Weird Rebooting

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

Sometimes when I try to access the "My Documents" folder, my computer
reboots. It doesn't come up saying it has crashed or anything. I run Norton
AV 2005, it tells me I am up to date with definitions and there are no
virsuses that it can find.
 
I would assume a hardware problem. Run hard drive diagnostics (download from
hard drive manufacturers' website).

Then run chkdsk then defrag the drive. If simply accessing My documents is
crashing the machine then one would think defrag certainly would.

P.S. It could be wise to disable the auto restart on system failure.

Report results.
 
Why sometimes....what else is going on at the time and is this a specific
type of doc? In the meantime:

By default when WinXP encounters a system failure, it reboots without
warning. The setting that controls this can be changed:

Control Panel/System/Advanced/Settings (Startup & Recovery)/System
Failure/Uncheck-Automatically Restart.

You can use Event Viewer to view and manage the event logs, gather
information about hardware and software problems, and monitor Windows
security events.

To view the event log: Administrative Tools/Event Viewer or
Start/Run/eventvwr.

To review Shutdown Event Tracker data, Open Event Viewer. Click System Log,
scroll to the Event column, and find entries with the number 1075.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q308427

And also:

Go to Start/Run/Msinfo32/Hardware Resources, Components/Problem Devices and
Software Environment/Windows Error Reporting.

Go to Help and Support/Pick a Task (left side)/Use Tools to view.../(left
pane)My Computer Information/(right pane)View the status of my system
hardware and software/Hardware/Update and Troubleshooters.

How to Troubleshoot Hardware and Software Driver Problems
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q322205

Try running the DirectX Tool: Start/Run/Dxdiag, Lower Hardware Acceleration
(Display/Settings/Advanced/Troubleshoot/Hardware Acceleration). Check
System Info for problematic issues: Start/Run/Msinfo32/Hardware Resources
and Components/Problem Devices and Software Environment/Windows Error
Reporting.

Report Error's to Microsoft automatically

Start/Run/gpedit.msc/Computer Configuration/Administrative
Templates/System/Error Reporting. Right click Report Errors/Properties.
Check off Enable and then check off, Do not display links to any MS provided
more information web sites. Apply, ok.

--
All the Best,
Kelly (MS-MVP)

Troubleshooting Windows XP
http://www.kellys-korner-xp.com
 
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