WD1600JB new drive - XP setup won't recognize

[Guest]

I'm not having much luck....fortunately this happened during the holiday break. Unfortunately I've spent much of my break trying to fix...

I've got a Dell Dimension 4400
1 1K670 Processor, 80531, 1.7G, 0, 400FSB, SKN, D0
1 8P779 Assembly, Card (Circuit), Planar (Motherboard), DIM4400, Audio, REV1
1 3K380 Base (Assembly or Group), Transformer Sky Dive Minitower, DIM4400, 1.7GHZ, Audio
1 1K578 Module, Dual In-Line Memory Module, 512, 266M, NON-ECC
1 68KYG Module, Floppy Drive, 1.44M, NEC, Dimension, Chassis 2001
1 2K927 Module, Hard Drive, 40GB, IDE (Integrated Drive Electronics), 7.2K, Chassis 2001, WD-XL40
1 2G816 Module, Card (Circuit), GRPHC, ATI, ULTRA, Dimension
1 269DC Module, Card (Circuit), Network, Ethernet, 10/100, Dimension
1 6J480 Module, Compact Disk Read Write, IDE (Integrated Drive Electronics), 24X, NEC, Second, Dimension, Chassis 2001
1 84HRU Module, Digital Video Disk Drive, 16X, IDE (Integrated Drive Electronics), 5.25" Form Factor, NEC, Dimension, Chassis 2001

The system stopped booting, after contacting Dell, they advised the drive was bad and needed to be replaced. I bought a WD1600JB (160MB). Still having problems and Dell advises that this drive is not compatible with my system. (I don't believe them

BIOS recognizes the drive properly. I boot from the setup CD and no drive is recognized. WD's website advises

"During the initial installation of Windows, you will need to press F6 almost immediately when "Setup is inspecting your hardware..." appears on the screen. You will then be asked to provide any mass storage controller drivers you may have. At this point, use the drivers supplied by your controller manufacturer. After performing the steps above, the drive will be recognized and the install should continue without problems

Not sure how to proceed from here. Any help would be much appreciated!!

 

[Kent_dieGo]

BIOS recognizes the drive properly. I boot from the setup CD and no drive

is recognized. WD's website advises:

"During the initial installation of Windows, you will need to press F6

almost immediately when "Setup is inspecting your hardware..." appears on
the screen. You will then be asked to provide any mass storage controller
drivers you may have. At this point, use the drivers supplied by your
controller manufacturer. After performing the steps above, the drive will be
recognized and the install should continue without problems"

Not sure how to proceed from here. Any help would be much appreciated!!

What are the hard drive jumper settings? I had HD trouble with master
setting solved by removing jumper completely. Be sure HD is at end connector
of IDE cable. The advise Dell gave is for RAID driver install but could be
true but I never heard of external drivers for non-RAID IDE controller. My
200 GB hard drive came with IDE card but I never used it. I could only
format to 137?? GB or so. I used Partition Magic to get full 200 GB
partition. If you have Win98 boot floppy or boot floppy from:
http://bootdisk.com , boot off floppy, run fdisk and partition HD, re-boot,
run format C:, then try WinXP install. I like FAT32 better anyway.

-Kent

-Kent

 

[Guest]

Wouldn't jumper settings cause BIOS problems? Anyway, I think that the physical setup is fine.

Update: I noticed on the WD box that it requires XP SP1 or higher (my OEM setup disk is not SP1), so I just tried a borrowed SP1 setup CD to no avail....same problem.

The MS Knowledge Base article 314859 exactly describes my situation. (see: http://support.microsoft.com/default.aspx?scid=kb;en-us;314859&Product=winxp):

"If you require an updated OEM driver to support an existing controller that is natively supported by Windows but is not detected during setup, you must replace the Windows driver for the controller with the new OEM driver. You can find the Windows driver for the controller on one of the six Windows Setup boot disks or in the temporary installation folder ($WIN_NT$.~BT). This replacement allows Windows to use the updated OEM driver during text-mode setup, but you must copy the same updated OEM driver to the System32\Drivers folder of the final Windows installation before the installation continues into graphics-mode setup."

The problem is, I'm not sure where to get the OEM driver (or how to identify the correct driver)? Also, any help/advice walking me through this procedure would be nice.

PS - if the driver is on the XP setup disk, why doesn't the setup program install it, or let me pick one from a set of options???

Thanks!