FuzzyCritter said:
Well I too have had the stupid ad appearing constantly. It also says
that no Anti-virus or spyware programs found. False, I have both running
and neither of them come up with any infections on the machine. Also,
I should have made a screen capture of the stupid ad. You can't get rid
of it, you can't exit it, and you certainly don't know where it's coming
from. Not from Microsoft? The address sure looks like Microsoft. The
strange part of it is, it didn't start appearing until I installed the
2 latest updates from MS. I got rid of it ok, system recovery to last
Sunday. All gone. No more ads. No more headaches with it.
Unexplained computer behaviour may be caused by deceptive software
http://support.microsoft.com/kb/827315
Go through these Cleaning steps:
1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Tabs:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
2.... And also for malware from here:
SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html
http://onecare.live.com/site/en-gb/default.htm?s_cid=sah
http://onecare.live.com/standard/en-gb/default.htm
try to download this app:
http://www.comodo.com/boclean/boclean.html
Run a scan from here on-line:
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
http://security.symantec.com/sscv6/default.asp?productid=symhome&langid=ie&venid=sym
Download Avast Cleaner from here:
http://www.avast.com/eng/avast-virus-cleaner.html
Lots of tools to download and disinfect your machine:
http://www.bitdefender.co.uk/site/Downloads/browseFreeRemovalTool/
2- Download the Hijackthis and send the report to one of many
forums for analysis and troubleshooting:
When all else fails, HijackThis v2.0.2
(
http://www.trendsecure.com/portal/en-US/tools/security_tools/hijackthis)
It will help you to both identify and remove any hijackware/spyware. Post
your log to:
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7, or other appropriate
forums for expert analysis, not here.
HTH.
nass