vista reboots at logon prompt

[jhawes99]

having a problem with vista, on a new hp notebook. whenever the system
boots up to the user-selection screen, the system will wait about 30 seconds
for me to select a user and login with password. if no user is selected
within the 30 seconds, however, the system reboots itself. if i'm away
from the computer during a reboot and thus unable to login, this situation
results in continuous reboots, over and over again, until I finally login.
why is it doing this and how can I fix it? desperately wanting to fix this,
and thank you for any assistance you can offer ...

 

[Mr. Arnold]

having a problem with vista, on a new hp notebook. whenever the system
boots up to the user-selection screen, the system will wait about 30
seconds for me to select a user and login with password. if no user is
selected within the 30 seconds, however, the system reboots itself. if
i'm away from the computer during a reboot and thus unable to login, this
situation results in continuous reboots, over and over again, until I
finally login. why is it doing this and how can I fix it? desperately
wanting to fix this, and thank you for any assistance you can offer ...

You have a 1 year software warrantee with HP, if you have not changed the
O/S on the machine. You should call them for support, it's free.

 

[jhawes99]

actually I'm looking here because I'm seeking answers as to why this might
be happening, what would cause this type of problem, from the perspective of
people familiar with what happens on vista os at the login prompt if you
don't login right away. it doesn't seem to be related to hardware, as I
can login successfully without any problems. there is also another specific
reason for asking here for help instead... have you ever tried using hp's
phone support for real solutions? any responses that can offer genuine
guidance are welcome

 

[Mr. Arnold]

actually I'm looking here because I'm seeking answers as to why this might
be happening, what would cause this type of problem, from the perspective
of people familiar with what happens on vista os at the login prompt if
you don't login right away. it doesn't seem to be related to hardware,
as I can login successfully without any problems. there is also another
specific reason for asking here for help instead... have you ever tried
using hp's phone support for real solutions?

Yes, I have used HP's support, as well as MS support concerning Vista, which
both were free support under warrantee, concerning the O/S when I first
started using Vista.

You don't seem to understand what a software support warrantee for the O/S
means from the computer manufacture, along with other software support. For
all you know, it could be a driver that's causing the O/S to boot itself
when the driver comes into play.

any responses that can offer genuine guidance are welcome

The only genuine guidance is get the problem fixed by any means necessary.
Maybe someone will post to you and give you guidance as to why the machine
is booting itself after you login in and maybe not. I lean towards the
latter, but it's your machine, your situation and your dime. You do with it
what you want.

 

[jhawes99]

if it were a driver causing the os to reboot, then it would most likely
happen whether I logged in or not. currently, all latest drivers are
installed and vista-compatible, and any unnecessary startup-apps and
services taken care of.

I have also been through HP support calls before, and with 25 years of
computer experience under my belt, whenever it's a problem I can't resolve
like this, I usually end up with them not being able to satisfactorily
resolve it either. In this case, I can already foresee they will end up
telling me to try re-installing the OS from the restore disks as a 'trial
resolution step', which will of course wipe all of my partitions and data
which took a couple of weeks to transfer properly.

I'm simply asking the forum first, before taking such a destructive step,
whether they might have a suggestion or two as to what I might try first.
I'm not against calling support if all else fails.

 

[Mr. Arnold]

I'm simply asking the forum first, before taking such a destructive step,
whether they might have a suggestion or two as to what I might try first.
I'm not against calling support if all else fails.

It may come down to you doing some kind of restore or something drastic to
get out of it. I have been doing this with 37 years of experience.

I introduced a non Vista compliant ActiveX control to Vista while using IE7.
Everything was fine until I booted the machine and Explore, not IE, when
into this crash and restart loop and I couldn't to anything with the O/S
while it was in this crash loop with the Explore. The only way I got out of
it was to boot off on the Vista install DVD and did a restore back to a
point where that ActiveX control had not been introduced to the system.

It may come down to that for you. I hope that's not the case for you, but
you may want to get yourself prepared.

 

[jhawes99]

I was hoping it wouldn't, because the problem has been extant since day 1 of
purchase with the OS freshly installed. Oh well...

 

[jhawes99]

By the way, I haven't meant to imply that your feedback isn't appreciated,
because it is.

 

[Mr. Arnold]

I was hoping it wouldn't, because the problem has been extant since day 1
of purchase with the OS freshly installed. Oh well...

Do you mean the O/S was pre-installed? If that's what you're saying, then no
telling what's happening and whether something was laid down properly during
the install. They could have at least checked that at the manufacture with a
test before they boxed it up.

 

[Bob Eyster]

Did do this from day-one or after you transferred all your stuff?

 

[Bob Eyster]

If this is the case take it back to where you bought it and get your money
back if they can't fix it.