Jon said:
I had to buy a new bios chip for my motherboard. Now, windows vista asking me
to activate vista. When I try to use my key. It says already in use. When I
try to get help they want $59.95. Which I think is crazy, for something i
shouldn't even be dealing with. Is there a way to correct the problem or a
contact that will not charge be $60? Any help would be much appreciated.
One frustated Vista user.
Jon
When you call for activation, being an educated consumer is beneficial.
Quoted from the MS website:
http://www.microsoft.com/piracy/activation_facts.mspx
"Mandatory Product Activation Data
* The Installation ID is unique to each product and comprises two
components:
1. Product ID. Unique to the product key used during installation
2. Hardware hash. Non-unique representation of the PC
* The country in which the product is being installed (for Office
XP and Office XP family products only)"
Phone number for US:
866-740-1256
You are never required to provide any other info in order to get
activated. The agent is required to activate you immediately if you
phone in and provide only the product ID, hardware hash, and
occasionally the country in which the product(s) is being installed! It
is none of their business if you made hardware changes, why you are
reinstalling, etc and you do not need to answer questions like that. If
they give you a hard time, politely remind them of this policy posted on
their company's website. If still they persist, request politely to
speak to a supervisor and escalate the issue until they give YOU the
paying customer the treatment you deserve!
If you are sick of the activation crap from Vista, then you may want to
consider checking out the other alternatives.
--
"Fair use is not merely a nice concept--it is a federal law based on
free speech rights under the First Amendment and is a cornerstone of the
creativity and innovation that is a hallmark of this country. Consumer
rights in the digital age are not frivolous."
- Maura Corbett