Virus problem

  • Thread starter Thread starter Mac
  • Start date Start date
M

Mac

Hi,
My xp machine doesn't work properly, only internet is
working fine. I checked the event viewer and find the
PWSteal.Tarno.J virus in my system. I tried to remove it
through the instruction of Symantec anti virus. But the
problem here I couldn't open the control panel, system
setting, word, excell, outlook express and also tried in
the safe mode but the situation is same. When I open the
word I got this message "windows can not find '(null)'.
Make sure you typed.....". If I reinstall the operating
system, can I retain my emails and word data. Please help
me.

Thanks,
Mac
 
If you have internet access, and you don't have virus
protection your looking for trouble. If I were you I
spend the 49 dollars and download symantec virus software
and run a scan.
 
Hey Larry,
I have symantec corporate edition but I don't know why it
doesn't work. I have cd too but when I am trying to run
it doesn't allow me to do it. Do you know how I can scan
through dos.
 
Hi, Mac,
You asked, "If I reinstall the operating system, can I
retain my emails and word data."
No, if you do a clean installation, and a repair
installation might not remove what appears to be remnants
of the viral infection.
My suggestion: Before you resort to a destructive (to
programs and data) clean installation, try using the free
online scans offered by other security companies.
Type "free online virus scans" into a Google query box
(www.google.com), and see all the results. There are
many from which to choose. Use several.
Good luck!
 
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