Using first time, system creates Welcome message, then hangs.

  • Thread starter Thread starter Guest
  • Start date Start date
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Guest

I am attempting to use Outlook for the first time on a new laptop. I have
checked that my e-mail is set up correctly (on POP3) and it completes the
tests successfully for inward and outward mail. When I click on the Outlook
(2003) icon, a Creating Welcome Message window opens and a few seconds later
the system hangs. The Task Manager shows that the program is Not Responding,
sometimes twice!

Any help would be really appreciated, as it has got to the frustrating stage
now !

Rob
 
Sounds like your profile is corrupt - try creating new one under Control
Panel->Mail Icon->Show Profiles->Add. Do not copy the corrupt profile.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After furious head scratching, Hangman Rob asked:

| I am attempting to use Outlook for the first time on a new laptop. I
| have checked that my e-mail is set up correctly (on POP3) and it
| completes the tests successfully for inward and outward mail. When I
| click on the Outlook (2003) icon, a Creating Welcome Message window
| opens and a few seconds later the system hangs. The Task Manager
| shows that the program is Not Responding, sometimes twice!
|
| Any help would be really appreciated, as it has got to the
| frustrating stage now !
|
| Rob
 
You're welcome - glad you have it working.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After furious head scratching, Hangman Rob asked:

| Thank you so much - now working just as it should !
| Rob
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| Sounds like your profile is corrupt - try creating new one under
|| Control Panel->Mail Icon->Show Profiles->Add. Do not copy the
|| corrupt profile.
||
|| --Â
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. Due to
|| the (insert latest virus name here) virus, all mail sent to my
|| personal account will be deleted without reading.
||
|| After furious head scratching, Hangman Rob asked:
||
||| I am attempting to use Outlook for the first time on a new laptop. I
||| have checked that my e-mail is set up correctly (on POP3) and it
||| completes the tests successfully for inward and outward mail. When
||| I click on the Outlook (2003) icon, a Creating Welcome Message
||| window opens and a few seconds later the system hangs. The Task
||| Manager shows that the program is Not Responding, sometimes twice!
|||
||| Any help would be really appreciated, as it has got to the
||| frustrating stage now !
|||
||| Rob
 
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