DENNIS said:
HOW DO I GET A HOTFIX-STILL BEING TESTED BUT SUPPORTED BY
MICROSOFT TO RESOLVE A SCANNING PROBLEMLOOKS LIKE THE
ONLY WAY TO GET IT IS TO PAY FOR SUPPORT
First, TOGGLE OFF YOUR CAPSLOCK KEY! All caps is considered shouting.
We are NOT Microsoft technical support, and Microsoft does not provide
freebie tech support via this newsgroup. We are just volunteers from
the peer community of end users helping out each other.
Second, I've never been charged for a hotfix *IF* it was germaine to a
current problem (which must actually exist, not just because I want to
get the hotfix in case of a future problem). If the tech is made to
understand that my problem could not be resolved otherwise but might be
addressed by the hotfix, they don't charge me.
If you read the description of whatever is the hotfix's description (for
a hotfix that you never bothered to mention here), it probably says:
"Note: In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional
determines that a specific update will resolve your problem. The usual
support costs will apply to additional support questions and issues that
do not qualify for the specific update in question."
So you better actually have a problem that may be addressed by the
hotfix to ensure you don't get charged for it. Otherwise, you are
making a superfluous request and they'll charge you for wasting their
time on a non-issue. They'll probably recognize if they are talking to
a technically competent user who has gone through all the
troubleshooting in attempting to resolve the problem and has narrowed
down the possibilities down to a hotfix as opposed to an ignorant user
just trying a shotgun approach at spraying all changes at their system
to see what might happen to work. Be ready to explain the problem in
detail, explain what you did to try to resolve the problem, and why you
think the hotfix will specifically address your unresolved problem.
