USB File Transfer

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Guest

Hello, was wondering if someone could help me. I have a USB hard drive that I
plug into my computer and when I transfer files, it disconnects and
reconnects. I have also noticed that my mouse and keyboard will be
nonresponsive for a quick moment when I try to use them at certain points. I
searched the Help and Support and they said there is a hotfix for this issue
to call. I do not however, want to be charged for the call. Can anyone help
me or does anyone have the fix? Thanks!
 
You do not have to pay for a hotfix; however, be sure that the conversation
does not stray to other than the hotfix issue or you will be charged. To
set your mind at ease, ask the MS tech: I don't have to pay for a hotfix,
right?
 
When I went online to the email/chat support and I put in my PID, they said
there was going to be a charge. Should I just call instead?
 
I've never paid for a hotfix. I've called product support services, told
them I was calling in to obtain the hotfix referenced in the knowledge base
article, and provide them the knowledge base article. I don't ask them any
questions, and they make no attempt to troubleshoot the issue. The send me
an email with a link to download the hotfix, as well as a password to
extract the file.

Joe
 
Hotfix Submission Form:
https://support.microsoft.com/contactus2/emailcontact.aspx?scid=sw;en;1410&WS=hotfix

No phone calls necessary.

Tom
| I've never paid for a hotfix. I've called product support services, told
| them I was calling in to obtain the hotfix referenced in the knowledge
base
| article, and provide them the knowledge base article. I don't ask them
any
| questions, and they make no attempt to troubleshoot the issue. The send
me
| an email with a link to download the hotfix, as well as a password to
| extract the file.
|
| Joe
|
|
| | > When I went online to the email/chat support and I put in my PID, they
| > said
| > there was going to be a charge. Should I just call instead?
| >
| > "Ron Badour" wrote:
| >
| >> You do not have to pay for a hotfix; however, be sure that the
| >> conversation
| >> does not stray to other than the hotfix issue or you will be charged.
To
| >> set your mind at ease, ask the MS tech: I don't have to pay for a
| >> hotfix,
| >> right?
| >>
| >> --
| >> Regards
| >>
| >> Ron Badour
| >> MS MVP 1997 - 2007
| >>
| >>
| >> | >> > Hello, was wondering if someone could help me. I have a USB hard
drive
| >> > that I
| >> > plug into my computer and when I transfer files, it disconnects and
| >> > reconnects. I have also noticed that my mouse and keyboard will be
| >> > nonresponsive for a quick moment when I try to use them at certain
| >> > points.
| >> > I
| >> > searched the Help and Support and they said there is a hotfix for
this
| >> > issue
| >> > to call. I do not however, want to be charged for the call. Can
anyone
| >> > help
| >> > me or does anyone have the fix? Thanks!
| >>
| >>
| >>
|
 
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