USB Device Installation w/o Admin Privileges

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G

Guest

My company just received new hardward for a custom application. The hardware
is a standard PC but for a dedicated application. There are no PS/2 ports on
the machine, only USB.

The OS is configured to auto-logon to a specific user account that does not
have Admin privileges (Power User). There is an HKLM autorun registry key
that automatically executes the custom application during logon.

Here's the problem. If the user plugs in a new USB Keyboard and/or mouse,
the PnP manager attempts to install the new device(s) but the installation
does not complete. In the case where there is a new keyboard and mouse (i.e.
when the machine first boots out of the box) there is no keyboard/mouse I/O.
The user is forced to do a hard reset of the machine.

Once the machine reboots, everything works fine. This is hardly the user
experience the company wants to provide. Elevating the auto-logon account to
an administrator is not an option. We tried that once and the user kept
messing up the computer. Thanks.

-harrier
 
Hello,

Why don't you have them plug in the new device while the computer is off?
That way the wont have to do a hard reset and then wont see/know anything is
being installed.

Michael Ortega
 
That's exactly the problem. Plugging devices in while the PC is off causes
the appearance of the system hanging. This is exactly the scenario users
will see after unwrapping the system and placing it through it's first boot.

OS image is applied via Norton Ghost, causing the PnP manager to detect
hardware. Many users have custom trackballs and wireless USB keyboards and
won't ever use the mouse and/or keyboard provided through Dell.

-harrier
 
Hello

You have to roil out the computer to their desk right? The only way might be
to log on when you bring it to the desk with an admin account plug the stuff
in, then log off and leave. Unless you cant log on? or you don't bring it
to their desk?

Michael Ortega
 
Nope. OEM.

Michael Ortega said:
Hello

You have to roil out the computer to their desk right? The only way might be
to log on when you bring it to the desk with an admin account plug the stuff
in, then log off and leave. Unless you cant log on? or you don't bring it
to their desk?

Michael Ortega
Click to expand...
 
Hello,

I'm at a loss I'm not sure what to do.... Sorry I couldn't help, hopefully
someone else will be able to

Michael Ortega
 
If this is a complete custom job then find out what the "customer" is
going to be plugging into the ports. That way you can preconfigure it.
 
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