urgent need of technical help

  • Thread starter Thread starter Lucy
  • Start date Start date
L

Lucy

I have a Toshiba laptop which came with Windows XP
software. I have recently subscribed to an ADSL provider
for internet services (cable). However I am now having
great difficulty getting internet connection at all. I
sometimes manage to get to the provider home page via the
Internet Explorer icon, the system then goes into a page
(blue screen) of script and restarts automatically. A
small Microsoft Windows screen comes up with the following
message:

Le systeme a recupere d'une erreur serieuse.
Un journal de cette erreur a ete cree. Veuillez signaler
ce probleme a Microsoft.
Nous avons cree un rapport d'erreurs que vous pouvez
envoyer pour nous aider a ameliorer la qualite de
l'Microsoft Windows. Nous traitons vos rapports
confidentiellement et anonyment.

Appropriate buttons allow for automatic transmission of
this message presumably to some technical centre. i
continue nonetheless to have this problem which prevents
me accessing internet. I urgently need to sort this
problem. Sould this be of any use, I have also seen at
some point in a screen saying: Likely caused by surf board
4100/4200 (netmotcm.sfs).

Can I get some technical help from Microsoft in solving
this problem.

Any help and advice would be greatly appreciated.
Lucy
 
I have a Toshiba laptop which came with Windows XP
software. I have recently subscribed to an ADSL provider
for internet services (cable). However I am now having
great difficulty getting internet connection at all. I
sometimes manage to get to the provider home page via the
Internet Explorer icon, the system then goes into a page
(blue screen) of script and restarts automatically. A
small Microsoft Windows screen comes up with the following
message:

Le systeme a recupere d'une erreur serieuse.
Un journal de cette erreur a ete cree. Veuillez signaler
ce probleme a Microsoft.
Nous avons cree un rapport d'erreurs que vous pouvez
envoyer pour nous aider a ameliorer la qualite de
l'Microsoft Windows. Nous traitons vos rapports
confidentiellement et anonyment.

Appropriate buttons allow for automatic transmission of
this message presumably to some technical centre. i
continue nonetheless to have this problem which prevents
me accessing internet. I urgently need to sort this
problem. Sould this be of any use, I have also seen at
some point in a screen saying: Likely caused by surf board
4100/4200 (netmotcm.sfs).

Can I get some technical help from Microsoft in solving
this problem.

Any help and advice would be greatly appreciated.
Lucy
Click to expand...

The message you're seeing is standard; the data sent goes to Microsoft where
they presumably analyze the data and, in some cases, they actually provide
solutions.

You have several options for support:
- If this is a new laptop, you should be able to get support from the vendor
that sold you the machine
- You should be able to get support from the ADSL vendor
- If the XP loaded on the Toshiba was purchased separately from the laptop,
you can get support from Microsoft (for a cost, unless you are within the
free support time period)
 
I have exactly the same problems with Windows XP and Cable
Internet access when using PC-Cillin (2003, I seem to
remember). It turned out to be something to do with the PC-
Cillin firewall utility. The way I got round it was to
uninstall PC-Cillin, then re-install it, but WITHOUT
installing the firewall option. Next, I had to make sure
that Windows XP's own firewall was not being used, then
finally installed the PC-Cillin firewall option.
Ever since then evrything has been fine.
 
Back
Top