Upgrading to XP Home from 98SE - CD Key error

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Guest

Hello all ...

I'm getting a repeating "CD Key invalid" message when I try to upgrade my HP
Pavilion 6630. I've tried the suggestions on Microsoft's website with no
success. Does anyone have any other suggestions?

Thanks in advance.

John
 
Troubleshooting invalid CD key error message during Windows XP setup
http://support.microsoft.com/default.aspx?scid=kb;en-us;310637

Microsoft offers free installation support
http://support.microsoft.com/oas/default.aspx?gprid=1173

--
Carey Frisch
Microsoft MVP
Windows - Shell/User
Microsoft Community Newsgroups
news://msnews.microsoft.com/

-------------------------------------------------------------------------------------------

:

| Hello all ...
|
| I'm getting a repeating "CD Key invalid" message when I try to upgrade my HP
| Pavilion 6630. I've tried the suggestions on Microsoft's website with no
| success. Does anyone have any other suggestions?
|
| Thanks in advance.
|
| John
 
Thanks, Carey. As I'd said earlier, I already took the tips on the first page
you referred to, but I'll try the installation support. I was hoping there
might have been something peculiar just to my particular PC.

John
 
Carey,
Apparently, I cannot get free installation support from Microsoft. They've
determined that HP supports my current installation, which I find at least a
little strange. If you have any ideas, I'd love to hear them.

John
 
Do you have a "Retail Upgrade Version" of Windows XP?
Are you using the same Windows XP CD and the Product
Key that came with it?

--
Carey Frisch
Microsoft MVP
Windows - Shell/User
Microsoft Community Newsgroups
news://msnews.microsoft.com/

-------------------------------------------------------------------------------------------

:

| Carey,
| Apparently, I cannot get free installation support from Microsoft. They've
| determined that HP supports my current installation, which I find at least a
| little strange. If you have any ideas, I'd love to hear them.
|
| John
 
Carey,

Yes, it is a retail upgrade version, purchased at a Staples store in my
area. I am using the CD and key that came with it.

John
 
Make sure you uninstalled any antivirus programs.
Then make sure the key is entered correctly.
A "B" make look like an "8" for example.

--
Carey Frisch
Microsoft MVP
Windows - Shell/User
Microsoft Community Newsgroups
news://msnews.microsoft.com/

-------------------------------------------------------------------------------------------

"johninlvpa" wrote:

| Carey,
|
| Yes, it is a retail upgrade version, purchased at a Staples store in my
| area. I am using the CD and key that came with it.
|
| John
|
| "Carey Frisch [MVP]" wrote:
|
| > Do you have a "Retail Upgrade Version" of Windows XP?
| > Are you using the same Windows XP CD and the Product
| > Key that came with it?
| >
| > --
| > Carey Frisch
| > Microsoft MVP
| > Windows - Shell/User
| > Microsoft Community Newsgroups
| > news://msnews.microsoft.com/
| >
| > -------------------------------------------------------------------------------------------
| >
| > "johninlvpa" wrote:
| >
| > | Carey,
| > | Apparently, I cannot get free installation support from Microsoft. They've
| > | determined that HP supports my current installation, which I find at least a
| > | little strange. If you have any ideas, I'd love to hear them.
| > |
| > | John
| >
| >
 
I have tried uninstalling my anti-virus, and I've double- and triple-checked
my typing with the same result.

Is there any way that I can run the setup from safe mode?
 
You cannot run setup in Safe Mode. As I mentioned earlier,
you are entitled to free Microsoft installation support if you
indeed purchased a "Retail Upgrade Version" of Windows XP.
It does not matter if your current Windows 98 installation
was installed by HP. Give Microsoft support another call.

--
Carey Frisch
Microsoft MVP
Windows - Shell/User
Microsoft Community Newsgroups
news://msnews.microsoft.com/

-------------------------------------------------------------------------------------------

"johninlvpa" wrote:

|I have tried uninstalling my anti-virus, and I've double- and triple-checked
| my typing with the same result.
|
| Is there any way that I can run the setup from safe mode?
|
| "Carey Frisch [MVP]" wrote:
|
| > Make sure you uninstalled any antivirus programs.
| > Then make sure the key is entered correctly.
| > A "B" make look like an "8" for example.
| >
| > --
| > Carey Frisch
| > Microsoft MVP
| > Windows - Shell/User
| > Microsoft Community Newsgroups
| > news://msnews.microsoft.com/
| >
| > -------------------------------------------------------------------------------------------
| >
| > "johninlvpa" wrote:
| >
| > | Carey,
| > |
| > | Yes, it is a retail upgrade version, purchased at a Staples store in my
| > | area. I am using the CD and key that came with it.
| > |
| > | John
| > |
| > | "Carey Frisch [MVP]" wrote:
| > |
| > | > Do you have a "Retail Upgrade Version" of Windows XP?
| > | > Are you using the same Windows XP CD and the Product
| > | > Key that came with it?
| > | >
| > | > --
| > | > Carey Frisch
| > | > Microsoft MVP
| > | > Windows - Shell/User
| > | > Microsoft Community Newsgroups
| > | > news://msnews.microsoft.com/
| > | >
| > | > -------------------------------------------------------------------------------------------
| > | >
| > | > "johninlvpa" wrote:
| > | >
| > | > | Carey,
| > | > | Apparently, I cannot get free installation support from Microsoft. They've
| > | > | determined that HP supports my current installation, which I find at least a
| > | > | little strange. If you have any ideas, I'd love to hear them.
| > | > |
| > | > | John
| > | >
| > | >
| >
 
johninlvpa said:
I have tried uninstalling my anti-virus, and I've double- and triple-checked
my typing with the same result.

Is there any way that I can run the setup from safe mode?
Click to expand...
It is extremely easy to misinterpret some of the characters in the
Product Key, especially with the font they used on some packages.

Common mistakes (and I have made all of them at least a dozen times)
include:

- Reading G as 6 or vice-versa
- Reading 8 as B or vice-versa
- Reading 5 as S or vice-versa
- Reading Q as 0 or O (0 and O are never used in product keys).

Good luck

Ron Martell Duncan B.C. Canada
--
Microsoft MVP
On-Line Help Computer Service
http://onlinehelp.bc.ca

In memory of a dear friend Alex Nichol MVP
http://aumha.org/alex.htm
 
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