Upgraded to Outlook 2003 and no longer have offline access to mail

  • Thread starter Thread starter Ted Pietrzak
  • Start date Start date
T

Ted Pietrzak

Hi,
Hope someone can help me. I've upgraded from Office XP
to Office 2003 and have the following problem: Formerly,
under Outlook XP, when I shut down, Outlook would
synchronize my Exchange Mailbox with a local copy at
shutdown so that I could access existing mail, calendars
and notes while offline. After the upgrade that no
longer happens.

I have verified the following:
1. No other changes have been made to my mail account.
2. My Outlook configuration is set up to support
synchronization (verified by our local IS support team as
well).

I have the following additional data point
1. One of my co-workers had the same issue and was able
to work around it by deleting his migrated e-mail account
and recreating it. The downside to this is that he lost
all of his filters and had to manually recreate them.
That approach isn't practical for me since I have in
excess of 60 filters defined plus a number of alerts.

The success after recreating the e-mail account in
outlook implies that the migration didn't work properly,
I'm hoping that there is a manual step I can take to fix
the problem. Any ideas?

Thanks,
Ted
 
Is your Exchange account set to use Cached Exchange mode? If not; set it so
you can view your mails off-line as well. Initial synchronisation could take
a while (depends on the size of your mailsbox) so better change this option
when you have a fast connection (like when in the Office). Once synchronized
any connection will do.

--
Roady [MVP]
www.sparnaaij.net
Microsoft Office and Microsoft Office related News
Also Outlook FAQ, How To's, Downloads and more...

Tips of the month:
-Create your own fully customized Toolbar
-Creating a Classic View in Outlook 2003
Subscribe to the newsletter to receive news and tips & tricks in your
mailbox!
www.sparnaaij.net

(I changed my reply address; remove all CAPS and _underscores_ from the
address when mailing)
 
That did it. Thanks for the help!

Ted
-----Original Message-----
Is your Exchange account set to use Cached Exchange mode? If not; set it so
you can view your mails off-line as well. Initial synchronisation could take
a while (depends on the size of your mailsbox) so better change this option
when you have a fast connection (like when in the Office). Once synchronized
any connection will do.

--
Roady [MVP]
www.sparnaaij.net
Microsoft Office and Microsoft Office related News
Also Outlook FAQ, How To's, Downloads and more...

Tips of the month:
-Create your own fully customized Toolbar
-Creating a Classic View in Outlook 2003
Subscribe to the newsletter to receive news and tips & tricks in your
mailbox!
www.sparnaaij.net

(I changed my reply address; remove all CAPS and _underscores_ from the
address when mailing)
-----



.
Click to expand...
 
Back
Top