Unofficial Survery

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1. How many HOURS (yes Hours) do you think is a reasonable amount of time to
expect some kind of reply from an MVP in these newsgroups?

2. How many of you would appreciate a follow up on a post if you have posted
a response to the initial MVP post.
(Ex. You post a problem/question, they respond, you respond with a post
that it did not correct you problem then they follow through this)

Just my thoughts. I am assuming that MVP's do get paid for doing this? I
am also assuming that in any other real world situation if you did not do
your job in a timely fashion and follow through......you would be FIRED!!

But lets also remember what assume means....."when you assume you make an
ass out of you and me".

So maybe it's just me who thinks that the Microsoft Support is done really
HALF ASS!
 
| 1. How many HOURS (yes Hours) do you think is a reasonable amount of time
to
| expect some kind of reply from an MVP in these newsgroups?
|
| 2. How many of you would appreciate a follow up on a post if you have
posted
| a response to the initial MVP post.
| (Ex. You post a problem/question, they respond, you respond with a post
| that it did not correct you problem then they follow through this)
|
| Just my thoughts. I am assuming that MVP's do get paid for doing this? I
| am also assuming that in any other real world situation if you did not do
| your job in a timely fashion and follow through......you would be FIRED!!
|
| But lets also remember what assume means....."when you assume you make an
| ass out of you and me".
|
| So maybe it's just me who thinks that the Microsoft Support is done really
| HALF ASS!

The only thing that half-assed is your tiny brain. This is a newsgroup.
Everyone who replies to posts does so on their own time, at their own
convenience. Chances are good that whatever the problem was that prompted
your little hissy fit could have been solved by reading something you
already have, or by using Google, or just searching the Internet in general.
 
Kayla;
MVPs are not paid.
MVPs volunteer on their own time as they see fit.
The amount of time necessary to wait for an answer is dependant on how long
it is until someone knowledgeable is able to answer the question whether
they are an MVP or not.
Thus support on these newsgroups is free.

If you want an answer with more specific results and timing, you need to
consider other support channels, some cost $:
http://support.microsoft.com/
 
Wow Raymond, did it say I was directing it towards folks like yourself who
offer advice? I guess you were thinking with something tiny on your body
that doesn't start with B for brain.

Have a great day........idiot!
 
Jupiter.......as I said see what happens when you assume. Thanks for the
clarification of MVP's role in the group.

Sure hope Microsoft someday does pay you all.....then maybe we can get some
decent support.

Happy Holidays!
 
Adding to Raymond's comments, MVPs are *not* employees of Microsoft, and
they are *not* paid. MVPs are volunteers just like all other users of this
peer-to-peer newsgroup.

Nobody is required to answer any posts in these newsgroups. There is no
time frame, either. They get answered when and if someone has an answer and
chooses to answer.

Stop assuming and get your facts straight before you start your trolling.

Tom
| Wow Raymond, did it say I was directing it towards folks like yourself who
| offer advice? I guess you were thinking with something tiny on your body
| that doesn't start with B for brain.
|
| Have a great day........idiot!
|
| "Raymond J. Johnson Jr." wrote:
|
| >
| > | > | 1. How many HOURS (yes Hours) do you think is a reasonable amount of
time
| > to
| > | expect some kind of reply from an MVP in these newsgroups?
| > |
| > | 2. How many of you would appreciate a follow up on a post if you have
| > posted
| > | a response to the initial MVP post.
| > | (Ex. You post a problem/question, they respond, you respond with a
post
| > | that it did not correct you problem then they follow through this)
| > |
| > | Just my thoughts. I am assuming that MVP's do get paid for doing
this? I
| > | am also assuming that in any other real world situation if you did not
do
| > | your job in a timely fashion and follow through......you would be
FIRED!!
| > |
| > | But lets also remember what assume means....."when you assume you make
an
| > | ass out of you and me".
| > |
| > | So maybe it's just me who thinks that the Microsoft Support is done
really
| > | HALF ASS!
| >
| > The only thing that half-assed is your tiny brain. This is a newsgroup.
| > Everyone who replies to posts does so on their own time, at their own
| > convenience. Chances are good that whatever the problem was that
prompted
| > your little hissy fit could have been solved by reading something you
| > already have, or by using Google, or just searching the Internet in
general.
| >
| >
| >
 
Wow, Tom thanks for the technical term of "trolling". I am impressed.
I will add that to the slang list of:
LOL
How R U
BTW
IDIOT
 
Kayla said:
1. How many HOURS (yes Hours) do you think is a reasonable amount of time to
expect some kind of reply from an MVP in these newsgroups?
Click to expand...


A twenty-four to forty-eight hour wait is reasonable. Remember, this
is a peer support newsgroup, "staffed" entirely by volunteers; No one's
paid to be here, and most people, including the MVPs, have lives,
families, jobs, etc, that take up most of their time. Further, this
newsgroup is propagated world-wide, so not everyone is living in the
same, or even necessarily closely located, time zones. (For instance,
you apparently posted this question from Virginia, and I'm replying from
Idaho. Other regulars and MVPs are much further away.)

2. How many of you would appreciate a follow up on a post if you have posted
a response to the initial MVP post.
(Ex. You post a problem/question, they respond, you respond with a post
that it did not correct you problem then they follow through this)
Click to expand...

My thought is that a follow-up response from the OP is generally a good
thing. If the OP doesn't respond saying that which advice received
worked, others searching the newsgroup for the same or a similar problem
won't know if the proffered advice is a viable solution to their
problem(s). Similarly, if the OP doesn't report that the offered advice
didn't help, no one is likely to know to offer alternative solutions.

Just my thoughts. I am assuming that MVP's do get paid for doing this?
Click to expand...


No, MVPs do not get paid for doing this. We're volunteers, one and
all. In fact, it was our voluntarily helping others via Usenet that
resulted in our being awarded the MVP recognition. There are some perks
and rewards associated with being awarded MVP status, but such really
don't come close to being in the same category as compensation for doing
a job. More information here:

Microsoft Most Valuable Professional
http://mvp.support.microsoft.com/default.aspx

I
am also assuming that in any other real world situation if you did not do
your job in a timely fashion and follow through......you would be FIRED!!
Click to expand...

That assumption indicates that _you_ have very limited experience in
the real world. What certainly seems a reasonable assumption just
doesn't pan out. In all too many workplaces, "politics" counts for more
than job performance. The larger the employer, the more likely this is
too be true, as there will always be others to bear the load and,
usually unintentionally, cover the adequacies of under-performers.

But lets also remember what assume means....."when you assume you make an
ass out of you and me".
Click to expand...


How very true, as you've so ably demonstrated.




--

Bruce Chambers

Help us help you:



You can have peace. Or you can have freedom. Don't ever count on having
both at once. - RAH
 
Bruce, thanks for the timely response. As I said to Juniper thanks for the
clarification of the MVP role.

But since you insisted on responding as you did, I will share my thoughts.

Let's see no real world experience I think you implied I didn't have, well I
have been working in the "real world" all grown up and all for 21 years, my
point being that I work in the real world and I am expected to respond to
requests in a timely fashion and expected to do so in a way that resolves the
issue at hand.

As you pointed out, the work you do is volunteer, you do so as your schedule
permits which is completely understandable. I do hope that you don't
"volunteer" to do anything that might involve say feeding animals, because
they would starve to death waiting on you. See how even volunteering
shouldn't be done HALF ASS?

In closing, my very last post to this newsgroups, thank you to the "regualar
folks" for their help.

And oh, funny that I got so many very quick replies from MVP's to my posts
on this topic, but can't get any help when I have a Microsoft Problem, you
know the one you volunteer for with your MVP Status.

Happy Holidays and Good riddens.....
 
Kayla;
I only see one other post by you.
An answer was received 27 minutes after your original post.

Your comparison to feeding animals is not relevant.
At any zoo, shelter etc I have been to, volunteers are scheduled and
expected to keep to the schedule to insure the safety of the animals.

There is no schedule on theses newsgroups.
It is possible someone can ask a question for which only one knows the
answer.
That person may be on an extended trip.
Again there is no schedule so often no one knows when others may be
unavailable.

What you seem to expect is what you get from paid support.
The support available here is as good as or better than paid support but
patience may be necessary.
The same patience you requested in your first post "Please be patient with
me. :)"
It seems you ask for patience but are unwilling to be patient.

I suggest you quietly lurk the newsgroups until you get a better
understanding of how they work,
 
| Wow Raymond, did it say I was directing it towards folks like yourself who
| offer advice? I guess you were thinking with something tiny on your body
| that doesn't start with B for brain.
|
| Have a great day........idiot!
|
| "Raymond J. Johnson Jr." wrote:
|
| >
| > | > | 1. How many HOURS (yes Hours) do you think is a reasonable amount of
time
| > to
| > | expect some kind of reply from an MVP in these newsgroups?
| > |
| > | 2. How many of you would appreciate a follow up on a post if you have
| > posted
| > | a response to the initial MVP post.
| > | (Ex. You post a problem/question, they respond, you respond with a
post
| > | that it did not correct you problem then they follow through this)
| > |
| > | Just my thoughts. I am assuming that MVP's do get paid for doing
this? I
| > | am also assuming that in any other real world situation if you did not
do
| > | your job in a timely fashion and follow through......you would be
FIRED!!
| > |
| > | But lets also remember what assume means....."when you assume you make
an
| > | ass out of you and me".
| > |
| > | So maybe it's just me who thinks that the Microsoft Support is done
really
| > | HALF ASS!
| >
| > The only thing that half-assed is your tiny brain. This is a newsgroup.
| > Everyone who replies to posts does so on their own time, at their own
| > convenience. Chances are good that whatever the problem was that
prompted
| > your little hissy fit could have been solved by reading something you
| > already have, or by using Google, or just searching the Internet in
general.
| >

You got an answer to you earlier post, and pretty quickly, too. You
responded by saying you would try what the proposed solution later. You also
got lucky because the respondent gave a good answer, and that's not
customary for him. So what, exactly, do you expect?
 
1. How many HOURS (yes Hours) do you think is a reasonable amount of time to
expect some kind of reply from an MVP in these newsgroups?
Click to expand...
There was a "Kayla" up above who got an answer in 27 minutes.

Cheers,

Cliff
 
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