Uninstalling Program?

  • Thread starter Thread starter J. O' Connor
  • Start date Start date
J

J. O' Connor

Hello
As I no longer us a Samsung mobile phone, I attempted to uninstall via
Control Panel, the Samsung PC Studio 3 software on my computer. I get a
error message:

Error Code: -5005 : 0x80070002
Error Information:
Kernel\KernelMedia.cpp (95)
SetupNew\setup.cpp (836)
Click to expand...
PAPP:Samsung PC Studio 3
PVENDOR:Samsung Electronics Co., Ltd. (http://www.samsungmobile.com)
PGUID:C4A4722E-79F9-417C-BD72-8D359A090C97

I contacted Samsung and the are not interested. (Unfortunately we are also
unable to decipher the error message that you have prescribed in your
enquiry. I suggest contacting a PC expert to assist you with this issue you
are experiencing.)

What other options do I have to uninstall this program?

Thanking you in advance for any advise / help.

John
 
As I no longer us a Samsung mobile phone, I attempted to uninstall
via Control Panel, the Samsung PC Studio 3 software on my
computer. I get a error message:

Error Code: -5005 : 0x80070002
Error Information:
PAPP:Samsung PC Studio 3
PVENDOR:Samsung Electronics Co., Ltd.
(http://www.samsungmobile.com)
PGUID:C4A4722E-79F9-417C-BD72-8D359A090C97

I contacted Samsung and the are not interested. (Unfortunately we
are also unable to decipher the error message that you have
prescribed in your enquiry. I suggest contacting a PC expert to
assist you with this issue you are experiencing.)

What other options do I have to uninstall this program?
Click to expand...

Two suggestions:

- Re-install the program over the current installation, then uninstall
it. Temporarily disable your antivirus while uninstalling.

- Boot up into Safe Mode and uninstall from there.
 
John

Re-install and then in Safe mode uninstall using the Windows default uninstaller. Do
not use any other uninstaller programs like Revo or similar since you have a Kernel
error showing which can cause a more complicated issue when using a 3rd party
uninstaller

Do as Nil posted or as I did .

--
Peter
Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.
This posting is provided "AS IS" with no warranties, and confers no rights.
http://www.microsoft.com/protect
 
Thank you for your help and advise, Gentleman. I will try your suggestions
tonight.

John
=======================================

| John
|
| Re-install and then in Safe mode uninstall using the Windows default
uninstaller. Do
| not use any other uninstaller programs like Revo or similar since you have
a Kernel
| error showing which can cause a more complicated issue when using a 3rd
party
| uninstaller
|
| Do as Nil posted or as I did .
|
| --
| Peter
| Please Reply to Newsgroup for the benefit of others
| Requests for assistance by email can not and will not be acknowledged.
| This posting is provided "AS IS" with no warranties, and confers no
rights.
| http://www.microsoft.com/protect
|
|
| | > Hello
| > As I no longer us a Samsung mobile phone, I attempted to uninstall via
| > Control Panel, the Samsung PC Studio 3 software on my computer. I get a
| > error message:
| >
| > Error Code: -5005 : 0x80070002
| > Error Information:
| >>Kernel\KernelMedia.cpp (95)
| >>SetupNew\setup.cpp (836)
| > PAPP:Samsung PC Studio 3
| > PVENDOR:Samsung Electronics Co., Ltd. (http://www.samsungmobile.com)
| > PGUID:C4A4722E-79F9-417C-BD72-8D359A090C97
| >
| > I contacted Samsung and the are not interested. (Unfortunately we are
also
| > unable to decipher the error message that you have prescribed in your
| > enquiry. I suggest contacting a PC expert to assist you with this issue
you
| > are experiencing.)
| >
| > What other options do I have to uninstall this program?
| >
| > Thanking you in advance for any advise / help.
| >
| > John
| >
| >
| >
|
 
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