Unable to send email

  • Thread starter Thread starter doodles
  • Start date Start date
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doodles

I am also receiving the following error message when I try to send an email.

The connection to the server has failed. Subject 'Fw: Emailing: don 041',
Account: 'Work', Server: 'mail.sccc.tv', Protocol: SMTP, Port: 587,
Secure(SSL): No, Socket Error: 10061, Error Number: 0x800CCC0E

I have been on the phone with my service provider and they have checked
everything on their end and said that it is a problem with Microsoft. I have
also, after reviewing other posts, changed my port from 25 to 80 & 587 and
neither have fixed the problem. I have also uninstalled my antivirus
program. Still nothing--
I am very frustrated and confused--Help!!
 
Was your Internet connection being obtained from sccc.tv at the time
you got that error message?

I notice that mail.sccc.tv doesn't respond to port 25 or 587 connection
requests from off-network origins. I also can't find an email setup page
at http://sccc.tv.
 
It is doubtful that your problem is exactly the same.
Please post your exact and complete error message.
 
My error message:

Your server has unexpectedly terminated the connection. Possible causes for
this include server problems, network problems, or a long period of
inactivity. Subject 'Re: Steve Safran Cancelled', Account: 'mail.ar-d.com',
Server: 'mail.ar-d.com', Protocol: SMTP, Port: 25, Secure(SSL): No, Error
Number: 0x800CCC0F
 
Yes, we have been with this internet provider for several months and just
started having this problem. The provider is Southern Coastal Cable which is
a local cable
company. I am not sure what their website would be but I can call and find
out if needed.
 
As I thought, your problem is quite different.
AR-D.com does not appear to be an Internet service provider (ISP).
As such your real ISP will block any attempt to use someone else's
SMTP server on port 25. For more on this policy, see
http://www.postcastserver.com/help/Port_25_Blocking.aspx

I can give you some workarounds if you give me the name of your ISP.
 
You were sending from home when that problem occurred?
It is more typical to see that problem when using a laptop away from home.

Also, which antivirus are you running?
 
doodles said:
I am also receiving the following error message when I try to send an
email.

The connection to the server has failed. Subject 'Fw: Emailing: don 041',
Account: 'Work', Server: 'mail.sccc.tv', Protocol: SMTP, Port: 587,
Secure(SSL): No, Socket Error: 10061, Error Number: 0x800CCC0E

I have been on the phone with my service provider and they have checked
everything on their end and said that it is a problem with Microsoft. I
have
also, after reviewing other posts, changed my port from 25 to 80 & 587 and
neither have fixed the problem. I have also uninstalled my antivirus
program. Still nothing--
I am very frustrated and confused--Help!!
Click to expand...

Which antivirus program? Some of them need more than just an uninstall
to stop the problems they cause in Windows Mail.

Also, have you asked them which of the over 65,000 ports available will
accept outgoing mail on their outgoing mail server, and what if any other
changes using these ports requires? Not all email providers are alike on
this.

Also, check if your list of installed programs includes Google Toolbar
Google Desktop, or SMS Desktop. If it includes any of these, uninstall
them. Web sites that let you do a Google search are not a problem.

Have you applied this hotfix, with Windows Mail not running?

http://support.microsoft.com/default.aspx/kb/941090

If so, have you checked the Outbox for messages you need to delete?
 
The problem is on my desktop at work. The antivirus program I have is Trend
Antivirus (which I have already uninstalled) and Webroot Spy Sweeper (which
is still installed).
 
I was using Trend Micro Antivirus (unistalled) and still have Webroot Spy
Sweeper installed. I have not asked them (ISP) which ports are available. I
did have Google Toolbar installed which I have now uninstalled and I applied
the hotfix that you suggested. Still not working......
 
So does your work location use Southern Coastal Cable as their
Internet connectivity provider? If not, that is the reason for your send
problem. For more on the reason for this problem, see
http://www.postcastserver.com/help/Port_25_Blocking.aspx

If Southern Coastal Cable is indeed providing your work connection, then
the only remaining possibility is that Webroot Spy Sweeper is the culprit.
So, uninstall it to see if that makes a difference.
 
I unchecked the Email Attachment Sheild on my Spy Sweeper and that seemed to
do the trick. Everything is working right now--I hope it stays that way.
Thanks so much for your help!!
 
Thanks for your feedback.
Windows Mail is often hampered by third party security programs
that interfere with email.
 
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