Unable to send and receive automatically anymore

  • Thread starter Thread starter Guest
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Guest

This seems to be a growing problem. I now have 3 users out of >100 that need
to click on various buttons to cycle and sometimes they even click the new
button?
They are using Office XP and none of them have made any changes to the
options or mail setup area. I notice several other post to be similar in
nature. I have already set the timing to cyle every 2 min and we are not
using Norton or McAfree.

Bryan
 
This seems to be a growing problem. I now have 3 users out of >100 that need
to click on various buttons to cycle and sometimes they even click the new
button?
They are using Office XP and none of them have made any changes to the
options or mail setup area. I notice several other post to be similar in
nature. I have already set the timing to cyle every 2 min and we are not
using Norton or McAfree.
Click to expand...
Two minutes is an unrealistic polling interval. Try changing it to a minimum
of five minutes and see if that helps.
 
Got 1 new client with the problem, they were set at 5 min and i adjusted the
other 3 to 5 min too and no luck. i looked at the Outlook boards and found 3
more post just like mine. So far they are unresolved too. It is interesting
that just some of the clients are affected and not network wide. My problem
clients are mixed W2K and XPSP2. And mixed Office XP and 2003. One of the
problem PC's is my new spare that was not used for a few weeks and it just
started to happen? Wierd?
Bryan
 
It is difficult to determine why automatic polling is failing when you do
not post your mail account type, connection type and polling settings. If
automatic polling once worked and now fails, you also need to examine what
changes were made to your setup before automatic polling stopped working.

In general, here are the reasons automatic polling might fail in Outlook:
1. You have created an unrealistic polling interval. Many users set their
polling interval to 1 minute thinking they will be downloading mail
continuously as it arrives. Such settings are not recommended. They put an
unnecessary strain on mail servers and can create conflicting polling
requests that can damage your Send/Receive Group or even your account
settings. 10 minutes is the recommended minimum.
2. While exiting Outlook, you inadvertently set your profile to Work Offline
(this option is immediately above the Exit command in the File menu).
3. You have a damaged Send/Receive Group as documented here:
http://support.microsoft.com/support/kb/articles/q312/3/36.asp
4. You have overridden your Send/Receive Group settings as documented here:
http://support.microsoft.com/support/kb/articles/q320/8/36.asp
5. Your mail account settings are corrupt. Recreate your mail account from
scratch.
6. Firewall software is blocking your transmission. Disable your Firewall
temporarily to see if automatic polling is restored.
7. Windows XPSP2 changes to RPC, but only if running against Exchange
Server. See http://support.microsoft.com/kb/883606
 
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