Unable to remotely manage system after upgrade

  • Thread starter Thread starter David Woodward
  • Start date Start date
D

David Woodward

I am a network administrator for the State of Alabama and
we have recently started deploying Windows XP to our
clients.

Right now we are holding off on upgrading anymore clients
because we are having some issues with remote management
of PCs that have been upgraded from Windows 2000 Pro SP4
to Windows XP Pro SP1.

The problem (I will explain the problem with more detail
below) appears to be specifically related to upgrading
from Windows 2000 Pro SP4. We have upgraded systems that
originally had Windows 2000 Pro with a service pack level
of less than SP4 and the problem does not exist.

We have also upgraded a stand alone system that was not
even on our domain and had the same results, so I do not
believe it is a problem with Group Policies or any another
network/domain configuration.

The symptoms are as follows:

Log in to a local system on the network as a user with
administrative rights to the remote PC. Now go to:

Control Panel -> Administrative Tools -> Computer
Management

Click on Action -> Connect to another computer...

Enter the computer name or IP address of the remote system.

At this point everything appears to be normal. But if you
attempt to view their event log you will get an "Access
Denied" error. You also get errors while trying to view
the system summary, performance logs/alerts, and device
manager.

When you attempt to read the performance logs and alerts
you will receive an error stating that you must have
access to a specific registry key in order to perform this
function. Which brings us to the next symptom.

If you open registry editor and attempt to connect to the
remote system, you are allowed to connect but you only
have access to HKEY_CLASSES_ROOT on the remote system. If
you try to read from HKEY_LOCAL_MACHINE,
HKEY_CURRENT_USER, or anything else on the remote system
you get an access denied error.

We do not depend on the remote management functions at
this point. But we are currently researching software to
aid us in remotely managing client PCs and these problems
raise concerns that we may not be able to sue such
software on systems that are upgraded to Windows XP.

Any help anyone can give us on this issue would be greatly
appreciated.

NOTE: I did submit a ticket with Microsoft on this issue
but I was directed to their professional support ($245 per
incident) which we may not be able to get approval for any
time soon. (State government is slow about these things)

Thank you,
David Woodward
 
Perhaps the following Knowledge Base Articles will help:

Permission Denied Error When You Are Using Offer Remote Assistance
http://support.microsoft.com/default.aspx?scid=kb;en-us;310629&Product=winxp

Support WebCast: Using Windows Remote Assistance
http://support.microsoft.com/default.aspx?scid=kb;en-us;826769&Product=winxp

Overview of Remote Assistance in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;EN-US;300546

Description of the Remote Assistance Connection Process
http://support.microsoft.com/default.aspx?scid=kb;en-us;300692&Product=winxp

HOW TO: Configure a Computer to Receive Remote Assistance Offers in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;301527&Product=winxp

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect your PC!
http://www.microsoft.com/security/protect/

"David Woodward" (e-mail address removed) wrote in message:

| I am a network administrator for the State of Alabama and
| we have recently started deploying Windows XP to our
| clients.
|
| Right now we are holding off on upgrading anymore clients
| because we are having some issues with remote management
| of PCs that have been upgraded from Windows 2000 Pro SP4
| to Windows XP Pro SP1.
|
| The problem (I will explain the problem with more detail
| below) appears to be specifically related to upgrading
| from Windows 2000 Pro SP4. We have upgraded systems that
| originally had Windows 2000 Pro with a service pack level
| of less than SP4 and the problem does not exist.
|
| We have also upgraded a stand alone system that was not
| even on our domain and had the same results, so I do not
| believe it is a problem with Group Policies or any another
| network/domain configuration.
|
| The symptoms are as follows:
|
| Log in to a local system on the network as a user with
| administrative rights to the remote PC. Now go to:
|
| Control Panel -> Administrative Tools -> Computer
| Management
|
| Click on Action -> Connect to another computer...
|
| Enter the computer name or IP address of the remote system.
|
| At this point everything appears to be normal. But if you
| attempt to view their event log you will get an "Access
| Denied" error. You also get errors while trying to view
| the system summary, performance logs/alerts, and device
| manager.
|
| When you attempt to read the performance logs and alerts
| you will receive an error stating that you must have
| access to a specific registry key in order to perform this
| function. Which brings us to the next symptom.
|
| If you open registry editor and attempt to connect to the
| remote system, you are allowed to connect but you only
| have access to HKEY_CLASSES_ROOT on the remote system. If
| you try to read from HKEY_LOCAL_MACHINE,
| HKEY_CURRENT_USER, or anything else on the remote system
| you get an access denied error.
|
| We do not depend on the remote management functions at
| this point. But we are currently researching software to
| aid us in remotely managing client PCs and these problems
| raise concerns that we may not be able to sue such
| software on systems that are upgraded to Windows XP.
|
| Any help anyone can give us on this issue would be greatly
| appreciated.
|
| NOTE: I did submit a ticket with Microsoft on this issue
| but I was directed to their professional support ($245 per
| incident) which we may not be able to get approval for any
| time soon. (State government is slow about these things)
|
| Thank you,
| David Woodward
 
----- David Woodward wrote: ----

I am a network administrator for the State of Alabama and
we have recently started deploying Windows XP to our
clients

Right now we are holding off on upgrading anymore clients
because we are having some issues with remote management
of PCs that have been upgraded from Windows 2000 Pro SP4
to Windows XP Pro SP1

The problem (I will explain the problem with more detail
below) appears to be specifically related to upgrading
from Windows 2000 Pro SP4. We have upgraded systems that
originally had Windows 2000 Pro with a service pack level
of less than SP4 and the problem does not exist

We have also upgraded a stand alone system that was not
even on our domain and had the same results, so I do not
believe it is a problem with Group Policies or any another
network/domain configuration

The symptoms are as follows

Log in to a local system on the network as a user with
administrative rights to the remote PC. Now go to

Control Panel -> Administrative Tools -> Computer
Managemen

Click on Action -> Connect to another computer..

Enter the computer name or IP address of the remote system

At this point everything appears to be normal. But if you
attempt to view their event log you will get an "Access
Denied" error. You also get errors while trying to view
the system summary, performance logs/alerts, and device
manager

When you attempt to read the performance logs and alerts
you will receive an error stating that you must have
access to a specific registry key in order to perform this
function. Which brings us to the next symptom

If you open registry editor and attempt to connect to the
remote system, you are allowed to connect but you only
have access to HKEY_CLASSES_ROOT on the remote system. If
you try to read from HKEY_LOCAL_MACHINE,
HKEY_CURRENT_USER, or anything else on the remote system
you get an access denied error

We do not depend on the remote management functions at
this point. But we are currently researching software to
aid us in remotely managing client PCs and these problems
raise concerns that we may not be able to sue such
software on systems that are upgraded to Windows XP

Any help anyone can give us on this issue would be greatly
appreciated

NOTE: I did submit a ticket with Microsoft on this issue
but I was directed to their professional support ($245 per
incident) which we may not be able to get approval for any
time soon. (State government is slow about these things

Thank you
David Woodwar
 
Thanks for the timely response.

I'll give those a try later. But I really don't think
it's a problem related to Remote Assistance. The remote
managent features I am talking about have been around
since before Windows XP and remote assistance. So you
wouldn't expect the settings for remote assistance to
affect these functions at all.

Furthermore, the problem only seems to exist when
upgrading from Windoes 2000 Pro SP4. Upgrading from SP3
or below does not reproduce the problem.

Any other ideas?

Thanks,
David Woodward
 
Do I have a problem with my browser, or did this reply
only have a copy of my original posting with a period at
the end?

--David
 
Hello David,

Thanks for using the Microsoft Newsgroups. My name is Woody.

I also want to thank Carey for the good information.

Please try the following method and see if it helps:

1. Click Start, click Run, type "regedit" (without the quotation marks) and
then click OK.

2. Expand HKEY_LOCAL_MACHINE, expand System, expand CurrentControlSet,
expand Control and then expand SecurePipeServers.

3. Right-click Winreg and select Permissions.

4. Make sure there is a "LOCAL SERVICE" account with Read permission.

Additional information:

245128 How to: Restrict Remote Access to Event Viewer on Windows NT Server
4.0
http://support.microsoft.com/?id=245128

These problems should also go away after you added the LOCAL SERVICE with
Read permission.

Hope this helps.

Please feel free to let me know if you have any further concerns or
questions regarding the issue. I'm looking forward to hearing from you.

Have a nice day.

Best regards,

Woody Guo
Microsoft Online Support Engineer
Get Secure! - <www.microsoft.com/security>
=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| From: "Carey Frisch [MVP]" <[email protected]>
| Subject: Re: Unable to remotely manage system after upgrade
| Date: Tue, 13 Jan 2004 10:11:19 -0600
|
| Perhaps the following Knowledge Base Articles will help:
|
| Permission Denied Error When You Are Using Offer Remote Assistance
|
http://support.microsoft.com/default.aspx?scid=kb;en-us;310629&Product=winxp
|
| Support WebCast: Using Windows Remote Assistance
|
http://support.microsoft.com/default.aspx?scid=kb;en-us;826769&Product=winxp
|
| Overview of Remote Assistance in Windows XP
| http://support.microsoft.com/default.aspx?scid=kb;EN-US;300546
|
| Description of the Remote Assistance Connection Process
|
http://support.microsoft.com/default.aspx?scid=kb;en-us;300692&Product=winxp

|
| HOW TO: Configure a Computer to Receive Remote Assistance Offers in
Windows XP
|
http://support.microsoft.com/default.aspx?scid=kb;en-us;301527&Product=winxp

|
| --
| Carey Frisch
| Microsoft MVP
| Windows XP - Shell/User
|
| Be Smart! Protect your PC!
| http://www.microsoft.com/security/protect/
|
| "David Woodward" (e-mail address removed) wrote in message:
| |
| | I am a network administrator for the State of Alabama and
| | we have recently started deploying Windows XP to our
| | clients.
| |
| | Right now we are holding off on upgrading anymore clients
| | because we are having some issues with remote management
| | of PCs that have been upgraded from Windows 2000 Pro SP4
| | to Windows XP Pro SP1.
| |
| | The problem (I will explain the problem with more detail
| | below) appears to be specifically related to upgrading
| | from Windows 2000 Pro SP4. We have upgraded systems that
| | originally had Windows 2000 Pro with a service pack level
| | of less than SP4 and the problem does not exist.
| |
| | We have also upgraded a stand alone system that was not
| | even on our domain and had the same results, so I do not
| | believe it is a problem with Group Policies or any another
| | network/domain configuration.
| |
| | The symptoms are as follows:
| |
| | Log in to a local system on the network as a user with
| | administrative rights to the remote PC. Now go to:
| |
| | Control Panel -> Administrative Tools -> Computer
| | Management
| |
| | Click on Action -> Connect to another computer...
| |
| | Enter the computer name or IP address of the remote system.
| |
| | At this point everything appears to be normal. But if you
| | attempt to view their event log you will get an "Access
| | Denied" error. You also get errors while trying to view
| | the system summary, performance logs/alerts, and device
| | manager.
| |
| | When you attempt to read the performance logs and alerts
| | you will receive an error stating that you must have
| | access to a specific registry key in order to perform this
| | function. Which brings us to the next symptom.
| |
| | If you open registry editor and attempt to connect to the
| | remote system, you are allowed to connect but you only
| | have access to HKEY_CLASSES_ROOT on the remote system. If
| | you try to read from HKEY_LOCAL_MACHINE,
| | HKEY_CURRENT_USER, or anything else on the remote system
| | you get an access denied error.
| |
| | We do not depend on the remote management functions at
| | this point. But we are currently researching software to
| | aid us in remotely managing client PCs and these problems
| | raise concerns that we may not be able to sue such
| | software on systems that are upgraded to Windows XP.
| |
| | Any help anyone can give us on this issue would be greatly
| | appreciated.
| |
| | NOTE: I did submit a ticket with Microsoft on this issue
| | but I was directed to their professional support ($245 per
| | incident) which we may not be able to get approval for any
| | time soon. (State government is slow about these things)
| |
| | Thank you,
| | David Woodward
|
 
Hi David,

I have taken ownership of this issue, and am currently researching an
answer.

Thanks for your patience in waiting for a reply.


Sincerely,

Bruce Chen
MCSE, MCDBA, CNE, CLS

Microsoft Partner Online Support

Get Secure! - www.microsoft.com/security

====================================================
When responding to posts, please "Reply to Group" via
your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and
confers no rights.


--------------------
| Content-Class: urn:content-classes:message
| From: "David Woodward" <[email protected]>
| Sender: "David Woodward" <[email protected]>
| References: <[email protected]>
<[email protected]>
| Subject: Re: Unable to remotely manage system after upgrade
| Date: Tue, 13 Jan 2004 08:37:09 -0800
| Lines: 146
| Message-ID: <[email protected]>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="iso-8859-1"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Thread-Index: AcPZ830/Eo/S4kxhTU6uTr9VTWjv8w==
| X-MimeOLE: Produced By Microsoft MimeOLE V5.50.4910.0300
| Newsgroups: microsoft.public.windowsxp.setup_deployment
| Path: cpmsftngxa07.phx.gbl
| Xref: cpmsftngxa07.phx.gbl
microsoft.public.windowsxp.setup_deployment:98866
| NNTP-Posting-Host: tk2msftngxa08.phx.gbl 10.40.1.160
| X-Tomcat-NG: microsoft.public.windowsxp.setup_deployment
|
| Thanks for the timely response.
|
| I'll give those a try later. But I really don't think
| it's a problem related to Remote Assistance. The remote
| managent features I am talking about have been around
| since before Windows XP and remote assistance. So you
| wouldn't expect the settings for remote assistance to
| affect these functions at all.
|
| Furthermore, the problem only seems to exist when
| upgrading from Windoes 2000 Pro SP4. Upgrading from SP3
| or below does not reproduce the problem.
|
| Any other ideas?
|
| Thanks,
| David Woodward
|
| >-----Original Message-----
| >Perhaps the following Knowledge Base Articles will help:
| >
| >Permission Denied Error When You Are Using Offer Remote
| Assistance
| >http://support.microsoft.com/default.aspx?scid=kb;en-
| us;310629&Product=winxp
| >
| >Support WebCast: Using Windows Remote Assistance
| >http://support.microsoft.com/default.aspx?scid=kb;en-
| us;826769&Product=winxp
| >
| >Overview of Remote Assistance in Windows XP
| >http://support.microsoft.com/default.aspx?scid=kb;EN-
| US;300546
| >
| >Description of the Remote Assistance Connection Process
| >http://support.microsoft.com/default.aspx?scid=kb;en-
| us;300692&Product=winxp
| >
| >HOW TO: Configure a Computer to Receive Remote Assistance
| Offers in Windows XP
| >http://support.microsoft.com/default.aspx?scid=kb;en-
| us;301527&Product=winxp
| >
| >--
| >Carey Frisch
| >Microsoft MVP
| >Windows XP - Shell/User
| >
| >Be Smart! Protect your PC!
| >http://www.microsoft.com/security/protect/
| >
| >"David Woodward" (e-mail address removed) wrote in message:
| > | >
| >| I am a network administrator for the State of Alabama
| and
| >| we have recently started deploying Windows XP to our
| >| clients.
| >|
| >| Right now we are holding off on upgrading anymore
| clients
| >| because we are having some issues with remote
| management
| >| of PCs that have been upgraded from Windows 2000 Pro
| SP4
| >| to Windows XP Pro SP1.
| >|
| >| The problem (I will explain the problem with more
| detail
| >| below) appears to be specifically related to upgrading
| >| from Windows 2000 Pro SP4. We have upgraded systems
| that
| >| originally had Windows 2000 Pro with a service pack
| level
| >| of less than SP4 and the problem does not exist.
| >|
| >| We have also upgraded a stand alone system that was not
| >| even on our domain and had the same results, so I do
| not
| >| believe it is a problem with Group Policies or any
| another
| >| network/domain configuration.
| >|
| >| The symptoms are as follows:
| >|
| >| Log in to a local system on the network as a user with
| >| administrative rights to the remote PC. Now go to:
| >|
| >| Control Panel -> Administrative Tools -> Computer
| >| Management
| >|
| >| Click on Action -> Connect to another computer...
| >|
| >| Enter the computer name or IP address of the remote
| system.
| >|
| >| At this point everything appears to be normal. But if
| you
| >| attempt to view their event log you will get an "Access
| >| Denied" error. You also get errors while trying to
| view
| >| the system summary, performance logs/alerts, and device
| >| manager.
| >|
| >| When you attempt to read the performance logs and
| alerts
| >| you will receive an error stating that you must have
| >| access to a specific registry key in order to perform
| this
| >| function. Which brings us to the next symptom.
| >|
| >| If you open registry editor and attempt to connect to
| the
| >| remote system, you are allowed to connect but you only
| >| have access to HKEY_CLASSES_ROOT on the remote system.
| If
| >| you try to read from HKEY_LOCAL_MACHINE,
| >| HKEY_CURRENT_USER, or anything else on the remote
| system
| >| you get an access denied error.
| >|
| >| We do not depend on the remote management functions at
| >| this point. But we are currently researching software
| to
| >| aid us in remotely managing client PCs and these
| problems
| >| raise concerns that we may not be able to sue such
| >| software on systems that are upgraded to Windows XP.
| >|
| >| Any help anyone can give us on this issue would be
| greatly
| >| appreciated.
| >|
| >| NOTE: I did submit a ticket with Microsoft on this
| issue
| >| but I was directed to their professional support ($245
| per
| >| incident) which we may not be able to get approval for
| any
| >| time soon. (State government is slow about these
| things)
| >|
| >| Thank you,
| >| David Woodward
| >.
| >
|
 
Hi David,

Thanks for posting here!

From my experience, this kind of issue could be caused by "Use Simple File
Sharing".

On Windows XP Professional computers with Simple File Sharing enabled and
Windows XP Home Edition computers, the Shared Folders (Fsmgmt.msc) and
Computer Management (Compmgmt.msc) tools reflect a simpler sharing and
security user interface.

To disable "Use Simple File Sharing", perform the steps below.

1. Click Start, click All Programs, point to Accessories, and then click
Windows Explorer.

2. In Windows Explorer, click Folder Options on the Tools menu.

3. Click the View tab, click to clear the Use Simple File Sharing
(Recommended) check box, and then click OK.

For more detailed information regarding this issue, please refer to the
article below.

304040 Description of File Sharing and Permissions in Windows XP

http://support.microsoft.com/?id=304040

310629 Permission Denied Error When You Are Using Offer Remote Assistance

http://support.microsoft.com/?id=310629

Anything unclear, please feel free to let me know.

Thank you for your time and I hope you have a great day, David!

P.S Thanks a lot to Carey for valuable suggestions!





Sincerely,

Bruce Chen
MCSE, MCDBA, CNE, CLS

Microsoft Partner Online Support

Get Secure! - www.microsoft.com/security

====================================================
When responding to posts, please "Reply to Group" via
your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and
confers no rights.


--------------------
| Content-Class: urn:content-classes:message
| From: "David Woodward" <[email protected]>
| Sender: "David Woodward" <[email protected]>
| References: <[email protected]>
<[email protected]>
| Subject: Re: Unable to remotely manage system after upgrade
| Date: Tue, 13 Jan 2004 08:37:09 -0800
| Lines: 146
| Message-ID: <[email protected]>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="iso-8859-1"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Thread-Index: AcPZ830/Eo/S4kxhTU6uTr9VTWjv8w==
| X-MimeOLE: Produced By Microsoft MimeOLE V5.50.4910.0300
| Newsgroups: microsoft.public.windowsxp.setup_deployment
| Path: cpmsftngxa07.phx.gbl
| Xref: cpmsftngxa07.phx.gbl
microsoft.public.windowsxp.setup_deployment:98866
| NNTP-Posting-Host: tk2msftngxa08.phx.gbl 10.40.1.160
| X-Tomcat-NG: microsoft.public.windowsxp.setup_deployment
|
| Thanks for the timely response.
|
| I'll give those a try later. But I really don't think
| it's a problem related to Remote Assistance. The remote
| managent features I am talking about have been around
| since before Windows XP and remote assistance. So you
| wouldn't expect the settings for remote assistance to
| affect these functions at all.
|
| Furthermore, the problem only seems to exist when
| upgrading from Windoes 2000 Pro SP4. Upgrading from SP3
| or below does not reproduce the problem.
|
| Any other ideas?
|
| Thanks,
| David Woodward
|
| >-----Original Message-----
| >Perhaps the following Knowledge Base Articles will help:
| >
| >Permission Denied Error When You Are Using Offer Remote
| Assistance
| >http://support.microsoft.com/default.aspx?scid=kb;en-
| us;310629&Product=winxp
| >
| >Support WebCast: Using Windows Remote Assistance
| >http://support.microsoft.com/default.aspx?scid=kb;en-
| us;826769&Product=winxp
| >
| >Overview of Remote Assistance in Windows XP
| >http://support.microsoft.com/default.aspx?scid=kb;EN-
| US;300546
| >
| >Description of the Remote Assistance Connection Process
| >http://support.microsoft.com/default.aspx?scid=kb;en-
| us;300692&Product=winxp
| >
| >HOW TO: Configure a Computer to Receive Remote Assistance
| Offers in Windows XP
| >http://support.microsoft.com/default.aspx?scid=kb;en-
| us;301527&Product=winxp
| >
| >--
| >Carey Frisch
| >Microsoft MVP
| >Windows XP - Shell/User
| >
| >Be Smart! Protect your PC!
| >http://www.microsoft.com/security/protect/
| >
| >"David Woodward" (e-mail address removed) wrote in message:
| > | >
| >| I am a network administrator for the State of Alabama
| and
| >| we have recently started deploying Windows XP to our
| >| clients.
| >|
| >| Right now we are holding off on upgrading anymore
| clients
| >| because we are having some issues with remote
| management
| >| of PCs that have been upgraded from Windows 2000 Pro
| SP4
| >| to Windows XP Pro SP1.
| >|
| >| The problem (I will explain the problem with more
| detail
| >| below) appears to be specifically related to upgrading
| >| from Windows 2000 Pro SP4. We have upgraded systems
| that
| >| originally had Windows 2000 Pro with a service pack
| level
| >| of less than SP4 and the problem does not exist.
| >|
| >| We have also upgraded a stand alone system that was not
| >| even on our domain and had the same results, so I do
| not
| >| believe it is a problem with Group Policies or any
| another
| >| network/domain configuration.
| >|
| >| The symptoms are as follows:
| >|
| >| Log in to a local system on the network as a user with
| >| administrative rights to the remote PC. Now go to:
| >|
| >| Control Panel -> Administrative Tools -> Computer
| >| Management
| >|
| >| Click on Action -> Connect to another computer...
| >|
| >| Enter the computer name or IP address of the remote
| system.
| >|
| >| At this point everything appears to be normal. But if
| you
| >| attempt to view their event log you will get an "Access
| >| Denied" error. You also get errors while trying to
| view
| >| the system summary, performance logs/alerts, and device
| >| manager.
| >|
| >| When you attempt to read the performance logs and
| alerts
| >| you will receive an error stating that you must have
| >| access to a specific registry key in order to perform
| this
| >| function. Which brings us to the next symptom.
| >|
| >| If you open registry editor and attempt to connect to
| the
| >| remote system, you are allowed to connect but you only
| >| have access to HKEY_CLASSES_ROOT on the remote system.
| If
| >| you try to read from HKEY_LOCAL_MACHINE,
| >| HKEY_CURRENT_USER, or anything else on the remote
| system
| >| you get an access denied error.
| >|
| >| We do not depend on the remote management functions at
| >| this point. But we are currently researching software
| to
| >| aid us in remotely managing client PCs and these
| problems
| >| raise concerns that we may not be able to sue such
| >| software on systems that are upgraded to Windows XP.
| >|
| >| Any help anyone can give us on this issue would be
| greatly
| >| appreciated.
| >|
| >| NOTE: I did submit a ticket with Microsoft on this
| issue
| >| but I was directed to their professional support ($245
| per
| >| incident) which we may not be able to get approval for
| any
| >| time soon. (State government is slow about these
| things)
| >|
| >| Thank you,
| >| David Woodward
| >.
| >
|
 
This worked fine Woody. Thank you for the great support!

I have a new thread posted that includes this resolution as well as a
resolution to a new problem I've found with the upgrade from Windows 2000
SP4 to Windows XP SP1.

Does Microsoft know about these problems? Any plans for patches?

Thanks again,
--David
 
Hello David,

Thanks for your response.

I am glad to hear that you have resolved the issue.

Regarding the problems, please rest assured that your feedback will be
routed to the proper channel. Thank you very much.

If you have any questions in the future, please feel free to post in the
newsgroup. We'll try our best to assist you.

Have a nice day.

Best regards,

Woody Guo
Microsoft Online Support Engineer
Get Secure! - <www.microsoft.com/security>
=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| From: "David Woodward" <[email protected]>
| Subject: Re: Unable to remotely manage system after upgrade
| Date: Thu, 15 Jan 2004 16:09:29 -0600
|
| This worked fine Woody. Thank you for the great support!
|
| I have a new thread posted that includes this resolution as well as a
| resolution to a new problem I've found with the upgrade from Windows 2000
| SP4 to Windows XP SP1.
|
| Does Microsoft know about these problems? Any plans for patches?
|
| Thanks again,
| --David
|
| | > Hello David,
| >
| > Thanks for using the Microsoft Newsgroups. My name is Woody.
| >
| > I also want to thank Carey for the good information.
| >
| > >> But if you attempt to view their event log you will
| > >> get an "Access Denied" error.
| >
| > Please try the following method and see if it helps:
| >
| > 1. Click Start, click Run, type "regedit" (without the quotation marks)
| and
| > then click OK.
| >
| > 2. Expand HKEY_LOCAL_MACHINE, expand System, expand CurrentControlSet,
| > expand Control and then expand SecurePipeServers.
| >
| > 3. Right-click Winreg and select Permissions.
| >
| > 4. Make sure there is a "LOCAL SERVICE" account with Read permission.
| >
| > Additional information:
| >
| > 245128 How to: Restrict Remote Access to Event Viewer on Windows NT
Server
| > 4.0
| > http://support.microsoft.com/?id=245128
| >
| > >> You also get errors while trying to view the system summary,
| > >> performance logs/alerts, and device manager.
| >
| > >> If you try to read from HKEY_LOCAL_MACHINE,
| > >> HKEY_CURRENT_USER, or anything else on the remote system
| > >> you get an access denied error.
| >
| > These problems should also go away after you added the LOCAL SERVICE
with
| > Read permission.
| >
| > Hope this helps.
| >
| > Please feel free to let me know if you have any further concerns or
| > questions regarding the issue. I'm looking forward to hearing from you.
| >
| > Have a nice day.
| >
| > Best regards,
| >
| > Woody Guo
| > Microsoft Online Support Engineer
| > Get Secure! - <www.microsoft.com/security>
| > =====================================================
| > When responding to posts, please "Reply to Group" via your newsreader so
| > that others may learn and benefit from your issue.
| > =====================================================
| > This posting is provided "AS IS" with no warranties, and confers no
| rights.
| > --------------------
| > | From: "Carey Frisch [MVP]" <[email protected]>
| > | Subject: Re: Unable to remotely manage system after upgrade
| > | Date: Tue, 13 Jan 2004 10:11:19 -0600
| > |
| > | Perhaps the following Knowledge Base Articles will help:
| > |
| > | Permission Denied Error When You Are Using Offer Remote Assistance
| > |
| >
|
http://support.microsoft.com/default.aspx?scid=kb;en-us;310629&Product=winxp
| > |
| > | Support WebCast: Using Windows Remote Assistance
| > |
| >
|
http://support.microsoft.com/default.aspx?scid=kb;en-us;826769&Product=winxp
| > |
| > | Overview of Remote Assistance in Windows XP
| > | http://support.microsoft.com/default.aspx?scid=kb;EN-US;300546
| > |
| > | Description of the Remote Assistance Connection Process
| > |
| >
|
http://support.microsoft.com/default.aspx?scid=kb;en-us;300692&Product=winxp
| >
| > |
| > | HOW TO: Configure a Computer to Receive Remote Assistance Offers in
| > Windows XP
| > |
| >
|
http://support.microsoft.com/default.aspx?scid=kb;en-us;301527&Product=winxp
| >
| > |
| > | --
| > | Carey Frisch
| > | Microsoft MVP
| > | Windows XP - Shell/User
| > |
| > | Be Smart! Protect your PC!
| > | http://www.microsoft.com/security/protect/
| > |
| > | "David Woodward" (e-mail address removed) wrote in message:
| > | | > |
| > | | I am a network administrator for the State of Alabama and
| > | | we have recently started deploying Windows XP to our
| > | | clients.
| > | |
| > | | Right now we are holding off on upgrading anymore clients
| > | | because we are having some issues with remote management
| > | | of PCs that have been upgraded from Windows 2000 Pro SP4
| > | | to Windows XP Pro SP1.
| > | |
| > | | The problem (I will explain the problem with more detail
| > | | below) appears to be specifically related to upgrading
| > | | from Windows 2000 Pro SP4. We have upgraded systems that
| > | | originally had Windows 2000 Pro with a service pack level
| > | | of less than SP4 and the problem does not exist.
| > | |
| > | | We have also upgraded a stand alone system that was not
| > | | even on our domain and had the same results, so I do not
| > | | believe it is a problem with Group Policies or any another
| > | | network/domain configuration.
| > | |
| > | | The symptoms are as follows:
| > | |
| > | | Log in to a local system on the network as a user with
| > | | administrative rights to the remote PC. Now go to:
| > | |
| > | | Control Panel -> Administrative Tools -> Computer
| > | | Management
| > | |
| > | | Click on Action -> Connect to another computer...
| > | |
| > | | Enter the computer name or IP address of the remote system.
| > | |
| > | | At this point everything appears to be normal. But if you
| > | | attempt to view their event log you will get an "Access
| > | | Denied" error. You also get errors while trying to view
| > | | the system summary, performance logs/alerts, and device
| > | | manager.
| > | |
| > | | When you attempt to read the performance logs and alerts
| > | | you will receive an error stating that you must have
| > | | access to a specific registry key in order to perform this
| > | | function. Which brings us to the next symptom.
| > | |
| > | | If you open registry editor and attempt to connect to the
| > | | remote system, you are allowed to connect but you only
| > | | have access to HKEY_CLASSES_ROOT on the remote system. If
| > | | you try to read from HKEY_LOCAL_MACHINE,
| > | | HKEY_CURRENT_USER, or anything else on the remote system
| > | | you get an access denied error.
| > | |
| > | | We do not depend on the remote management functions at
| > | | this point. But we are currently researching software to
| > | | aid us in remotely managing client PCs and these problems
| > | | raise concerns that we may not be able to sue such
| > | | software on systems that are upgraded to Windows XP.
| > | |
| > | | Any help anyone can give us on this issue would be greatly
| > | | appreciated.
| > | |
| > | | NOTE: I did submit a ticket with Microsoft on this issue
| > | | but I was directed to their professional support ($245 per
| > | | incident) which we may not be able to get approval for any
| > | | time soon. (State government is slow about these things)
| > | |
| > | | Thank you,
| > | | David Woodward
| > |
| >
|
|
|
 
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