Unable to open default e-mail folders, lacking permission - fix!

  • Thread starter Thread starter Tom Swegle
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T

Tom Swegle

Had an interesting situation. We run Exchange 5.5 with a 2K AD
domain. We had a user this morning who was unable to open Outlook XP
(though I don't think the client version matters). She runs Windows
XP on her machine. She would get the error,

"Unable to open your default e-mail folders. You do not have
permission to log on."

She was able to open Outlook without any problems up until recently
and nothing had changed with her domain account or Exchange mailbox.

It turns out another user had somehow stored their password (in her
user profile) when logging on to just the Exchange server and XP was
storing it. (Control Panel | User Accounts | Advanced | Manage
Passwords) Clearing out that entry took care of the problem.

We got lucky. Since Microsoft doesn't have a lot of information about
this error, and a lot of people have had this problem, I thought I
would post this message. Hope it helps.
 
Interesting.

I had a similar situation where USER1 got the same message.

It seems that USER2 had used USER1's PC to log on to OWA and stored his
password. This caused USER1 to be unable to open Outlook 2003 (not OWA).

I only discovered the solution when I tried OWA to make sure there wasn't a
problem with Exchange. I logged in to OWA as USER1 (not sure if I saved the
password) and the next time I started Outlook everything was fine.

OS: WinXPPro SP2
OL: 2003

Weirdness abounds.

(e-mail address removed) (Tom Swegle) wrote:

<Had an interesting situation. We run Exchange 5.5 with a 2K AD
<domain. We had a user this morning who was unable to open Outlook XP
<(though I don't think the client version matters). She runs Windows
<XP on her machine. She would get the error,
<
<"Unable to open your default e-mail folders. You do not have
<permission to log on."
<
<She was able to open Outlook without any problems up until recently
<and nothing had changed with her domain account or Exchange mailbox.
<
<It turns out another user had somehow stored their password (in her
<user profile) when logging on to just the Exchange server and XP was
<storing it. (Control Panel | User Accounts | Advanced | Manage
<Passwords) Clearing out that entry took care of the problem.
<
<We got lucky. Since Microsoft doesn't have a lot of information about
<this error, and a lot of people have had this problem, I thought I
<would post this message. Hope it helps.
 
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