Unable to open attachments

  • Thread starter Thread starter susan
  • Start date Start date
S

susan

I just set up my new computer today and had my husband
email me back some of my documents from my old computer
that I had emailed to him. However, when I try to open
the attachments I get a notice saying "OE removed access
to the following unsafe attachments in your mail." These
attachments are safe and I need to open them. What
is "OE" and how can I get it to stop blocking my
attachments? Thank you for any help.
 
OE is outlook express

go to tools menu then options at the bottom this will open
a new window.
click on security tab and clear the checkbox that says "Do
not allow attachments to be saved or opened that could
potentially be a virus"

that should fix it!
 
-----Original Message-----
I just set up my new computer today and had my husband
email me back some of my documents from my old computer
that I had emailed to him. However, when I try to open
the attachments I get a notice saying "OE removed access
to the following unsafe attachments in your mail." These
attachments are safe and I need to open them. What
is "OE" and how can I get it to stop blocking my
attachments? Thank you for any help.
.
I HAD THAT PROBLEM AT HOME, I HAVE A DELL COMPUTER AT
Click to expand...
WORK AND THEY HAD SENT THIS NICE KNOWLEDGE BASE THING TO
ME THERE ONE DAY. TO DIABLE THE UNSAFE FILE LIST OPTION
DO THE FOLLOWING:
1. OPEN OUTLOOK EXPRESS(TOP OF YOUR EMAIL)
2. CLICK TOOLS
3. CLICK OPTIONS IN THE DROP DOWN WINDOW AND THE OPTIONS
WINDOW WILL APPEAR
4.CLICK SECURITY TAB
THE SECURITY OPTIONS SCREEN APPEARS
5. CLICK THE SELECTION BOX TO REMOVE THE CHECK FROM DO
NOT ALLOW ATTACHMENTS TO BE SAVED OR OPENED THAT COULD
POTENTIALLY BE A VIRUS UNDER THE VIRUS PROTECTION SECTION
6.CLICK OK

HOPE IT HELPS! IT ALSO REFERST TO MICROSOFT KNOWLEDGE
BASE ARTICLE LINK "INFORMATION ABOUT THE UNSAFE FILE LIST
IN THE INTERNET EXPLORER 6 -291369
 
Greetings --

Outlook Express' default security settings are simply trying to
protect you. OE has no way of telling whether an attachment actually
contains a virus or not, so it temporarily blocks any of those file
types that could potentially contain a virus. In Outlook Express,
Tools > Options > Security, uncheck the "Do not allow attachments to
be saved or opened that could potentially be a virus" option, assuming
you trust the source, of course. The wiser course of action, however,
would be to modify your list of unsafe files, as outlined in the KB
articles below:

Cannot Open E-Mail Attachments in OE After You Install SP1
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q329570

Information About the Unsafe File List in Internet Explorer 6
http://support.microsoft.com/default.aspx?scid=kb;EN-US;291369

OLEXP Using Virus Protection Features in Outlook Express 6
http://support.microsoft.com/default.aspx?scid=kb;EN-US;291387


Bruce Chambers

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