Unable to Delete Some Messages

  • Thread starter Thread starter Minh
  • Start date Start date
M

Minh

I am using Outlook 2003 and I recently changed laptops and
move my outlook.pst file to new machine. Now, I got the
following problems:

1. I can't delete some messages from my inbox and
subfolders. Keep getting "The message interface has
returned an unknown error. If the problem persists,
restart Outlook".

2. Mail going mail, after they have been sent, stays in
Outbox instead of going to Sent Items folder.

Thanks for your help!
 
How large is your pst-file?
Scan it for errors first with scanpst.exe.
If no errors detected and you still can't delete te message take a look
here;
http://www.sparnaaij.net/faq/deletemessage.htm

--
Roady [MVP]
www.sparnaaij.net
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(I changed my reply address; remove all CAPS and _underscores_ from the
address when mailing)
 
Roady, thanks for the quick reply.

I have scanned the PST file, which is about 360MB, and
repaired errors, but I still can't delete some of the
messages. Also tried the delete everything from Deleted
Items, again to no avail.

Anyone else run across this problem?

Also, any ideas on my 2nd problem - sent email sticking in
outbox and not going over to Sent Items?

Thanks.
 
Just on the off-chance that the cache is messed up
I would try deleting ALL OST files...

Close Outlook
Search the hard drive for
*.ost
(be sure to search in hidden files)
Then delete it (or all that you find)
Open Outlook

A new OST file will be created when you open
Outlook.

Also you may want to look into the following possible solutions
There are several solutions offered on this page
(not just the scanpst):

For more information on how to repair a damaged Personal
Folders PST file:
http://www.slipstick.com/problems/scanpst.htm

--
Nikki Peterson [MVP - Outlook]

Roady, thanks for the quick reply.

I have scanned the PST file, which is about 360MB, and
repaired errors, but I still can't delete some of the
messages. Also tried the delete everything from Deleted
Items, again to no avail.

Anyone else run across this problem?

Also, any ideas on my 2nd problem - sent email sticking in
outbox and not going over to Sent Items?

Thanks.
 
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