Unable to compose new HTML messages in Outlook 2002 SP3

  • Thread starter Thread starter Tony Zackin
  • Start date Start date
T

Tony Zackin

Outlook 2002 SP3

I am able to successfully forward HTML messages but not compose them nor RTF
messages either for that matter.

My options:
Tools|Options|Mail format: HTML
Tools|Options|Mail format|Internet format: Convert to HTML format

Does anyone have any idea what might be the cause of this? I have no
problem doing this with Outlook Express but I need all the advanced features
of Outlook.

Thanks.

Tony
 
Plain text for everything.

Sue Mosher said:
What happens when you try?

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
Click to expand...
 
One possible cause is having a recipient marked to receive plain text only.
Have you tried sending to an account that you can access with Outlook
Express and then looking at the full raw message? That might provide some
clues.

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
 
Here's the scenario: when I send it to myself (at Hotmail) via Outlook the
message is converted to plain-text despite being sent as HTML. When I send
it to another http e-mail account I have it arrives in HTML format, as
expected. And when I forward that message to Hotmail it arrives in HTML
format, again as expected.

Your analysis must be correct, to wit: when I send an HTML message to myself
via an e-mail alias which redirects the message to my Hotmail account it
arrives in HTML format. So, how does one mark a recipient to receive plain
text only or not? I must have set some parameter for my address book entry
in Outlook but I can't find any such obvious parameter nor any reference in
the Help (big surprise!). If I try to set the "Per recipient send options"
to my self-referential contact I get a message saying they can't be set.
So, bottom line, what do I do to ensure that all recipients of my HTML
e-mails receive mail in the format that I sent it if they so desire?

Thanks for all of your help.

Tony
 
In Outlook 2002, you double-click the contact or recipient's email address
to set the sending format. Use "let Outlook decide" for best results.

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
 
Outlook doesn't let me set individual "Send options" and says to use the
Options toolbar button. But none of those options refers to the output
format; all I can set is the attachment format or the security settings and
other unrelated items. Something is rotten in the state of Denmark. This
couldn't have anything to do with an MS security patch, could it? Perhaps
there's a registry entry I can tweak to solve this. Is there a list of
Outlook registry fields anywhere?

Thanks.
 
Did you try what I suggested? Double-click the individual's underlined email
address in their contact record or, for a one-off address, in the message
before you send it.

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
 
Yes, see previous reply.

Sue Mosher said:
Did you try what I suggested? Double-click the individual's underlined email
address in their contact record or, for a one-off address, in the message
before you send it.

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers



account
Click to expand...
 
Your previous reply referred to individual Send Options. That's not what I'm
talking about. WHen you double-click the underlined address in a contact,
you should get an Email Properties dialog.

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
 
Yes, that was it. I always love it when MS hides an option several levels
deep and there is only one way to get to it.

What an unbelievable waste of time for something that should have been much
more obvious to figure out. Apparently, after all these years and millions
of bucks on user interface testing they still haven't figured it out.

Thanks a lot for your time and patience.

Tony
 
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