Unable to auto send/receive

[Guest]

Has any further info been discovered about this issue

I, too, have a user that has used Outlook since O97, and had his interval set to 1 minute. It has worked this way without issue until several weeks ago. He is currently using Outlook 2002, no SP, and states he has made no configuration changes at all

I have perused this discussion group and have only found little snippets like "change the polling interval". This is not an acceptable answer, being that the interval has remained unchanged for serveral years. Something caused this problem, and it's not the interval

I've already checked the knowledge base (via kbalertz.com and microsoft.com) and have tried changing the interval as well as creating new send/rec. groups. Neither had any impact on the issue. Anything else I can try?

 

[Russ Valentine [MVP-Outlook]]

It is difficult to determine why automatic polling is failing without
knowing your mail account type, connection type and polling settings. If
automatic polling once worked and now fails, you also need to examine what
changes were made to your setup before automatic polling stopped working.

In general, here are the reasons automatic polling might fail in Outlook:
1. You have created an unrealistic polling interval. Many users set their
polling interval to 1 minute thinking they will be downloading mail
continuously as it arrives. Such settings are not recommended. They may work
for a while but can create conflicting polling requests that can damage your
Send/Receive Group or even your account settings. 10 minutes is the
recommended minimum.
2. While exiting Outlook, you inadvertently set your profile to Work Offline
(this option is immediately above the Exit command in the File menu).
3. You have a damaged Send/Receive Group as documented here:
http://support.microsoft.com/support/kb/articles/q312/3/36.asp
4. You have overridden your Send/Receive Group settings as documented here:
http://support.microsoft.com/support/kb/articles/q320/8/36.asp
5. Your mail account settings are corrupt. Recreate your mail account from
scratch.
6. Firewall software is blocking your transmission. Disable your Firewall
temporarily to see if automatic polling is restored.
--
Russ Valentine
[MVP-Outlook]

Has any further info been discovered about this issue?

I, too, have a user that has used Outlook since O97, and had his interval

set to 1 minute. It has worked this way without issue until several weeks
ago. He is currently using Outlook 2002, no SP, and states he has made no
configuration changes at all.

I have perused this discussion group and have only found little snippets

like "change the polling interval". This is not an acceptable answer, being
that the interval has remained unchanged for serveral years. Something
caused this problem, and it's not the interval.

I've already checked the knowledge base (via kbalertz.com and

microsoft.com) and have tried changing the interval as well as creating new
send/rec. groups. Neither had any impact on the issue. Anything else I can
try?

 

[Guest]

As I stated in my original post, no changes were made. Not to the setup, not to the PC

I understand the concern about the polling interval. However, I am dealing with someone who states that since it has reliably worked with this setting for the past several years, it should continue to work now. I don't believe the problem rests with the polling interval since Outlook won't even send/receive at startup, either

The account is a POP3, connection type is via LAN. Reply items 2-6 have already been tried, or are not applicable

----- Russ Valentine [MVP-Outlook] wrote: ----

It is difficult to determine why automatic polling is failing withou
knowing your mail account type, connection type and polling settings. I
automatic polling once worked and now fails, you also need to examine wha
changes were made to your setup before automatic polling stopped working

In general, here are the reasons automatic polling might fail in Outlook
1. You have created an unrealistic polling interval. Many users set thei
polling interval to 1 minute thinking they will be downloading mai
continuously as it arrives. Such settings are not recommended. They may wor
for a while but can create conflicting polling requests that can damage you
Send/Receive Group or even your account settings. 10 minutes is th
recommended minimum
2. While exiting Outlook, you inadvertently set your profile to Work Offlin
(this option is immediately above the Exit command in the File menu)
3. You have a damaged Send/Receive Group as documented here
http://support.microsoft.com/support/kb/articles/q312/3/36.as
4. You have overridden your Send/Receive Group settings as documented here
http://support.microsoft.com/support/kb/articles/q320/8/36.as
5. Your mail account settings are corrupt. Recreate your mail account fro
scratch
6. Firewall software is blocking your transmission. Disable your Firewal
temporarily to see if automatic polling is restored
--
Russ Valentin
[MVP-Outlook

Has any further info been discovered about this issue

set to 1 minute. It has worked this way without issue until several week
ago. He is currently using Outlook 2002, no SP, and states he has made n
configuration changes at alllike "change the polling interval". This is not an acceptable answer, bein
that the interval has remained unchanged for serveral years. Somethin
caused this problem, and it's not the intervalmicrosoft.com) and have tried changing the interval as well as creating ne
send/rec. groups. Neither had any impact on the issue. Anything else I ca
try

 

[Russ Valentine [MVP-Outlook]]

Then I'm sorry I don't have a seventh. But I don't. These are the only ones
I've run into so far. Let me know what you figure out.
--
Russ Valentine
[MVP-Outlook]

As I stated in my original post, no changes were made. Not to the setup, not to the PC.

I understand the concern about the polling interval. However, I am

dealing with someone who states that since it has reliably worked with this
setting for the past several years, it should continue to work now. I don't
believe the problem rests with the polling interval since Outlook won't even
send/receive at startup, either.

The account is a POP3, connection type is via LAN. Reply items 2-6 have

already been tried, or are not applicable.

----- Russ Valentine [MVP-Outlook] wrote: -----

It is difficult to determine why automatic polling is failing without
knowing your mail account type, connection type and polling settings. If
automatic polling once worked and now fails, you also need to examine what
changes were made to your setup before automatic polling stopped working.

In general, here are the reasons automatic polling might fail in Outlook:
1. You have created an unrealistic polling interval. Many users set their
polling interval to 1 minute thinking they will be downloading mail
continuously as it arrives. Such settings are not recommended. They may work
for a while but can create conflicting polling requests that can damage your
Send/Receive Group or even your account settings. 10 minutes is the
recommended minimum.
2. While exiting Outlook, you inadvertently set your profile to Work Offline
(this option is immediately above the Exit command in the File menu).
3. You have a damaged Send/Receive Group as documented here:
http://support.microsoft.com/support/kb/articles/q312/3/36.asp
4. You have overridden your Send/Receive Group settings as documented here:
http://support.microsoft.com/support/kb/articles/q320/8/36.asp
5. Your mail account settings are corrupt. Recreate your mail account from
scratch.
6. Firewall software is blocking your transmission. Disable your Firewall
temporarily to see if automatic polling is restored.
--
Russ Valentine
[MVP-Outlook]

Has any further info been discovered about this issue?

interval
set to 1 minute. It has worked this way without issue until several weeks
ago. He is currently using Outlook 2002, no SP, and states he has made no
configuration changes at all. snippets
like "change the polling interval". This is not an acceptable answer, being
that the interval has remained unchanged for serveral years. Something
caused this problem, and it's not the interval.microsoft.com) and have tried changing the interval as well as creating new
send/rec. groups. Neither had any impact on the issue. Anything else I can
try?