If you looks in Control Panel->Regional and Language Options->Keyboards
and languages->Change keyboards... (leading to the Text Services and
Input Languages dialog box), what you should see in the lower box is a
list of the languages you want support for, and under each language, a
list of the "logical" keyboard layouts you want to use when typing that
language.
If you enable the language toolbar in the Text Services and Input
Languages->Language bar option, you should see an icon for the
"language" (say EN or FR) and a keyboard icon that lets you select
between the keyboards that are defined for that language.
If you point to a blank area in your Word document, and click the
language icon you want, you /may/ see that the status bar at the bottom
of Word shows a change. Then ensure that you click the keyboard icon on
the language toolbar and select the keyboard you want to use (which, to
avoid the problems you see, will be an English one). Then try typing on
those character to the right of p,l and m.
It doesn't /always/ seem to work that way, but that's roughly speaking
what happens here.
Peter Jamieson
http://tips.pjmsn.me.uk