Two Problems

  • Thread starter Thread starter mortmid
  • Start date Start date
M

mortmid

1. When I click Start, and then click Help and Support, absolutely
nothing happens.

2. When I open Windows Explorer, and then click Search, I get the
little dog wagging his tail, but I do not get the display which has
always been there, for entering a file name, etc.

Please respond in this forum. I do not wish to use my actual e-mail
address in a public forum. Thanks.

Mort Middleman
 
1. Help and Support - Start Menu Doesn't Work
Go to Start/Run and type in: helpctr -regserver

2. Click "All Files and Folders"
 
"Help and Support" link from Start Menu does not work
http://windowsxp.mvps.org/startmenuhelp.htm

Have a look here...
http://www.kellys-korner-xp.com/xp_tweaks.htm

Read instructions at the top
Scroll down to:
235. Restore Help and Support Service

Top 10 Frequently Asked Questions and Answers
Click on the ? Icon to Expand
http://www.kellys-korner-xp.com/top10faqs.htm

[?] Why doesn't Help and Support work?

Fix Windows XP Help
http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.htm

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In
 
1. Help and Support - Start Menu Doesn't Work
Go to Start/Run and type in: helpctr -regserver

2. Click "All Files and Folders"
Click to expand...

Thanks. I tried your solution to #1 but nothing changed.
I don't understand solution #2. Where should I be to click "All Files
and Folders"?
 
I pasted the text of the Reg file into a txt file and named it
HelpSupportFix.txt, then renamed it by changing the .txt to a .reg. I
received a Registry Editor error message: "Cannot import
C:\HelpSupportFix.reg. The specified file is not a registry script.
You can only import binary registry files from within the registry
editor."

What should I do next? Thanks.
 
If you mean startmenuhelp.reg from here...
"Help and Support" link from Start Menu does not work
http://windowsxp.mvps.org/startmenuhelp.htm

Just download startmenuhelp.reg and double click startmenuhelp.reg.

If you mean helpnsupport.reg from here...
http://www.kellys-korner-xp.com/xp_tweaks.htm

Read instructions at the top
Scroll down to:
235. Restore Help and Support Service

Just download helpnsupport.reg and double click helpnsupport.reg.

Double clicking a reg file is the same thing as right clicking the file and
selecting Merge.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In
I pasted the text of the Reg file into a txt file and named it
HelpSupportFix.txt, then renamed it by changing the .txt to a .reg. I
received a Registry Editor error message: "Cannot import
C:\HelpSupportFix.reg. The specified file is not a registry script.
You can only import binary registry files from within the registry
editor."

What should I do next? Thanks.

"Help and Support" link from Start Menu does not work
http://windowsxp.mvps.org/startmenuhelp.htm

Have a look here...
http://www.kellys-korner-xp.com/xp_tweaks.htm

Read instructions at the top
Scroll down to:
235. Restore Help and Support Service

Top 10 Frequently Asked Questions and Answers
Click on the ? Icon to Expand
http://www.kellys-korner-xp.com/top10faqs.htm

[?] Why doesn't Help and Support work?

Fix Windows XP Help
http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.htm
Click to expand...
Click to expand...
 
If you mean startmenuhelp.reg from here...
"Help and Support" link from Start Menu does not work
http://windowsxp.mvps.org/startmenuhelp.htm

Just download startmenuhelp.reg and double click startmenuhelp.reg.
Click to expand...

Thanks Wesley. I followed the instructions above. I still could not
open Help and Support. I checked the path. It is correct as follows:
C:\Windows\PcHealth\HelpCtr\binaries\HelpCtr.exe. When Start/Help and
Support did not work, I followed the path thru Windows Explorer, and
attempted to open H&S by double clicking HelpCtr.exe in the right pane
but it still did not work. If you have any further suggestions for
this problem or my other problem (Search) I would very much like to
hear them. Thanks again.

Mort
 
Thanks Wesley. I printed the instructions for the questions "Why
doesn't Search work?" and "Why doesn't Help and Support work?" and
I'll have a fresh go at it tomorrow.

Mort
 
Re: the Search problem: When I tried to install srchasst.inf it
could find msgr3en.dll on neither the XP CD nor the Service Pack 2 CD.

Re: the Help and Support problem: When I tried to reinstall Help and
Support (C:\Windows\inf\pchealth.inf) it could find dataspec.xml on
neither the XP CD nor the Service Pack 2 Cd. (I am set up to view all
folders and files.) I followed the instructions to expand
winhlp32.cn_, .ex_, and .hl_ files to .cnt, .exe, and .hlp files in
the folders specified (\Windows and \Windows\Help.) No luck there
either. I then checked the five registry keys indicated in the next
section of the document and found them to be set exactly as specified.

I can't think what to do next rather then a complete reinstall of
WinXP plus all of my apps. I just did this about three months ago and
it was a nightmare.
 
Re: the Search problem: When I tried to install srchasst.inf it
could find msgr3en.dll on neither the XP CD nor the Service Pack 2 CD.

Re: the Help and Support problem: When I tried to reinstall Help and
Support (C:\Windows\inf\pchealth.inf) it could find dataspec.xml on
neither the XP CD nor the Service Pack 2 Cd. (I am set up to view all
folders and files.) I followed the instructions to expand
winhlp32.cn_, .ex_, and .hl_ files to .cnt, .exe, and .hlp files in
the folders specified (\Windows and \Windows\Help.) No luck there
either. I then checked the five registry keys indicated in the next
section of the document and found them to be set exactly as specified.

I can't think what to do next rather then a complete reinstall of
WinXP plus all of my apps. I just did this about three months ago and
it was a nightmare.
Click to expand...

I also had a problem with Help and Support not working. After trying
several things this is what finally worked for me. I got it from Ramesh
Srinivasan's site:

Copy these lines to a Notepad, and save the file as helpfix.bat

net stop helpsvc
cd /d %windir%\pchealth\helpctr
rd packagestore /s /q
rd installedskus /s /q
cd binaries
start /w helpsvc /svchost netsvcs /regserver /install
start /w helpsvc /register

Then double-click helpfix.bat file to run it.

Good luck,
Sharon
 
I see msgr3en.dll in
C:\WINDOWS\srchasst
and
C:\WINDOWS\system32\dllcache

I have two other msgr3en.dll files, but they are related to MS Works and MS
Word.

There should be a compressed version of msgr3en.dll on the XP CD.
MSGR3EN.DL_ in the \I386 folder. You should be able to expand MSGR3EN.DL_
to C:\WINDOWS\srchasst.

See if you have a c:\windows\i386 folder, if yes....
If prompted for location of msgr3en.dll point to c:\windows\i386

%windir% = C:\WINDOWS if Windows is installed on the C: drive. I have no
idea about your machine. Paste %windir% into Start | Run click OK and see
what opens.

Try this. It has worked for other folks.

1. Go to C:\Windows\srchasst or %windir%\srchasst and delete everything
that you can.
2. Start | Run | Paste this in the box and click OK...

regsvr32 /u %windir%\srchasst\srchui.dll

You will see a message like this if successful...
---------------------------
RegSvr32
---------------------------
DllUnregisterServer in C:\WINDOWS\srchasst\srchui.dll succeeded.
---------------------------
OK
---------------------------

3. Go to C:\Windows\Inf or %windir%\Inf right click srchasst.inf and
click install.
-----

See this for some help with dataspec.xml
http://xphelpandsupport.mvps.org/how_do_i_reinstall_the_windows.htm


--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In
 
Thanks Wesley. See my comments inserted below.

I see msgr3en.dll in
C:\WINDOWS\srchasst
and
C:\WINDOWS\system32\dllcache

I have two other msgr3en.dll files, but they are related to MS Works and MS
Word.

There should be a compressed version of msgr3en.dll on the XP CD.
MSGR3EN.DL_ in the \I386 folder. You should be able to expand MSGR3EN.DL_
to C:\WINDOWS\srchasst.

See if you have a c:\windows\i386 folder, if yes....
If prompted for location of msgr3en.dll point to c:\windows\i386
Click to expand...
***************************************************
I found the install files (the ones with the underscore as the third
character of the file extension) on the Win XP CD. I right-clicked
srchasst.inf and clicked Install. It failed to find 37 files. One by
one, I copied those files from the CD, expanded them, and restarted
the Install. After I finished, I tried to search from Windows
Explorer but it failed.
***************************************************
%windir% = C:\WINDOWS if Windows is installed on the C: drive. I have no
idea about your machine. Paste %windir% into Start | Run click OK and see
what opens.

Try this. It has worked for other folks.

1. Go to C:\Windows\srchasst or %windir%\srchasst and delete everything
that you can.
Click to expand...
***************************************************
I don't understand the above.
***************************************************
2. Start | Run | Paste this in the box and click OK...

regsvr32 /u %windir%\srchasst\srchui.dll

You will see a message like this if successful...
Click to expand...
***************************************************
The above returned a failure message (module could not be found)
***************************************************
3. Go to C:\Windows\Inf or %windir%\Inf right click srchasst.inf and
click install.
Click to expand...
***************************************************
I'll try this tomorrow.
***************************************************
 
Hi Wesley.

I just got back to this issue this afternoon. I had previously
printed "How Do I Re-Install The Windows Help and Support" and "How Do
I Create A SlipStream CD of Windows XP and Service Pack 2 (SP2)". I
accessed www.autopatecher.com and the site is under construction, with
no visible link to download AutoStreamer.

Mort
 
You can get it here..
http://www.neowin.net/forum/index.php?showtopic=223562
Click to expand...

Thanks Ricky. I downloaded it. Now to see if the procedure works.
Hi Wesley.

I just got back to this issue this afternoon. I had previously
printed "How Do I Re-Install The Windows Help and Support" and "How Do
I Create A SlipStream CD of Windows XP and Service Pack 2 (SP2)". I
accessed www.autopatecher.com and the site is under construction, with
no visible link to download AutoStreamer.

Mort
Click to expand...
Click to expand...
 
Please see my comments at the end of your message. Thanks.
Mort

I see msgr3en.dll in
C:\WINDOWS\srchasst
and
C:\WINDOWS\system32\dllcache

I have two other msgr3en.dll files, but they are related to MS Works and MS
Word.

There should be a compressed version of msgr3en.dll on the XP CD.
MSGR3EN.DL_ in the \I386 folder. You should be able to expand MSGR3EN.DL_
to C:\WINDOWS\srchasst.

See if you have a c:\windows\i386 folder, if yes....
If prompted for location of msgr3en.dll point to c:\windows\i386

%windir% = C:\WINDOWS if Windows is installed on the C: drive. I have no
idea about your machine. Paste %windir% into Start | Run click OK and see
what opens.

Try this. It has worked for other folks.

1. Go to C:\Windows\srchasst or %windir%\srchasst and delete everything
that you can.
2. Start | Run | Paste this in the box and click OK...

regsvr32 /u %windir%\srchasst\srchui.dll

You will see a message like this if successful...
Click to expand...

*******************************************************
The "How do I re-install the windows help and support" doc directed me
to the "How do I create a slipstream CD of Windows XP and service pack
2 (SP2)" doc. I completed thru step 14 but I did not see a Finish
button as needed for step 15. I clicked Next and received an error
message. At this stage nothing surprises me.
 
I tried again to follow the steps in the document "How do I create a
slipstream CD of windows XP and service pack 2". In step 2 I created
a folder called SP2. I completed steps 3 thru 11. Attempting step
12, I did not see an XPSP2 setup icon, so I typed the location of the
SPSP2 file (c:\sp2) into the service pack file dialog box. In step 14
I changed c:\$autostreamer$ to slipstream, a folder I created for that
purpose. Step 15 - I did not see a Finish button. I clicked Next and
got an error message. I cannot see what I did wrong. If anyone can
help, please respond here. Thanks.
 

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