Two Personal Folders showing in left panel

  • Thread starter Thread starter Jeff
  • Start date Start date
J

Jeff

For some unknown reason I have the default Personal Folder as well as a
second copy of the Personal Folder showing in my folders list panel. I can
not close the duplicate because that option is unavailable (presumably since
Outlook 2003 thinks this is the default)

I am running Windows XP and Outlook 2003. I have tried the repair inbox
tool as well as the detect and repair outlook options.

Help anyone?
 
Thanks.
How do I do that?


Russ Valentine said:
Create a new profile. Yours is corrupt.
--
Russ Valentine
[MVP-Outlook]
Jeff said:
For some unknown reason I have the default Personal Folder as well as a
second copy of the Personal Folder showing in my folders list panel. I can
not close the duplicate because that option is unavailable (presumably since
Outlook 2003 thinks this is the default)

I am running Windows XP and Outlook 2003. I have tried the repair inbox
tool as well as the detect and repair outlook options.

Help anyone?
Click to expand...
Click to expand...
 
The KB article you need is currently unavailable. The one for Outlook 2002
is the same, so follow those directions. Make sure you know the name and
location of your PST file and all your mail account information.
http://support.microsoft.com/support/kb/articles/q287/0/72.asp

--
Russ Valentine
[MVP-Outlook]
Jeff said:
Thanks.
How do I do that?


Russ Valentine said:
Create a new profile. Yours is corrupt.
--
Russ Valentine
[MVP-Outlook]
Jeff said:
For some unknown reason I have the default Personal Folder as well as a
second copy of the Personal Folder showing in my folders list panel.
Click to expand...
I
can
not close the duplicate because that option is unavailable (presumably since
Outlook 2003 thinks this is the default)

I am running Windows XP and Outlook 2003. I have tried the repair inbox
tool as well as the detect and repair outlook options.

Help anyone?
Click to expand...
Click to expand...
Click to expand...
 
It sounds like I have the same problem but it was self-
induced.

Our new workstations have Outlook 2003 installed. I
tried copying my old Outlook.pst file from my old PC,
which is in Outlook 97-2002 format, into the local
settings directory for Outlook. Outlook 2003 complained
but ran and I had an extra set of Personal Folders in my
Folders List pane.

Everything was duplicated and new e-mails appeared in
both sets of personal folders, new and old.

I ran the Microsoft inbox integrity check program,
scanpst.exe, and it fixed up the duplicate delivery.
However, the extra "Personal Folders" icon still appears
at the bottom of my Folders list pane. There is nothing
there, however-you just get a "folder set cannot be
opened" message. I'm still trying to figure out how to
delete it. It must be referenced in one of the control
files for Outlook 2003.

Anyone know where to get a list of control files and what
they contain?

Lonnie
 
Lonnie said:
I ran the Microsoft inbox integrity check program,
scanpst.exe, and it fixed up the duplicate delivery.
However, the extra "Personal Folders" icon still appears
at the bottom of my Folders list pane. There is nothing
there, however-you just get a "folder set cannot be
opened" message. I'm still trying to figure out how to
delete it. It must be referenced in one of the control
files for Outlook 2003.
Click to expand...

It's not in a "control file", but in the Registry. Search this group for
"ghost folders" to locate the Registry entries to modify.
--
Brian Tillman
Smiths Aerospace
3290 Patterson Ave. SE, MS 1B3
Grand Rapids, MI 49512-1991
Brian.Tillman is the name, smiths-aerospace.com is the domain.

I don't speak for Smiths, and Smiths doesn't speak for me.
 
Here it is. Or, if you're squeamish about editing the registry, just create
a new profile as posted earlier.
HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows
Messaging Subsystem\Profiles\Outlook

Within the Outlook folder, there are a bunch of folders with long
hexadecimal values for names -- those are the ones you need to look in to
see if you can find the ghost .PST names. If you delete one of the keys and
it points to your real .PST file instead of one of the ghosts, it's not the
end of the world -- your data won't be gone. The worst you would have to do
is recreate your Outlook profile.
 
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