trying to do office updates thru office.microsoft.com

  • Thread starter Thread starter *ProteanThread*
  • Start date Start date
theres free help from microsoft
certified technicians specific
for update issues.

look for the link somewhere
on those updates pages and
open up a ticket...
 
Can you access this site (with either IE or Firefox or some other alternate
web browser)?

http://update.microsoft.com/microsoftupdate/v6/about.aspx?ln=en

--
Gary Tsang
http://www.gtsang.com

Microsoft MVP - Windows Media Center
http://www.microsoft.com/mvp


*ProteanThread* said:
still nothing and why it only affects microsoft updates i don't know;
how can i either reinstall IE7 and or reinstall the activeX for the
updates websites?


S.Sengupta said:
See if it helps:-

Why can't I download updates?
http://www.kellys-korner-xp.com/top10faqs.htm

regards,
S.Sengupta[MS-MVP]

*ProteanThread* said:
but microsofts website is telling me that i am using IE for mac and
updates are unavailable.

hangs when i go to http://update.microsoft.com
Click to expand...
Click to expand...
Click to expand...
 
nope. when i try to access the upates via office.microsoft.com it says
that i am using a macintosh. (i just bought my machine last month,
its an hp7570)


Gary said:
Can you access this site (with either IE or Firefox or some other alternate
web browser)?

http://update.microsoft.com/microsoftupdate/v6/about.aspx?ln=en

--
Gary Tsang
http://www.gtsang.com

Microsoft MVP - Windows Media Center
http://www.microsoft.com/mvp


*ProteanThread* said:
still nothing and why it only affects microsoft updates i don't know;
how can i either reinstall IE7 and or reinstall the activeX for the
updates websites?


S.Sengupta said:
See if it helps:-

Why can't I download updates?
http://www.kellys-korner-xp.com/top10faqs.htm

regards,
S.Sengupta[MS-MVP]

*ProteanThread* wrote:
but microsofts website is telling me that i am using IE for mac and
updates are unavailable.

hangs when i go to http://update.microsoft.com
Click to expand...
Click to expand...
Click to expand...
 
*ProteanThread* said:
i can't even get to that page. weird that only microsoft pages won't
open.
Click to expand...

I'd bet some malware crept in.
Help with malware
All MS-MVP Sites.
http://aumha.org/a/parasite.htm
(http://aumha.org/a/quickfix.htm)
http://www.elephantboycomputers.com/page2.html#Removing_Malware
(http://mvps.org/winhelp2002/unwanted.htm)
(http://inetexplorer.mvps.org/darnit.html)
(http://www.mvps.org/sramesh2k/Malware_Defence.htm)

Unexplained computer behavior may be caused by deceptive software.
http://support.microsoft.com/kb/827315

So How Did I Get Infected Anyway?
For quite a few people it's by installing Messenger Plus, whose ads for
malware don't identify the malware as such and try to convince you that you
owe it to the author. See also:
http://www.wilderssecurity.com/showthread.php?t=27971
Don't ever do a "default" install of anything. Always choose Custom and see
what else is being carried along. Don't install any extras you're not sure
of.
 
ran spybot, adaware, and even microsoft anti spy (as well as spysweeper
and norton which came pre-installed) - all came up clean; even disabled
spysweeper and norton prior to attempting to go to updates.

a MCE bug ?
 
If you goto http://web-sniffer.net/ and type in
http://update.microsoft.com/microsoftupdate/v6/about.aspx?ln=en
What does it say under User Agent?

Hopefully it doesn't say you are a Mac...

--
Gary Tsang
http://www.gtsang.com

Microsoft MVP - Windows Media Center
http://www.microsoft.com/mvp


*ProteanThread* said:
nope. when i try to access the upates via office.microsoft.com it says
that i am using a macintosh. (i just bought my machine last month,
its an hp7570)


Gary said:
Can you access this site (with either IE or Firefox or some other
alternate
web browser)?

http://update.microsoft.com/microsoftupdate/v6/about.aspx?ln=en

--
Gary Tsang
http://www.gtsang.com

Microsoft MVP - Windows Media Center
http://www.microsoft.com/mvp


*ProteanThread* said:
still nothing and why it only affects microsoft updates i don't know;
how can i either reinstall IE7 and or reinstall the activeX for the
updates websites?


S.Sengupta wrote:
See if it helps:-

Why can't I download updates?
http://www.kellys-korner-xp.com/top10faqs.htm

regards,
S.Sengupta[MS-MVP]

*ProteanThread* wrote:
but microsofts website is telling me that i am using IE for mac and
updates are unavailable.

hangs when i go to http://update.microsoft.com
Click to expand...
Click to expand...
Click to expand...
 
Highly doubtful that this is a Media Center specific issue...

--
Jason Tsang - Microsoft MVP

Read my blog for the latest in Media Center topics
(and other topics that interest me)
http://jtsang.blogspot.com

More information by me
http://jtsang.mvps.org
http://www.classicsunveiled.com

Find out about the MS MVP Program -
http://mvp.support.microsoft.com/default.aspx



*ProteanThread* said:
ran spybot, adaware, and even microsoft anti spy (as well as spysweeper
and norton which came pre-installed) - all came up clean; even disabled
spysweeper and norton prior to attempting to go to updates.

a MCE bug ?
Click to expand...
 
I guess you didn't read through any of the sites I gave you.

run HijackThis; http://aumha.org/downloads/hijackthis.zip
HijackThis - Tutorial & FAQ;
http://www.bleepingcomputer.com/forums/index.php?showtutorial=42

Register here: http://aumha.net/profile.php?mode=register
Once you have received your registration confirmation, post your HJT
log here: *(for expert analysis)*
http://aumha.net/viewforum.php?f=30

Please see http://aumha.net/viewtopic.php?t=4075 and
http://aumha.org/a/quickfix.htm before posting to the forum.

HijackThis tutorial:
http://aumha.org/a/hjttutor.htm
 
why ? no one else has suggested it?

I guess you didn't read through any of the sites I gave you.

run HijackThis; http://aumha.org/downloads/hijackthis.zip
HijackThis - Tutorial & FAQ;
http://www.bleepingcomputer.com/forums/index.php?showtutorial=42

Register here: http://aumha.net/profile.php?mode=register
Once you have received your registration confirmation, post your HJT
log here: *(for expert analysis)*
http://aumha.net/viewforum.php?f=30

Please see http://aumha.net/viewtopic.php?t=4075 and
http://aumha.org/a/quickfix.htm before posting to the forum.

HijackThis tutorial:
http://aumha.org/a/hjttutor.htm
Click to expand...
 
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