Troubleshooting Delete

[Guest]

Roady - I thought originally I had said I was trying to delete an old message from Outbox in Outlook. It will not delete and says that "mapi spooler" whatever and has originally begun transmitting. I have tried to put Outlook in offline work mode, it will still not delete. I have tried to move the message to another folder, but it will not move. Outlook would go back online by itself. So, then, I tried disconnecting the cable for the internet, restarted, and tried to delete again. No go. I browsed other discussions and saw that you had recommended using a shift delete. This also did not work, the message being that it was either already deleted, or moved or unavailable. So now I am stuck. What else can I do? Help. and thanks for your tips so far.

 

[Greg Mansius [MSFT]]

Terry,

One thing you could try is to set up a new .pst file for your Outlook
profile (or create a new profile with a new .pst). Then, you can import all
of your data from the old .pst into your new .pst (except for the Outbox).
Please let me know if you have any questions about how this is done.

Hope this helps.

--
Greg Mansius [MSFT]

This posting is provided "AS IS" with no warranties, and confers no rights

Roady - I thought originally I had said I was trying to delete an old

message from Outbox in Outlook. It will not delete and says that "mapi
spooler" whatever and has originally begun transmitting. I have tried to
put Outlook in offline work mode, it will still not delete. I have tried to
move the message to another folder, but it will not move. Outlook would go
back online by itself. So, then, I tried disconnecting the cable for the
internet, restarted, and tried to delete again. No go. I browsed other
discussions and saw that you had recommended using a shift delete. This
also did not work, the message being that it was either already deleted, or
moved or unavailable. So now I am stuck. What else can I do? Help. and
thanks for your tips so far.