Trend Sysclean crashes

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In trying to solve Win32 and slow running speed problems I tried to follow
Dave Lipman's advice on running Stinger, Adaware and Trend sysclean(with
pattern). Every time I try to run trend Sysclean my system freezes. Any
suggestions?
 
Anne said:
In trying to solve Win32 and slow running speed problems I tried to
follow Dave Lipman's advice on running Stinger, Adaware and Trend
sysclean(with pattern). Every time I try to run trend Sysclean my
system freezes. Any suggestions?
Click to expand...

Are you running Sysclean (and the other programs) in Safe Mode? This is
key. If you are, then try downloading Sysclean again - from a
known-clean computer - and burning it to cd-r.

Malke
 
| In trying to solve Win32 and slow running speed problems I tried to follow
| Dave Lipman's advice on running Stinger, Adaware and Trend sysclean(with
| pattern). Every time I try to run trend Sysclean my system freezes. Any
| suggestions?

In addition to what Malke stated...

Dump the contents of the IE Temporary Internet Folder cache (TIF)

start --> settings --> control panel --> internet options --> delete files

Open a Command Prompt.

In the Command Prompt type the following...

CHKDSK C: /F

If it replies..
"Chkdsk cannot run because the volume is in use by another process.
Would you like to schedule this volume to be checked the next time the system restarts?
(Y/N)"

Choose - Y

type; EXIT

Reboot the PC.

A full Check Disk will want to be performed, allow it.

When it reboots, perform a defragmentation of the hard disk.

You can get to the Defragmenting program easily by executing; dfrg.msc

Start --> run ->
type; dfrg.msc
 
I followed advice of both Malke and Dave. On Dave's steps 1-9 (as per reply
to worried on 26/2005), during step 6 on final full scan in normal mode Trend
Sysclean crashed again. On reboot I got 'system has recovered from serious
error' message listing C drive files ending in:
- mini030505-01.dmp
- sysdata.xml
as the problems. Then Microsoft Online crash Analysis said unknown error was
caused by Virtual CD and file vcdmpdrv.sys. Is this part of Windows XP? A
file search couldn't find vcdmpdrv.sys!
My system is running very slowly, takes ages to boot up and crashes
regularly especially when when I run AOL downloads and AVG antivirus.
What can I try now?
 
Anne said:
I followed advice of both Malke and Dave. On Dave's steps 1-9 (as per
reply to worried on 26/2005), during step 6 on final full scan in
normal mode Trend Sysclean crashed again. On reboot I got 'system has
recovered from serious error' message listing C drive files ending in:
- mini030505-01.dmp
- sysdata.xml
as the problems. Then Microsoft Online crash Analysis said unknown
error was caused by Virtual CD and file vcdmpdrv.sys. Is this part of
Windows XP? A file search couldn't find vcdmpdrv.sys!
My system is running very slowly, takes ages to boot up and crashes
regularly especially when when I run AOL downloads and AVG antivirus.
What can I try now?
Click to expand...

What we should do is go back to what originally caused the slowdown. You
never mentioned it, but I'm going to guess that you installed Service
Pack 2 and perhaps your machine was a) not completely malware-free; b)
had some sort of virtual drive software on it like VirtualCD or Alcohol
which are known problems with SP2 and must be uninstalled before
applying the Service Pack.

If my guess is correct, then what you need to do is remove Service Pack
2 and get your computer back in shape. You may or may not be able to do
this yourself depending on your skill level. I'm not saying this to be
hurtful; I'm just being practical. The wiser course of action might be
to take the machine to a good local professional (not a BestBuy or
CompUSA type of store) for fixing.

Please post back with more details about the source of the original
problem (for instance, SP2 installation if I was right) if you want
more help.

Malke
 
I can't remember when I downloaded SP2 but I do know that I wasn't running
spyware or malware software. I had Norton Internet Security 2003.
There is a whole history of problems since July 2004 following a healthcheck
at PCWorld when they changed a number of settings. Having corrected those I
then upgraded to Norton Internet Security 2004. This seemed to be OK until I
then upgraded AOL 8 to AOL9. Then I got 'virtualmemory too low' messages and
nothing ran properly. Tried lots of things but to cut a long story short I
ended up running AOL8 and free versions of AVG and Zone Alarm. System has ben
slow and getting worse ever since.
Does this sound like I need to do a complete reinstall of Windows XP and all
software or try first to uninstall and reinstall SP2?
 
Anne said:
I can't remember when I downloaded SP2 but I do know that I wasn't
running spyware or malware software. I had Norton Internet Security
2003. There is a whole history of problems since July 2004 following a
healthcheck at PCWorld when they changed a number of settings. Having
corrected those I then upgraded to Norton Internet Security 2004. This
seemed to be OK until I then upgraded AOL 8 to AOL9. Then I got
'virtualmemory too low' messages and nothing ran properly. Tried lots
of things but to cut a long story short I ended up running AOL8 and
free versions of AVG and Zone Alarm. System has ben slow and getting
worse ever since. Does this sound like I need to do a complete
reinstall of Windows XP and all software or try first to uninstall and
reinstall SP2?
Click to expand...
It sounds like you possibly have non-viral malware on the computer, but
it is impossible to tell long distance from here. I don't know who
PCWorld is, but if they are a local big computer store like CompUSA or
BestBuy, I would take the machine to someone else. I highly suggest you
take the machine to a good local professional. Ask friends or
colleagues for a name. I'm very hesitant to say "yes,
uninstall/reinstall SP2" or "reinstall Windows" based on the
information provided in your post. I really do think that someone
competent is going to give you a much better answer if they can see the
machine in Real Life(tm).

Malke
 
Malke wrote:
| Anne wrote:
|
|| I can't remember when I downloaded SP2 but I do know that I wasn't
|| running spyware or malware software. I had Norton Internet Security
|| 2003. There is a whole history of problems since July 2004 following
|| a healthcheck at PCWorld when they changed a number of settings.
|| Having corrected those I then upgraded to Norton Internet Security
|| 2004. This seemed to be OK until I then upgraded AOL 8 to AOL9. Then
|| I got 'virtualmemory too low' messages and nothing ran properly.
|| Tried lots of things but to cut a long story short I ended up
|| running AOL8 and free versions of AVG and Zone Alarm. System has ben
|| slow and getting worse ever since. Does this sound like I need to do
|| a complete reinstall of Windows XP and all software or try first to
|| uninstall and reinstall SP2?
||
||
| It sounds like you possibly have non-viral malware on the computer,
| but it is impossible to tell long distance from here. I don't know who
| PCWorld is, but if they are a local big computer store like CompUSA or
| BestBuy, I would take the machine to someone else. I highly suggest
| you take the machine to a good local professional. Ask friends or
| colleagues for a name. I'm very hesitant to say "yes,
| uninstall/reinstall SP2" or "reinstall Windows" based on the
| information provided in your post. I really do think that someone
| competent is going to give you a much better answer if they can see
| the machine in Real Life(tm).
|
| Malke

In my part of the country most good repair shops will not touch a
computer
with AOL, Norton and a few others. They both take over a computer.
Not all have this policy but the ones that have decent repair rates do.
 
BBUNNY wrote:

In my part of the country most good repair shops will not touch a
computer
with AOL, Norton and a few others. They both take over a computer.
Not all have this policy but the ones that have decent repair rates
do.
Click to expand...

If I or others in my field in this part of the country had that policy
we would have to accept no work. Although I have seen AOL use go down
dramatically, it is still very popular here and since NAV comes
preinstalled (as a trial, of course) on many big box OEM computers,
lots of people still use it. I don't disagree with your assessment of
the general rottenness of these programs, of course.

Malke
 
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