Three weird things with Dell Dimension Desktop

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1. I sent an email with a word doc attached to someone. Later I wanted to
look at what I sent so I went to the sent folder. When I downloaded the
attachment I only got the option to save, not to open-but it didn't save
either when I tried it. There was no way to open and look at what I sent. I
went to work the next day and went to the exact same sent folder and
downloaded the exact same attachment in the exact same sent email and I got
the option to open just like I should have. So my work PC is fine but this
new one at home has gremlins.

2. The same Dell at home has the switch user option. The shortcuts on the
desktop to take me to places on the internet work just fine (a couple of
websites I use daily so I put them there for fast access). My husband's
shortcuts appear on his desktop but will not work-not one of them-it just
hangs up the PC and we have to do Control-Alt-Delete just to free it up.

3. When I emailed my husband some pictures he got an error saying it was a
bad handle and would not let him open them. I emailed them to myself and on
the same PC with the switch user thing on it-I could open and view just fine.

This is a new PC and I am so upset. My Dell at work never does any of this
crazy stuff. If anyone can help with any of these three things I would be
grateful-maybe they are related somehow. Thanks.
 
"Know a lot but not enough" <Know a lot but not
(e-mail address removed)> wrote in message
1. I sent an email with a word doc attached to someone. Later I wanted
to
look at what I sent so I went to the sent folder. When I downloaded the
attachment I only got the option to save, not to open-but it didn't save
either when I tried it. There was no way to open and look at what I sent.
I
went to work the next day and went to the exact same sent folder and
downloaded the exact same attachment in the exact same sent email and I
got
the option to open just like I should have. So my work PC is fine but
this
new one at home has gremlins.

2. The same Dell at home has the switch user option. The shortcuts on the
desktop to take me to places on the internet work just fine (a couple of
websites I use daily so I put them there for fast access). My husband's
shortcuts appear on his desktop but will not work-not one of them-it just
hangs up the PC and we have to do Control-Alt-Delete just to free it up.

3. When I emailed my husband some pictures he got an error saying it was
a
bad handle and would not let him open them. I emailed them to myself and
on
the same PC with the switch user thing on it-I could open and view just
fine.

This is a new PC and I am so upset. My Dell at work never does any of
this
crazy stuff. If anyone can help with any of these three things I would be
grateful-maybe they are related somehow. Thanks.
Click to expand...

What email program do you use?
How do you connect to the Internet?

--
Frank Saunders, MS-MVP OE/WM
Reply in newsgroup
http://www.fjsmjs.com
"They who would give up an essential liberty for temporary security, deserve
neither liberty or security"
 
I connect to the internet through DSL using Internet Explorer. I use Yahoo
for email because it is so easy to access and use from anywhere and it is so
simple. I have NEVER had any problem with Yahoo in any way-I've used it for
years. The PC I had before this one at the same home with the same Yahoo
account always worked perfectly.

Maybe I should also say that shortly after getting this new PC I kept
getting a big popup that I had to update some some Sonic Encoder program but
I had to insert a disk to do so. Dell sent me no disk and this Sonic Encoder
came on the PC. I tried to uninstall it and it said you had to have a disk
to do that also. I went to a Dell FAQ site and it led me to a site with a
tool to uninstall it. This is why I thought it probably wasn't
needed-because it was the number one question on the Dell site and they said
uninstall by clicking on the link. Something had to be done-update or
uninstall because it came up in the middle of the desktop and clicking "x"
would not close it-you couldn't get rid of it at all so you couldn't do
anything else on the PC. The site said it was some kind of corruption in the
software. Do you know what Sonic is for and if it is necessary?

One other thing...when clicking on a website (nfl.com) my PC at home shuts
down but at work there is no problem-also no problem on my daughter's PC at
home with this website.

If you can help me fix ANY one of these problems I will be so grateful. We
have not taken any settings off of default since we got it. We have had
anti-virus on it at all times and all scans are clean. THANK YOU for trying
to help me.
 
What Windows XP? What patch and upgrades? what Security software?
How does system compare to work system ... exact same internet connection,
software, hardware?

"Know a lot but not enough" <Know a lot but not
(e-mail address removed)> wrote in message
news:[email protected]...
 
I just ordered the Dell a few months ago but haven't had a chance to use it
much until now so it is very unused. It came with Windows XP Version 2002,
Service Pack 2. I have the automatic update on at all times scheduled to look
for and intall updates daily so it should have them all. I haven't done any
patches-how do you know when you need those and where to get them from? The
PC at work is almost identical...Dell with same XP and S. Pack, same DSL
company and also uses Internet Explorer. It runs like a charm-never a
problem. Do brand new PCs "COME" with problems like this? It really spoils
the thrill of getting a new one. We have had others that we wore out in the
house and they didn't have problems-just got outdated. It must be some
settings or something. It is a wireless connection that always has very good
strength. I have a wirless router in another room. Thank you for any help
to fix any of this. Even fixing one or two of the items will be a step in
the right direction.
 
Know said:
I connect to the internet through DSL using Internet Explorer. I use Yahoo
for email because it is so easy to access and use from anywhere and it is so
simple. I have NEVER had any problem with Yahoo in any way-I've used itfor
years. The PC I had before this one at the same home with the same Yahoo
account always worked perfectly.

Do you know what Sonic is for and if it is necessary?
Click to expand...

It's the CD burner software provided by Dell. It's free, but you could
get other software, or just let Sonic update its Encoder program..
One other thing...when clicking on a website (nfl.com) my PC at home shuts
down but at work there is no problem-also no problem on my daughter's PC at
home with this website.
Click to expand...

There's a Real Player window in the upper right corner of that page. If
you don't have RP, that might cause the crash..

Any damaged document can cause your browser to crash. To set up your
browser and clear cache:
http://support.microsoft.com/support/kb/articles/Q223/8/00.ASP

To clear Temporary Internet Files open My Computer, right-click C:
drive, click Properties, Disk Cleanup.

Invalid Page Fault in Module Kernel32.dll
http://support.microsoft.com/support/kb/articles/q190/4/55.asp
If you can help me fix ANY one of these problems I will be so grateful.We
have not taken any settings off of default since we got it. We have had
anti-virus on it at all times and all scans are clean. THANK YOU for trying
to help me.
Click to expand...


--
Joe =o)
___
\o `
&
/ \
°

Add clvck to the subject line and correct my address from "invalid" to
"com" if you want to email me.
 
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