Thinking of reinstalling Windows...

  • Thread starter Thread starter ntuser
  • Start date Start date
N

ntuser

Will reinstalling windows over an old installation wipe away my hardware
drivers? Or does that only happen if I reformat the hard drive.
 
Hi

If you perform a 'Repair' install all your files, settings and programs will
remain intact. You'll lose everything if you reformat.

--


Will Denny
MS-MVP Windows Shell/User
Please reply to the News Groups
 
The problem I have is to do with the registry. Wouldn't that kind of problem
only be remedied with a reinstall? Or if there's no option to do that, then
a reformat?
 
there are many options before that reinstalling is only the last option can
u post in detail ur problem ?
 
Hi

A 'Repair' install will clear it.

--


Will Denny
MS-MVP Windows Shell/User
Please reply to the News Groups
 
A repair install will preserve your drivers, settings, programs and personal
files but will not do anything about getting rid of virus's, spyware,
adware, rootkits etc. You need a clean format/install to rid your system of
these nasty buggers.

--
Regards,

Richard Urban
Microsoft MVP Windows Shell/User

Quote from George Ankner:
If you knew as much as you think you know,
You would realize that you don't know what you thought you knew!
 
All I need is a clean registry that will not have my current file
association problems. Thats what i'm hoping a reinstall will achieve.
 
On Mon, 8 May 2006 01:33:29 +1000, "ntuser"
All I need is a clean registry that will not have my current file
association problems. Thats what i'm hoping a reinstall will achieve.

"Just" re-installing Windows is not a substitute for troubleshooting -
or at best, it's a very poor substitute. Reasons:
- you still haven't a clue about the problems you are trying to fix
- the process affects far more than your problems
- you may well develop new problems

If you can't tshoot the problems you already have, do you want to have
to chase new problems you don't have yet?

A better idea is to post some detail on what is wrong, so we can try
to help you with that instead.


-------------------- ----- ---- --- -- - - - -
Tip Of The Day:
To disable the 'Tip of the Day' feature...
 
Your going to regret asking this:
A better idea is to post some detail on what is wrong, so we can try
to help you with that instead.

...but you asked for it. So here goes *ahem*:

First, a little background: I've had my PC for a couple of years now and
i've made several user accounts in that time. Everything has always worked
(with the exception of my disc drives causing system freezes due to Nero
software; but for some reason that problem went away of its own accord
so..*shrug*). Those accounts created have always been fully functional
whether they were limited or administrator accounts. However...

The present day: Lately, I deleted those previous accounts except 1 and
created a new limited user account (for my PC inept family). After logging
in and importing the files from the deleted accounts I noticed that the
picture files (.jpg, .gif etc) were now represented by that icon for file
extensions that windows don't recognize (in windows explorer). I then tried
to double click and open them; I received the file type association dialogue
box asking me to associate a program for these fielt types (in this case;
..jpg). So I selected the Windows picture and fax viewer and ticked the
"always open with..." box and hit "OK". The files then opened up with the
program - no problem. Here's where things get complicated:

You would think that after going through this process that from then on all
..jpg files would be represented by that picture icon in windows explorer and
be refered to as a "JPEG image" and when opened; would automatically open
with the Windows picture and fax viewer wouldn't you? No such luck. Instead,
the files were still represented by the icon associated for files Windows
didn't recognize. My initial reaction was puzzlement but I then thought I
could remedie this simply by going to My Computer>Tools>Folder Options>File
types and finding the .jpg extension and associating permenantly. Once again
I was thwarted. There was no .jpg extension listed! So I created it and set
it to open with the Windows Picture and Fax viewer. However I noticed 2
things:

1. After creating the entry and the dektop refreshing - no changes were made
and the file type still wasn't recognized
2. After I closed the file association window and re-opened it; it was as if
I had never created the .jpg extension. Once again the .jpg extension was
missing.

I was confused. I then proceeded to re-create the .jpg extension and
assoicated program to open with. Only this time; before closing the window I
clicked the "Advanced button" of the file type window (the one that opens
with a window for "Edit File type"). Nothing happened it was as if the
button wasn't there. Clicking on it yielded no response. And of course,
after closing the window and re-opening it resulted in no .jpg file type
listed.

Once again I was confused. I created a test file type called "AAA" and
associated a program with it. This time, clicking the "Advanced" button
resulted in the "Edit File Type" window comming up as normal. Also, after
closing the file type window and re-opening it resulted in the "AAA" file
type still being listed and associated with my chosen program. I.e.
everything worked appropriately for the "AAA" file type I created. But no
matter how many times I did it, I encountered the same cyclical problem
described above for the .jpg/.gif etc file type.

Therefore whenever I double-clicked a .jpg/.gif file I would recieve the
window asking me to associate the file type with a program (the cycle
continued).

Despite all this; I was about to encounter something even stranger. In an
effort to fix this I deleted the account and created a new administrator
account and logged in. This time whenever I double clicked a .jpg/.gif etc
file type; it would open with...you guessed it - the Windows picure and Fax
viewer! I thought things were finally working. However I noticed several
things:

In windows explorer; the files were still relegated the unkown file type
icon. Despite the fact that they would open with the appropriate program -
Windows couldn't associate the .jpg/.gif etc as a "JPEG image/GIF image"
etc.

I then went to take a look at the My Computer>Tools>Folder Options>File
types window and sure enough; the .jpg/.gif file types weren't there! And of
course, I encountered the same cyclical problem as before.

Possible causes:
The only things I had done recently before creating these new accounts and
encountering this exasperating problem were the uninstallation of Microsoft
Office 2003, Counterspy (anti-spyware software that suspicioulsy enough
looks to have the identical features of Windows defender (don't ask me which
came first because I don't know)) and the testing of various registry
'cleaner' programs. One other event did occur however;

Despite Noron Internet security 2005 catching the "reger.exe" virus and
deleting; I was infested with mutliple pieces of incrediablly annoying
spyware (alexa etc etc). This all happened at once. It was if I was hit by a
spyware bomb. After evading spyware from the internet for years due to my
ant-spyware apps and Norton; it was finally "my turn". At the time of
infection I had un-installed counterpsy and had Lavasoft Ad-aware and Spybot
1.4 installed. I ran these and despite multiple detections and subsequent
deletions of the invading files. The files were always returned and were
re-detected seconds later. I.e. scan>detect>delete>scan again>detects same
files>delete>cycle repeats.

I was at a loss. Norton couldn't help either because as we know; spyware
arn't seen as viruses (mostly) and thus wern't picked up by the norton
anti-vrus scans. The only way I was able to remove the infections was
through a combination of Counterspy (which I re-installed) and the multiple
registry cleaning software I had downloaded (all registry cleaners on the
market pickup different things so I thought I'd cover my bases using
multiple apps - in the end I came to only user RegSeeker 1.45). My only
guess from this is that my registry was critically destabalised by these
events.

One more thing- I noticed a bug in Counterpsy that occurs for limited user
accounts. If you have Counteroy 1.5 installed and attempt to login into a
limited user account - the startup processes fail to load and you recieve an
error message (some generic thing i forget exactly the text). Shortly after
the user account crashes to login screen. However, this error is avoided if
you logon as an administrator. My guess is that the developers of Counterspy
rushed the production of the 1.5 version in an attempt to beat Windows
defender to the market. Just my 2 cents.

I'ts unlikely that these events are the source of my file association
problem but I thought i'd mention it.

Additional remedie steps taken:
1. sfc /scannow off the xp disc
2. The attempted application of downloadable stable registry entries as
suggested by this newsgroup. However I now encountered a new type of error
when attempting to merge these stable reg entries into my registry. I would
receive a "Cannot import "file": Error accessing the registry". However - as
a test - I was able to merge these reg keys into my last remaining old user
account "Registry entries merged successfully". This led me to believe that
the error may be due to a corrupted ntuser.dat file and thus a corrupted
Default user profile that all new user accounts copy off from. One thing
didn't make sense however;

The hkey_classes_root reg hive had different registry entries for the .jpg
file type between the new user accounts and the old working account. I've
since learned that the hkey_classes_root reg hive is actually assembled as
thus:
/quote
The HKCR hive itself does not really exist, it's a combination of
HKLM\SOFTWARE\Classes (default settings) and HKCU\Software\Classes
(user settings) while HKCU\Software\Classes is dominant if the values
of identical settings differ. Therefore, HKEY_CLASSES_ROOT is both
system *and* user related.
/quote

This made things much more complicated for me as I now nolonger could
simpley merge good registry entries from the old working account to the
hkey_classes_root reg hive in the new account and hope to remedie the
problem. Not that I could anyway seeing as I still would receive the "Cannot
import "file": Error accessing the registry" error.

The only other things I have noticed is that this problem also effects the
default administrator only accessable through safe mode.

So there you have it; the scanario in full. Hopefully you have better luck
in ascertaining the source of the problem then I did. My suspicion is that
i'll have to do a full reformat and re-install of the OS *sigh*. Does anyone
know a good driver backup program? >.<
 
WinDriversBackup Personal Edition (Jermar Software Corp - freeware)

Download here:
http://freeware4u.com/modules/mydownloads/singlefile.php?lid=172


--
Hope this helps,
Newt


| Your going to regret asking this:
| > A better idea is to post some detail on what is wrong, so we can try
| > to help you with that instead.
|
| ..but you asked for it. So here goes *ahem*:
|
| First, a little background: I've had my PC for a couple of years now and
| i've made several user accounts in that time. Everything has always worked
| (with the exception of my disc drives causing system freezes due to Nero
| software; but for some reason that problem went away of its own accord
| so..*shrug*). Those accounts created have always been fully functional
| whether they were limited or administrator accounts. However...
|
| The present day: Lately, I deleted those previous accounts except 1 and
| created a new limited user account (for my PC inept family). After logging
| in and importing the files from the deleted accounts I noticed that the
| picture files (.jpg, .gif etc) were now represented by that icon for file
| extensions that windows don't recognize (in windows explorer). I then tried
| to double click and open them; I received the file type association dialogue
| box asking me to associate a program for these fielt types (in this case;
| .jpg). So I selected the Windows picture and fax viewer and ticked the
| "always open with..." box and hit "OK". The files then opened up with the
| program - no problem. Here's where things get complicated:
|
| You would think that after going through this process that from then on all
| .jpg files would be represented by that picture icon in windows explorer and
| be refered to as a "JPEG image" and when opened; would automatically open
| with the Windows picture and fax viewer wouldn't you? No such luck. Instead,
| the files were still represented by the icon associated for files Windows
| didn't recognize. My initial reaction was puzzlement but I then thought I
| could remedie this simply by going to My Computer>Tools>Folder Options>File
| types and finding the .jpg extension and associating permenantly. Once again
| I was thwarted. There was no .jpg extension listed! So I created it and set
| it to open with the Windows Picture and Fax viewer. However I noticed 2
| things:
|
| 1. After creating the entry and the dektop refreshing - no changes were made
| and the file type still wasn't recognized
| 2. After I closed the file association window and re-opened it; it was as if
| I had never created the .jpg extension. Once again the .jpg extension was
| missing.
|
| I was confused. I then proceeded to re-create the .jpg extension and
| assoicated program to open with. Only this time; before closing the window I
| clicked the "Advanced button" of the file type window (the one that opens
| with a window for "Edit File type"). Nothing happened it was as if the
| button wasn't there. Clicking on it yielded no response. And of course,
| after closing the window and re-opening it resulted in no .jpg file type
| listed.
|
| Once again I was confused. I created a test file type called "AAA" and
| associated a program with it. This time, clicking the "Advanced" button
| resulted in the "Edit File Type" window comming up as normal. Also, after
| closing the file type window and re-opening it resulted in the "AAA" file
| type still being listed and associated with my chosen program. I.e.
| everything worked appropriately for the "AAA" file type I created. But no
| matter how many times I did it, I encountered the same cyclical problem
| described above for the .jpg/.gif etc file type.
|
| Therefore whenever I double-clicked a .jpg/.gif file I would recieve the
| window asking me to associate the file type with a program (the cycle
| continued).
|
| Despite all this; I was about to encounter something even stranger. In an
| effort to fix this I deleted the account and created a new administrator
| account and logged in. This time whenever I double clicked a .jpg/.gif etc
| file type; it would open with...you guessed it - the Windows picure and Fax
| viewer! I thought things were finally working. However I noticed several
| things:
|
| In windows explorer; the files were still relegated the unkown file type
| icon. Despite the fact that they would open with the appropriate program -
| Windows couldn't associate the .jpg/.gif etc as a "JPEG image/GIF image"
| etc.
|
| I then went to take a look at the My Computer>Tools>Folder Options>File
| types window and sure enough; the .jpg/.gif file types weren't there! And of
| course, I encountered the same cyclical problem as before.
|
| Possible causes:
| The only things I had done recently before creating these new accounts and
| encountering this exasperating problem were the uninstallation of Microsoft
| Office 2003, Counterspy (anti-spyware software that suspicioulsy enough
| looks to have the identical features of Windows defender (don't ask me which
| came first because I don't know)) and the testing of various registry
| 'cleaner' programs. One other event did occur however;
|
| Despite Noron Internet security 2005 catching the "reger.exe" virus and
| deleting; I was infested with mutliple pieces of incrediablly annoying
| spyware (alexa etc etc). This all happened at once. It was if I was hit by a
| spyware bomb. After evading spyware from the internet for years due to my
| ant-spyware apps and Norton; it was finally "my turn". At the time of
| infection I had un-installed counterpsy and had Lavasoft Ad-aware and Spybot
| 1.4 installed. I ran these and despite multiple detections and subsequent
| deletions of the invading files. The files were always returned and were
| re-detected seconds later. I.e. scan>detect>delete>scan again>detects same
| files>delete>cycle repeats.
|
| I was at a loss. Norton couldn't help either because as we know; spyware
| arn't seen as viruses (mostly) and thus wern't picked up by the norton
| anti-vrus scans. The only way I was able to remove the infections was
| through a combination of Counterspy (which I re-installed) and the multiple
| registry cleaning software I had downloaded (all registry cleaners on the
| market pickup different things so I thought I'd cover my bases using
| multiple apps - in the end I came to only user RegSeeker 1.45). My only
| guess from this is that my registry was critically destabalised by these
| events.
|
| One more thing- I noticed a bug in Counterpsy that occurs for limited user
| accounts. If you have Counteroy 1.5 installed and attempt to login into a
| limited user account - the startup processes fail to load and you recieve an
| error message (some generic thing i forget exactly the text). Shortly after
| the user account crashes to login screen. However, this error is avoided if
| you logon as an administrator. My guess is that the developers of Counterspy
| rushed the production of the 1.5 version in an attempt to beat Windows
| defender to the market. Just my 2 cents.
|
| I'ts unlikely that these events are the source of my file association
| problem but I thought i'd mention it.
|
| Additional remedie steps taken:
| 1. sfc /scannow off the xp disc
| 2. The attempted application of downloadable stable registry entries as
| suggested by this newsgroup. However I now encountered a new type of error
| when attempting to merge these stable reg entries into my registry. I would
| receive a "Cannot import "file": Error accessing the registry". However - as
| a test - I was able to merge these reg keys into my last remaining old user
| account "Registry entries merged successfully". This led me to believe that
| the error may be due to a corrupted ntuser.dat file and thus a corrupted
| Default user profile that all new user accounts copy off from. One thing
| didn't make sense however;
|
| The hkey_classes_root reg hive had different registry entries for the .jpg
| file type between the new user accounts and the old working account. I've
| since learned that the hkey_classes_root reg hive is actually assembled as
| thus:
| /quote
| > The HKCR hive itself does not really exist, it's a combination of
| > HKLM\SOFTWARE\Classes (default settings) and HKCU\Software\Classes
| > (user settings) while HKCU\Software\Classes is dominant if the values
| > of identical settings differ. Therefore, HKEY_CLASSES_ROOT is both
| > system *and* user related.
| /quote
|
| This made things much more complicated for me as I now nolonger could
| simpley merge good registry entries from the old working account to the
| hkey_classes_root reg hive in the new account and hope to remedie the
| problem. Not that I could anyway seeing as I still would receive the "Cannot
| import "file": Error accessing the registry" error.
|
| The only other things I have noticed is that this problem also effects the
| default administrator only accessable through safe mode.
|
| So there you have it; the scanario in full. Hopefully you have better luck
| in ascertaining the source of the problem then I did. My suspicion is that
| i'll have to do a full reformat and re-install of the OS *sigh*. Does anyone
| know a good driver backup program? >.<
|
|
 
Hii, Now since u want to reinstall windows (seeing ur BIG mail) Here's the
soultion u can try and prevent the whole format - install and update process
and save time!!! the whole process shd take seconds to a couple of minutes
and hence a huge time saver. as simple as the procedure is, pls follow it
step by step. & since the whole process takes so less time, even if u mess
up something during the process, u can go to the conventional methods.
(format, reinstall, update) .

REMEMBER THIS PROCEDURE IS AN ALTERNATIVE TO THE TEDIOUS FORMAT, REINSTALL
AND UPDATE PROCEDURE TO GIVE UR OS A NEW START! ONLY. ( This procedure is
tested sucessfully on a working computer running windows xp sp2 edition. )

First, uninstall all the software installed, if u dont do this now, you wud
need to delete all installed software files manually from program files
after this procedure. so do this now. Then boot in dos (use boot disk if ur
os is on fat32 else use windows boot cd to gain command prompt access.) now
go to c:\windows\system32\config folder and rename the file "software" to
someother name. Now go to c:\windows\repair folder this folder contains ur
basic registry copy the one created during ur first boot. copy the file
"software" in c:\windows\repair to c:\windows\system32\config folder. this
should make ur os to run as first boot condition i.e. ur software section of
the registry hive is all new. so go ahead and install new software and play
on. all ur hardware settings and configurations will stay same.

Now if u want to start everything as new u can rename all files at config
folder to say *.old then copy all files from repair folder to config. u if u
do this u wud need to install even the hardware drivers everything to start
fresh. u can also install ur hardware drivers by pointing the wizard to this
location " c:\windows\inf " as ur driver files are present in the drive.

Once done first thing to install is an good antivirus suggest (antivir:
www.free-av.com or www.windowsonecare.com ) and give a complete disk scan n
enjoy your new os. after installing all essesntial softwares and things u
require boot in dos again and copy the folder config to save it as a backup
so nextime simple restore of this files will result in all installed working
os.

Hope this helps...,
Umesh Thota
www.windowsworkshop.com
 
On Mon, 8 May 2006 14:19:35 +1000, "ntuser"
First, a little background: I've had my PC for a couple of years now and
i've made several user accounts in that time. Everything has always worked
The present day: Lately, I deleted those previous accounts except 1 and
created a new limited user account (for my PC inept family). After logging
in and importing the files from the deleted accounts I noticed that the
picture files (.jpg, .gif etc) were now represented by that icon for file
extensions that windows don't recognize (in windows explorer). I then tried
to double click and open them

....and to summarize, nothing worked and attempts to Open With a new
permanent association failed to "take". Same failure for changes made
in Tools, Options, File Types to "take". Attempts to create fresh
arbitrary extension associations worked. Then...
I deleted the account and created a new administrator account and
logged in. This time whenever I double clicked a .jpg/.gif etc
file type; it would open with...you guessed it - the Windows picure and Fax
viewer! I thought things were finally working.

I've read this issue in another thread, and it sounded like this...
- the prototype per-user registry gets corrupted (no visible hassle)
- a new account is created with this bad registry prototype
- bad file association entries mask system-level associations
- attempts to fix via UI fail, due to HKCU vs. HKLM contention
- other (existing) user accounts work fine
....but this is new news; that a freshly-created Admin account
(presumably based on the same prototype registry) is OK.

That suggests some permissions issue. In fact, silent failure of
settings changes to "take" is typical for permissions blockage.
In windows explorer; the files were still relegated the unkown file type
icon. Despite the fact that they would open with the appropriate program -
Windows couldn't associate the .jpg/.gif etc as a "JPEG image/GIF image"
etc.

Don't confuse the default action, the "open" action, and the icon
displayed - they can all be different, and set independently. Often
the icon is set according to the default or "open" action, but not
always - and if so, that's a function of the UI code through which you
set the associated action. Non-UI changes (corruption, Regedit) will
not sync the two, and this may be a diagnostic pointer in itself.

When you rt-click, the action in bold is the default action.
When you double-click or Enter, the default action runs.
If you Start an associated file, the action called "open" runs.
The legacy "Open With" list is built from actions called "open"

IOW, in some contexts you can have one action that runs because it is
called "open", and other contexts you can have a different action that
runs because it is set as the default action.

For the *same* file type.
I then went to take a look at the My Computer>Tools>Folder Options>File
types window and sure enough; the .jpg/.gif file types weren't there! And of
course, I encountered the same cyclical problem as before.

What you see in that UI is mediated by EditFlags settings held within
that file association data, as seen via RegEdit HKCR.

But HKCR is itself an abstraction built by overlaying the system-wide
Classes from HKLM with the account-specific Classes from HKCU.

Your pattern suggests a problem at the HKCU level, which may be why
UIs that combine both as "HKCR" get confused and fall over.
Counterspy (anti-spyware software that suspicioulsy enough
looks to have the identical features of Windows defender

Giant subbed out their code to Counterspy
MS acquired Giant, dev'd it to MSAS and now Defender
MS agreed to maintain data compatibility with Counterspy for a while

So both MSAS/Defender and Counterspy have equally valid and legal
ancestory in Giant's original product (which was a good one)
... the testing of various registry 'cleaner' programs.

There's the headstone! Those *SUUUCK*, unless you need practicals for
a study course in "Troubleshooting Classic Registry Disasters".
Despite Noron Internet security 2005 catching the "reger.exe" virus and
deleting; I was infested with mutliple pieces of incrediablly annoying
spyware (alexa etc etc).

Alexa is waved as something of a false-positive by SpyBot, wherever IE
is present (i.e. in just about any Windows system).
This all happened at once. It was if I was hit by a spyware bomb.

You may have been, but not in the way you'd expect (tho that is
possible too). You may have picked up one of 200+ fake "antispyware"
(f)utilities that charge you money to clean up fake detections.
The only way I was able to remove the infections was through a
combination of Counterspy (which I re-installed) and the multiple
registry cleaning software

Not really the right approach - registry cleaners use the wrong
criteria when deciding what to automatically clean (and commonly cause
problems due to unanticipated dependencies on material that appears to
be :unused" and thus OK to "clean").

Instead, my approach would be:
- formallty [*1] scan for intra-file infectors
- do automated scans for commercial malware
- manually inspect integration points
- reversably disable suspect entries in the above
- de-bulk the load by moving all Temp, TIF, DPF
- purge SR when happy that all is well

[*1] i.e. without running ANY of the infected code base.
Google( Bart PE ), Google( Maintenance OS).
I'ts unlikely that these events are the source of my file association
problem but I thought i'd mention it.

It's quite likely that registry cleaners did this to you. Did you
keep a log and/or Undo for everything these idiots did?
Additional remedie steps taken:
1. sfc /scannow off the xp disc

I doubt if that would help - that replaces the bricks, whereas your
problem is the cement that glues them together
2. The attempted application of downloadable stable registry entries as
suggested by this newsgroup. However I now encountered a new type of error
when attempting to merge these stable reg entries into my registry. I would
receive a "Cannot import "file": Error accessing the registry".

O...K... - could be a fake error from some permissions issue.

Most "quick" advice .REG will be HKCR or HKLM, and merging a .REG
seldom *removes* troublesome entries. You may need to find and remove
something germaine in HKCU, rather than HKLM, and the "easy" HKCR may
not be helful in resolving HKLM vs. HKCU fueds.
I was able to merge these reg keys into my last remaining old user
account "Registry entries merged successfully". This led me to believe
that the error may be due to a corrupted ntuser.dat file and thus a corrupted
Default user profile that all new user accounts copy off from.

Now you're talkin' :-) Could be a bad exit when a registry cleaner
was grinding thru that hive?
One thing didn't make sense however

....the new Admin account worked, and that's built on the same Default
data that you (and I) suspected was corrupted.
The hkey_classes_root reg hive had different registry entries for the .jpg
file type between the new user accounts and the old working account.

Sure, that's because HKCU trumps HKLM when building what you see as
HKCR, and things get messy if tools only work on HKLM.

Different user, different HKCU picked out of HKU, thus YMMV.
hkey_classes_root reg hive is actually assembled as thus:
Yep.

The only other things I have noticed is that this problem also effects the
default administrator only accessable through safe mode.

Now that's interesting. State-chart this:

Safe Mode Normal Mode
Default administrator account Bad ?
OK user account ? OK
So there you have it; the scanario in full. Hopefully you have better luck
in ascertaining the source of the problem then I did.

We seem to have reached the same conclusions :-)


------------ ----- ---- --- -- - - - -
The most accurate diagnostic instrument
in medicine is the Retrospectoscope
 
I have been thinking about doing the “thing†where one starts with functions
keys, F-12, then F-8, start in safe mode, then go to system restore. There is
also a F-11 in there somewhere. I don't know what one calls that exactly,
but I did this with the manufacturer's tech over a year ago, to remedy
problems and get rid of viruses etc. It restores the computer to the day you
took computer out of the box. Drivers are intact, Windows XP intact, etc. But
I loose software that I added, my email setting, address book, bookmarks in
browser. I also have to reinstall all hardware and peripherals, like
printer, scanner. But I need explicit instructions to do this and don't know
where to find it.

I would like links to explicit instructions, if anyone understands this, and
what is it called?

I got a little bit lost in reading the threads of this discussion. But did
read with interest. At this point I don’t really care if I loose my bookmarks
and address book, and have to reinstall software, I just want a clean
computer, but don’t want to do anything more drastic than necessary.
What is clean format/install?
 
a reply to myself, to clarify issues perhaps. More info:

I have been having registry problems as well, and other problems, i.e. html
documents try to open in photo-shop, nothing opens in the appropriate
software anymore, stuff like that. I bought registry repair, thinking it
would help but now it's worse, even after restoring in registry repair, and
numerous system restores. System restores fixed some problems but…. It’s
still a mess.

I lost my sound, virus scanning software became corrupted, (I have that
fixed now), none of my software or shortcuts worked. I reinstalled software,
but shortcuts still a problem. Nothing points to where it should.

I want my money back on the registry repair I think, what do people think of
registry repair software? Or was my registry so messed up to begin with, that
“cleaning†it just created more problems.
 
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