C
Cyrix619
As of the last 2 weeks I have seen a flux of people
comming to the help desk with this problem. I have
searched the knowledge base and the solution offered is to
delete the profile and recreate it. This how ever only
fixed 2 of about 30 complaints. Out of those 2, 1 has come
back and the problem is happening again.
What I have discovered.
Send and receive button will retun error.
f9 will also retun error
shift f9 (which checks mail for the imap specifically
instead of check all mail) works and doesnt return error.
All these systems are windows XP with outlook XP and they
all have personal folders and Imap folders. We send out a
security certificate and I have checked to make sure that
it was not corrupt. I have also scaned their pst files to
make sure they were not corrupt.
Where I think the solution might be is in the registery
and it would have something to do with order of send and
recieve. I however have not found the solution there as
of yet so I was hoping others here have and could relay
some information or steer me in the right direction if I
am on a path of destruction ...
Thanks in Advance
Cyrix619
comming to the help desk with this problem. I have
searched the knowledge base and the solution offered is to
delete the profile and recreate it. This how ever only
fixed 2 of about 30 complaints. Out of those 2, 1 has come
back and the problem is happening again.
What I have discovered.
Send and receive button will retun error.
f9 will also retun error
shift f9 (which checks mail for the imap specifically
instead of check all mail) works and doesnt return error.
All these systems are windows XP with outlook XP and they
all have personal folders and Imap folders. We send out a
security certificate and I have checked to make sure that
it was not corrupt. I have also scaned their pst files to
make sure they were not corrupt.
Where I think the solution might be is in the registery
and it would have something to do with order of send and
recieve. I however have not found the solution there as
of yet so I was hoping others here have and could relay
some information or steer me in the right direction if I
am on a path of destruction ...
Thanks in Advance
Cyrix619