The File <filename>.doc is not available

  • Thread starter Thread starter Matt
  • Start date Start date
M

Matt

Toshiba laptop running Win XP and Office 2003. The above
error message comes up whenever I try to open a document
in word. I get similar problem trying to open excel files
(refers to virus scanner finding aproblem with file) &
powerpoint docs. There is no AV software running. I have
uninstalled & reinstalled Office to no avail.

Ant help appreciated
Matt
 
The Office Plug-in in Norton AntiVirus is the usual cause of this problem.
If Norton AV was installed at one time then the DLL for the Office Plug-in
could still be registered.

Search for : officeav.dll

If you find it then go to Start/Run and run the following command:

regsvr32 /u "<path>\officeav.dll"

Here is a KB article that provides a few additional details. It does
not include information on Norton CE but it will contain additional
details on the unregister command if you need them:
http://support.microsoft.com/?kbid=329820


--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.
 
Thanks Suzanne, Nortons had been on the laptop at one
time, found file, solution worked a treat.
Cheers
Matt
 
Glad I could help. That solution was actually provided by Office MVP Beth
Melton, to whom I neglected to attribute it.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.
 
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