The connection to the server has failed

  • Thread starter Thread starter Joyce
  • Start date Start date
J

Joyce

it worked until about 4pm yesterday, i have not changed anything on the
computer. where should i look first for a problem??
 
Header download for the 'Inbox' folder did not complete. The connection to
the server has failed. Account: 'imap.emailsrvr.com', Server:
'imap.emailsrvr.com', Protocol: IMAP, Server Response: '', Port: 143,
Secure(SSL): No, Error Number: 0x800CCC0E

is the message that i get when i send/receive
 
Joyce

Who is the ISP you are using. Your account is not set up correctly as per the error
message. Your server is not correct and neither is your incoming port number. Call
your ISP for the correct info to put in your email account setup
 
i will check i think it is rackspace. The others in the office with the same
ISP - they are not having any trouble, but i am the only one with VISTA and
TrendMicro for virus protection - would that be a difference maybe? Their
port# is the same as mine.
 
Trend Micro antivirus is among the top three troublemakers for Windows Mail.
First, go into its settings and disable any interaction with email, then try
Windows Mail again. If no improvement, do a trial uninstall of the antivirus.

Another option (instead of uninstalling Trend Micro) is to upgrade to
Windows Live Mail, which is more resistant to the adverse effects of
overly intrusive antivirus products: http://download.live.com/wlmail

In any case you must disable any antivirus email scanning, for the reason
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm
 

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