I have just tried this and it is working for me. What you would like
to do:
1. Go to the Accounts folder
2. Change the current view to [Account List] (or any list view of your
choice)
3. Press the "View" menu > Arrange by > Custom, and click "Group
By..."
4. Uncheck the "Automatically group according to arrangement"
5. (bottom of dialog) Select available fields from: (set to) "User-
defined fields in folder"
6. (top of dialog) Group items by "Territory"
7. Click OK to close both dialogs, and you will find your view grouped
by Territory now.
Let me know if you have further questions,
John
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