Template opens blank

[Guest]

A colleague is trying to open a template sent to him by our company. When he
opens it, all he sees is grey - no document, no gridlines, no logos, no
nothing. No one else is having a problem with the file.

I had him check his security level - fine. His view options are fine. He
seems to be able to open other templates with no problem. We're all running
Office 2003.

Any suggestions on what else I can have him do?

 

[Dave Peterson]

Maybe it's just off the visible screen.

Open the template (or create a new workbook based on that template) and then
window|arrange|tiled (and resize that window manually)

 

[Guest]

Dave:

That's something I didn't even think of! Thanks, I'll have him try that.