| message | I have the problem described in KB 832585. Simply put,
| upgrading XP Home to SP1, it corrupted my task scheduler,
| so scheduled tasks do not run. To download the fix for
| this problem, the article says I have to contact customer
| support. But I did that, and it said that I have already
| submitted the maximum amount of support requests for this
| product. Am I the only one that thinks it a little crazy
| to pay $35 so I can ask support for the patch I need? Does
| anyone have any advice, or perhaps another way I could fix
| the problem? Thank you for your time.
If it were me I would reread, and plant firmly in my mind, the
line in KB832485 that says: "The usual support costs will apply
to additional support questions and issues that do not qualify
for the specific update in question". And I would plant firmly
in my mind the time proven business principles that "Time is
Money" and the KISS principle (keep it short 'n sweet) when
explaining, instructing, questioning, demonstrating, etc.
Then I would phone Microsoft Product Support Services again and
describe the symptoms in a KISS manner. That is: I installed
Windows XP Service Pack 1. The Task Scheduler service does not
start. The Task Scheduler log reads: "Task scheduler fails to
start with 0x80041311 (SCHED_E_ACCOUNT_DBASE_CORRUPT).
0x8004130f: No account information could be found in the Task
Scheduler security database for the task indicated."
Then I would request the Hotfix for this problem: 832585.
And this may sound obvious, but *do not* add (or let the
conversation drift to include) any other questions, symptoms,
problems, request, issues, etc.
If they give you that "already submitted the maximum amount of
support requests" line again I would "politely but firmly remind"
Microsoft Product Support Services that your call is not a
"Support Request". It is a "Special Case" request for a hotfix
to correct a known problem with credentials database corruption
that occurred when you installed Microsoft Windows XP Service
Pack 1.
And if the Microsoft Product Support Services technician still
refuses to supply you with the hotfix I would ask for their full
name, their phone number and extension, the full name of their
supervisor, their supervisors phone number and extension, and
then "politely but firmly ask" to talk to their supervisor (that
is, demand in a courteous and respectful manner).
And while I have my doubts that any of the following will help...
- Test to see if a corrupt User Profile is causing the problem.
That is: Create a new user account with the same rights and group
memberships as your account, log on as that new user, and see if
the errors still occurs.
- If there has been a password change for the User Profile in
question, test to see if changing the password back to the
password that was used prior to the problem started solves the
issue.
-- If by writing "scheduled tasks do not run" you mean:
"scheduled tasks that I created prior to installing Service Pack1
do not run", then you may want to try the following (although
personally I would "politely but firmly ask" for the hotfix
before I would do the following):
- Use Services.msc to stop the Task Scheduler service, and then
set its startup type to Disabled.
- Remove Microsoft Windows XP Service Pack 1
- Re-enter the credentials for the scheduled tasks
- Reinstall Microsoft Windows XP Service Pack 1
- Start the Task Scheduler service, set its startup type to
Automatic and see if the errors still occurs.
