G
Guest
A customer has a T1 line running to her home (for whatever reason). She is
using a wireless router to share the Internet connection. I attempted to
correct the first issue I saw which was an IP conflict. I requested a new IP
and received the same one back (which was already allocated to another PC). I
went to the other PC holding the conflicting IP and he lost the Internet but
I repaired the connection and he was back online. I went down stairs to her
other PC and it wasn't apart of the workgroup (even though it was configured
to be) and the administrative privledges denied this PC from the resources. I
went into the router and reset it and manually started giving each PC a new
IP and we were right back to were we started. One PC had the Internet the
rest were conflicting.
I ended up passing the issue back to viox since they configured it in the
first place and the customer was starting to get irritating. Anyway, what
else could I have done to correct these issues, anything I could have done
but didn't? I would really appreciate any possible solutions and things to
look for so, the next time I experience a T1 with the same problems, I will
know what to do vs. losing money.
thanks
using a wireless router to share the Internet connection. I attempted to
correct the first issue I saw which was an IP conflict. I requested a new IP
and received the same one back (which was already allocated to another PC). I
went to the other PC holding the conflicting IP and he lost the Internet but
I repaired the connection and he was back online. I went down stairs to her
other PC and it wasn't apart of the workgroup (even though it was configured
to be) and the administrative privledges denied this PC from the resources. I
went into the router and reset it and manually started giving each PC a new
IP and we were right back to were we started. One PC had the Internet the
rest were conflicting.
I ended up passing the issue back to viox since they configured it in the
first place and the customer was starting to get irritating. Anyway, what
else could I have done to correct these issues, anything I could have done
but didn't? I would really appreciate any possible solutions and things to
look for so, the next time I experience a T1 with the same problems, I will
know what to do vs. losing money.
thanks