system shutting down in 45 seconds

  • Thread starter Thread starter ld2
  • Start date Start date
L

ld2

I am no expert but last night was on long distance trying to help a
fellow to install Mcaffee virus scan and after he deleted or at least
attempted to remove Nortons via add remove and he began getting a
messege that computer would shut down in 45 seconds and sure enough
it did. He is nothing close to having computer skills at any level so
it was next to impossible to get him to go via F8 to safe mode and
then disable system restore and then possibley go to one of the virus
checking sites or run the sasser fix which may be the problem. At the
same time he began getting a message that msn messenger needed an
update and I have no idea if it was related. At any rate he did
manage to somehow do a system restore to May 29th and then install the
Mcaffee up to the registration and then the dreaded shutdown in 45
seconds began recoccuring. Has anybody got a suggestion(s) to help us
out.
 
Hi,

Download and use stinger. The stinger tool helps in detecting and
cleaning the Sasser worm.
http://vil.nai.com/vil/stinger/

What You Should Know About the Sasser Worm and Its Variants
http://www.microsoft.com/security/incident/sasser.asp

What You Should Know About the Blaster Worm
http://www.microsoft.com/security/incident/blast.asp

A tool is available to remove the Sasser worm variants
http://support.microsoft.com/default.aspx?scid=kb;en-us;841720


Download this update
Microsoft Security Bulletin MS04-011
Security Update for Microsoft Windows (835732)
http://www.microsoft.com/technet/security/bulletin/MS04-011.mspx

Enable your firewall.

MORE ON SECURITY:

Three steps you can take to improve your computer's security:
http://www.microsoft.com/security/protect/

321050 Description of a Personal Firewall
http://support.microsoft.com/?id=321050

Good luck
 
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