system restore and help and support

  • Thread starter Thread starter Guest
  • Start date Start date
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Guest

Hi folks,
Two major problems I seem to be having with the above programs. Firstly, I
can't use system restore at all. Everything seems to be set correctly but it
is not creating points and when I try to create one....I receive the
following message 'System Restore is unable to start, please reboot and try
again' I reboot and receive the same message. Any ideas to sort this one
out?
Secondly, whenever I try to access the xp help and support page from the
start menu I receive the following message: 'windows cannot find helpctr.exe'
Any ideas on that one at all?
Hope you bright people can come up with a solution to both for me :)
 
Hi

One or more of the System Restore files could have been corrupted - try
turning SR off/on - but I'm afraid that you will lose any existing
checkpoints:

Right click My Computer, select Properties and then the System Restore tab.
Enable 'Turn off System Restore on all drives' and reboot your PC. After
that 1st reboot go back into SR and disable 'Turn off System Restore on all
drives' and reboot your PC again. After that 2nd reboot you should have one
new SR checkpoint.

Please see the following link to Kelly's web site:

"Why doesn't Help and Support work?"
http://www.kellys-korner-xp.com/top10faqs.htm
 
Problem 1 definitely sorted now. I'm still getting the same message with
problem 2 but am still checking out the page you recommended.
Cheers there,
Jules
 
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