System Restart ++ NOT SASSER ++

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Guest

I have seen alot, but this takes the cake. I am an IT service provider, and
have 1 MCSE and 2 MCP's on staff and we are stumped. I have had 3 PC's come
in today with the same problem, they all start up (2 Win XP HM, 1 XP Pro),
when the finish with the graphical "Loading Windows XP" the machine (or all
the machines) restart.

I have tried booting in Safe Mode, Safe Mode with Networking, Safe Mode with
Command Prompt, VGA Mode, Last known good configuration, I even did a Kernel
restore using the XP CD, adn when setup begins to load windows, it reboots
also! This is happening on 3 seperate machines, not from the same network.
One is a Dell Optiplex desktop, one is a whitebox, and one is a Compaq
laptop...... I need help.

If anyone has any ideas, let me know!
 
Tried 3 video cards. No difference, also happens in laptop (no swapping of
parts)... the odd thing is that 3 PC's reported it at the same time (Saturday)
 
I have heard of bad modems causing this. Try pulling the modem out and
restarting. If that doesn't do it, try pulling all cards out one at a time
until you only have one stick of RAM and the video card installed. If this
doesn't work, it could be a bad power supply...or maybe a dozen other
things...

Good luck.

Mikey
 
OK..... I have scanned 2 of the drives in a "surrogate" PC to check for
viruses and spyware/Trojans/Worms... and came up dry. Another thing is that
this is NOT hardware related! As I stated 3 seperate machines are exhibiting
the SAME problem and did it on the same DAY in seperate PHYSICAL
locations......
 
How can you be so sure it's not hardware related? Also the fact that there
are 3 machines exhibiting the same problem must be a coincidence. I don't
see any commonality among them. You said you scanned two of the hard drives
in a "surrogate" PC. I take it that the hard drive booted up? That tells me
that it IS a hardware problem...but not the hard drive!

Am I missing something?

Mikey
 
If thats a coincidence then I'm going to play the lottery. 3 completely
different hardware types from 3 different clients all started having
problems Saturday? Thats no coincedence.

Try installing a new hard drive in one of the machines with a fresh install
of XP. See if the problem goes away. My bet is that it will. You seem to
have tried everything else but a fresh install of XP on a brand new known
good drive.
 
Just to let you guys know... the "surrogate" pc I was talking about, I took a
new PC with a clean load of XP-Pro SP1a and installed the "failed" drives as
a SECOND drive and then used the working OS to scan them.

After 14 hours of fighting this I just re-loaded XP and moved their data
over. I did talk to MS Security and they stated they have had several
reports of the exact same thing, but have yet to issue a "warning" on
anything....... guess we will have to wait and see.
 
after you loaded the infected hard drive in the surrogate PC, did your
virus scan find anything?
 
The exact same thing happened on my Dell 2350 Dimension last June. I
finally got going again booting from the XP install disc and using the
Recovery Console though I'm not really sure just what did what. Since then
my System Information has been garbled and System Restore is unable to
restore. Plus there's a general unstability throughout. So I wonder, did
you ever get this resolved in a better way than I did? How?
 
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