system rebooting but no virus?

[ruth]

I just bought a new computer today and it would reboot
whenever I tried to go online. I put on the xp patch and
ran the blasterworm virus fix. The fix from symantec said
that no viruses were found. So why would I get the rpc
notice if there is no virus. Also how could there be a
virus on a brand new machine? I'm wondering if I should
exchange this computer for another one.
Thanks for any help...
Ruth

 

[Malke]

I just bought a new computer today and it would reboot
whenever I tried to go online. I put on the xp patch and
ran the blasterworm virus fix. The fix from symantec said
that no viruses were found. So why would I get the rpc
notice if there is no virus. Also how could there be a
virus on a brand new machine? I'm wondering if I should
exchange this computer for another one.
Thanks for any help...
Ruth

If you are really really sure that the machine is clean, then yes, take
it back. It could be a bad network card (NIC) or modem (you didn't say
how you were getting on line). Without really knowing more details
about your Internet connection, I can't guess. Certainly it would be
smart to have the place where you bought it address this.

Malke