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  • Thread starter Thread starter Jack
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J

Jack

I purchased the windows xp upgrade for windows 98. It
will not load, in fact after many attempts, each time
going a little further, it wiped out my system.
Fortunately I was able to utilize the F8 function and go
into safe mode to restore my original settings. I
contacted Office Max for refund and they said that it is
a user item and would not. They said to contact
Microsoft to see what the problem was. I was not about
to spend $35.00 for them to tell me I have a problem so I
went to their e-mail support. There is no e-mail support
for windows zp upgrade. Then why are they selling it and
making us lose over $100.00. I am upset and this is a
big rape from microsoft.
Jack
 
Hello Jack
I am thinking there is a conflict with your system or you are doing
something wrong.
Download and run the upgrade adviser
http://www.microsoft.com/windowsxp/home/upgrading/advisor.mspx

To do an upgrade you have to start the computer then install the XP
cd.(choose Upgrade, not Full Install when prompted)
http://support.microsoft.com/default.aspx?scid=kb;en-us;316639&Product=winxp

To do a clean install you will need to put the cd in and then shutdown and
boot from the cd.
http://www.winsupersite.com/showcase/windowsxp_sg_clean.asp
 
Jack said:
I purchased the windows xp upgrade for windows 98. It
will not load, in fact after many attempts, each time
going a little further, it wiped out my system.
Fortunately I was able to utilize the F8 function and go
into safe mode to restore my original settings. I
contacted Office Max for refund and they said that it is
a user item and would not. They said to contact
Microsoft to see what the problem was. I was not about
to spend $35.00 for them to tell me I have a problem so I
went to their e-mail support. There is no e-mail support
for windows zp upgrade. Then why are they selling it and
making us lose over $100.00. I am upset and this is a
big rape from microsoft.
Jack
Click to expand...
================================================

Upgrading an Operating System is no small undertaking.
It requires research and preparation.

I do wish Microsoft would put a big red sticker on every
Windows XP software box that says something like:
"CHECK WITH YOUR SYSTEM MANUFACTURER FIRST"
or
"MAKE SURE YOUR ARE PREPARED FOR UPGRADING"
or something like that, but that is not the way marketing people
go about selling product.

Check out these links:

http://support.microsoft.com/default.aspx?scid=kb;en-us;316639

http://www.microsoft.com/info/nareturns.htm

================================================
 
Jack said:
I purchased the windows xp upgrade for windows 98. It
will not load, in fact after many attempts, each time
going a little further, it wiped out my system.
Fortunately I was able to utilize the F8 function and go
into safe mode to restore my original settings. I
contacted Office Max for refund and they said that it is
a user item and would not. They said to contact
Microsoft to see what the problem was. I was not about
to spend $35.00 for them to tell me I have a problem so I
went to their e-mail support. There is no e-mail support
for windows zp upgrade. Then why are they selling it and
making us lose over $100.00. I am upset and this is a
big rape from microsoft.
Jack
Click to expand...


Jack,

Why do you think if will cost you $35 to get support from us ?
Did you actually check the options for support available to you ?

If you go to (assuming you are based in the USA)
http://support.microsoft.com/default.aspx?scid=sz;[ln];top
Select Windows XP Hojme or Pro as appropriate
This will lead you to a page
(probably
http://support.microsoft.com/default.aspx?scid=fh;en-us;prodoffer33a&sd=GN)
Where you will see the following (formatting lost due to plain text post)

Phone Support
Options
2 incidents and unlimited installation support at no charge.

So please contact Product Support for your installation support issues.

--

Regards,

Mike
--
Mike Brannigan [Microsoft]

This posting is provided "AS IS" with no warranties, and confers no
rights

Please note I cannot respond to e-mailed questions, please use these
newsgroups
 
Jack;
As long as it is retail, you have 30 day to return if you are in North
America.
Return to seller or directly to Microsoft:
http://www.microsoft.com/info/nareturns.htm

Also as long as Windows XP is retail, you are entitled to free
installation support:
http://support.microsoft.com/default.aspx?scid=fh;en-us;prodoffer33a&sd=GN

If you are having problems, you may be better off backing up important
data:
http://aumha.org/win5/a/fast.htm
and performing a Clean Installation (an upgrade can perform a Clean
Installation)
http://www3.telus.net/dandemar/cleanxp.htm

Make sure the computer is ready for Windows XP:
http://www.microsoft.com/windowsxp/home/upgrading/advisor.mspx
 
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