Support.Microsoft Access

  • Thread starter Thread starter Pop Rivet
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Pop Rivet

Hi Folks,

Can someone please check and verify that, say,
http://support.microsoft.com/default.aspx?scid=kb;en-us;298399
loads and displays properly?

Any support.microsoft page I try to open starts to open,
looks fine for a few seconds and displays the title with the
KB number on the left and the Support/FAW/etc. links on the
top right, and then the top right just disappears. The KB
number line remains, looking normal, throughout all of the
following.
At first I thought the page download just stopped but
then I noticed the scroll bars indicate an extremely large
page had been opened, both vertically and horizontally.
Scrolling around with the scroll bars, it turns out the info
is indeed actually there, but...and this is the silly
part... it has each text character displayed so large that
only a small portion of a letter fits the screen at any one
given time. Clicking FAQ, Support, etc. while it's still on
the screen in the first few seconds takes me to another page
that's the same way. Tried a few other support.ms URLs and
all the same.

So, I suspected a system glitch here - Restarted, same
thing. ShutDown/power cycled, same thing.
Restarted again. Same. I can visit any other URL except MS
and ev everything is OK. I've flushed cache, reloaded, etc
etc and anything at the support ms URL is huge like that.
Right now I have the Back and Forward buttons full with
various sites, including three at support.ms, and all
display fine EXCEPT the MS sites!

I suppose it could be something at this end, but, well, it
doesn't seem to be.
OS XP Home, updated recently via windows.update, same for
AV, Adware scans, etc..

Does anyone have any thoughts? Support.MS is of course
unavailalbe to me.

Regards,

Pop
 
Thanks, Rob. That's not what I wanted to hear, but ... it
is what I expected. Looks like an "interesting" situation.
I put a flag on this thread - I'll report back. AFTER I do
a full check, that is, and some system scans.
Forgot to mention, but it was easily assumed; I'm using
IE6 fully updated. Downloaded 5 critical updates yesterday,
seems like they were all OE related, but maybe I'll go look
at them again too. I think this's my first visit to
support.ms since the updates - never had one glitch, but
them's famous last words!

Regards,

Pop
 
Looks ok in IE too, and I have the same updates as you. I'd look
elsewhere for root-cause.

Hope this is useful to you. Let us know.

rms
 
If anyone feels like a challenge:
I have absolutely NO idea what's wrong, but(t), other
things are beginning to melt down now, so ... sum'tin'
'appened when I weren't lookin'!!
Adobe Reader won't start from IE now, and of course the
support.ms problem, and an interesting one I've never seen
before: In IE, the Favorites Menu is contracted, just like
when the settings say to show only the menu items that have
been used. To see the remaining items you either hover your
mouse or hit the roll-down indicators at the bottom of the
short menu. I've never seen that on Favorites before; and
it doesn't make sense there.
Got a few other things I can 't quite put my finger on
too, but I know they "ain't right"; more feelings than
tangibles.
I've run an AV scan, three adware scanners twice each,
repaired a slew of Registry errors and application problems.
missing dll's, stuff like that. 38 Registry errors, 26
Application errors; woof! And some shortcut errors, but
those are always cropping up it seems.


One very funny thing:
The very last automatic windows.update I recall
downloading was something about a "network fix" and
I -think- it was listed under the drivers menu, and I recall
there wasn't any kb article number with it. When I went to
check on it today in add/remove, it wasn't listed, or at
least I couldn't identify it.
I do remember it was dated April 10, 2004, pretty sure,
and scouring the MS site, I did not find a single upate with
that release date!
My thought was to back out the change and see if it made
any diff, but it's not visible any place and I can't find it
on the download site.

Can anyone shed any light on that? The Driver Update showed
up at the same time as the last 4 or 5 critical updates that
MS released. I downloaded the criticals, and then went back
and got the driver update yesterday morning.

Next, I fired up Mozilla just for GPs, and it accessed
the support.ms site just fine. However, I still couldn't
see any .PDF documents at other sites I had been testing on.
The Adobe Reader never fired up in Moz or IE: The page
would look like it was opening, and before Adobe Reader or
the PDF download could start, the page indicated "Done" and
everything stopped. I glanced at the page's source code but
it's just one long script I couldn't understand, so I
abandoned that. Adobe does work OK on the local disk.

I'm gonna think about this one for awhile and, failing any
reasonable success, will probably try a Repair to see what
happens. Intel willing, I'll be checking back in case
anyone has a "Why, all you have to do is ..." for me <g>.

Regards,
Pop


"Rob Schneider" <rmschne@removetheones_b1e1e1b.net.net>
wrote in message
 
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