Strange NIS/NAV Problem

  • Thread starter Thread starter Daleje
  • Start date Start date
D

Daleje

Both of these apps have shortcuts leading to Help and Support and More Semantec
Solutions. When I try to open them I get a message saying "This file may not be
supported by AOL." When I say "Try anyway," the message is "This file is too
big for AOL to open. Please open it using another application."

These are .exe's in the shared applications folder. If any application could
"open" them I would think it would be NIS or NAV.
Is there a file association problem here? Or has anyone an idea why I can't
access these applications?
 
Both of these apps have shortcuts leading to Help and Support and More Semantec
Solutions. When I try to open them I get a message saying "This file may not be
supported by AOL." When I say "Try anyway," the message is "This file is too
big for AOL to open. Please open it using another application."

These are .exe's in the shared applications folder. If any application could
"open" them I would think it would be NIS or NAV.
Is there a file association problem here? Or has anyone an idea why I can't
access these applications?
Click to expand...

..EXE is the extension for Executable files. These do not need another
application to open them. You do not need to look inside of them. When
double clicked, they run instructions. They are programs. Example: AOL.EXE
is the main file that creates your AOL program on your desktop.
 
I'll try again. On the Start Menu, under Norton Internet Security, there is a
button (shortcut) for "Help and Support" and another for "More Semantec
Solutions." I click those buttons and, instead of going to a Help and Support
page, I get a message that, "AOL may not support this file. Try anyway?" I
click Yes. Then the message is, "This file is too big for AOL to open. Please
open using another application."
Now, I asked why AOL would be trying to "open" a Norton applet. Is there a file
association problem?
Being executables, would they not be run by Windows? Why, even when I go to the
..exe file and double click, does nothing happen?
Does anyone else running Norton Internet Security have such shortcuts on his
Start menu and with the same (or different) results?
 
I'll try again. On the Start Menu, under Norton Internet Security, there is a
button (shortcut) for "Help and Support" and another for "More Semantec
Solutions." I click those buttons and, instead of going to a Help and Support
page, I get a message that, "AOL may not support this file. Try anyway?" I
click Yes. Then the message is, "This file is too big for AOL to open. Please
open using another application."
Now, I asked why AOL would be trying to "open" a Norton applet. Is there a file
association problem?
Being executables, would they not be run by Windows? Why, even when I go to the
.exe file and double click, does nothing happen?
Does anyone else running Norton Internet Security have such shortcuts on his
Start menu and with the same (or different) results?
[23 quoted line(s) supressed]
Click to expand...
Click to expand...

If these help files are .HTM documents, it's possible that AOL may have
been assigned as the default browser and is trying to open them
incorrectly. Set Internet Explorer as the default browser to see if that
corrects the situation. To do this:

Open Internet Options. On the Programs page, check the box for IE to check
that it's the default browser. Close any open browser windows. Launch
Internet Explorere and answer Yes when it asks if it should be the default.

OR If you have XP's Service Pack 1 installed you can use the new Set
Program Access and Defaults to select IE as the default browser.

Another possibility:
Many programs are now using PDF files for their help documentation. Check
around in Windows\Help and in the Norton's program folders for the Norton
help files. If they have the PDF extension, this file type opens with Adobe
Acrobat Reader. You can download a free reader from www.adobe.com.
Installing it will automatically adjust the association for the PDF type.

If you find another extension on these help files and need help in hooking
it up with the right application, post back to let us know what it is.
 
I don't think I'm talking about Help files here. Perhaps I could show you the
paths, from the Start Menu shortcuts:
"C:\Program Files\Common Files\Symantec Shared\SmnLnch.exe" -dll nisres.dll
-resid 9 and "C:\Program Files\Common Files\Symantec Shared\SmnLnch.exe" -dll
nisopts.dll -func _Upsell@8 -hint 0

I still wonder if others who have NIS installed also have these shortcuts on
their Start Menus and if anything happens when they are clicked. They do not
respond to direct double clicks or right clicks either. It's as if they are
dead.
Click to expand...

The paths have switches appended to them. The EXE (excectable code) is
supposed to launch with the conditions that are imposed by the switches.
Where in your start menu are these listed? If in "Recent Documents" I
suspect the are "bookmarks" of a sort that are being captured by accident -
not meant to be clicked on directly.

I hope someone who uses NAV comes along too. Symantec's online support area
might be able to shed some light on this as well.

If your other shortcuts are working (LNK extension), then suspect something
is amiss with the Symantec help system.
 
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