Stop program running

[Guest]

we have had a few problems with viruses. Welchia B and Goabot keep coming up (even though we have Norton and the removal tool says it isn't detected). The computer runs quite slow sometimes and alright other times. Now when we shut down, it says "program not responding (it does this quite frequently for diff applications) - Software Installer". We haven't or aren't installing any software. How can I get rid of the apparent program?

 

[roger]

Hi Tan3,

we have had a few problems with viruses. Welchia B and Goabot keep coming up (even though we have Norton and the removal tool says it isn't detected). The computer runs quite slow sometimes and alright other times. Now when we shut down, it says "program not responding (it does this quite frequently for diff applications) - Software Installer". We haven't or aren't installing any software. How can I get rid of the apparent program?

Scan for malware using ad-aware and spybot.

Try downloading, installing and updating the
free spyware removers from the links below. Run both of them.

Ad-aware
http://www.lavasoftusa.com/support/download/

Spybot S&D
http://www.safer-networking.org/index.php?lang=en&page=download


Download the utility CWshredder:
http://www.spywareinfo.com/~merijn/files/cwshredder.zip

Unzip - close *all* instances of IE & OE, hit the executable and
follow
the prompts.

You can also download Hijack This from here:

http://www.mjc1.com/files/merijn/hijackthis.exe

Go here:
http://mjc1.com/mirror/hjt/

For instructions on how to use it; you have to post the log it
produces so experts tell you what is good and what is malware


If these don't correct the problem, then get yourself a copy of
BHODemon, available at
http://www.definitivesolutions.com/bhodemon.htm .

It does not need installing - simply unzip and run the EXE program. It
is easy to use. It will find the hijackware DLL files, and give you
the ability to disable them.

Hope this helps.