"STOP: 0x0000009F" error when you shut down or restart a Windows 2000-based computer

  • Thread starter Thread starter Ed Westphal
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E

Ed Westphal

I get the STOP error on my Windows 2000 Pro when either
restarting or shutting down. The error occurs directly after the
'shutting down' message, when it should power off or reboot. I've
tried the correction procedure via the support pages; i.e.
http://support.microsoft.com/default.aspx?scid=kb;en-us;832452
The procedure doesn't work in my hands from step 4 on. Please advise
how I may repair this error. Thanks.
 
What specifically doesn't work?

--
Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
| I get the STOP error on my Windows 2000 Pro when either
| restarting or shutting down. The error occurs directly after the
| 'shutting down' message, when it should power off or reboot. I've
| tried the correction procedure via the support pages; i.e.
| http://support.microsoft.com/default.aspx?scid=kb;en-us;832452
| The procedure doesn't work in my hands from step 4 on. Please advise
| how I may repair this error. Thanks.
 
Dave said:
What specifically doesn't work?
Click to expand...
Hi Dave;

When I try unloading the hive to the system/repair folder with key word
repair, regedt32 complains it can't do that. Of course I'm in there as
administrator. It would seem that the upper and lower filters are out of
whack some how, but how to repair them without having to reload W2K Pro?
The knowledge base article is the closest thing I've found to repair the
powerdown / reboot error, but like I said, following the fix step by
step doesn't seem to work. Any suggestions? Thanks in advance. Take care.
 
No idea really about your specific problem but I can help you with the steps
outlined in the article.

At that point you need to choose 'Load Hive'

--
Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
| Hi Dave;
|
| When I try unloading the hive to the system/repair folder with key word
| repair, regedt32 complains it can't do that. Of course I'm in there as
| administrator. It would seem that the upper and lower filters are out of
| whack some how, but how to repair them without having to reload W2K Pro?
| The knowledge base article is the closest thing I've found to repair the
| powerdown / reboot error, but like I said, following the fix step by
| step doesn't seem to work. Any suggestions? Thanks in advance. Take care.
|
 
OK, mis-spoke; yes, 'Load Hive' is the correct term. However, get the
message that Regedt can't complete the 'Key Name' step. That's where
it's going awry. Try it yourself. I've read all the other knowledge
base articles about troubleshooting unsigned drivers, etc. The only
thing that seems to make any sense are the upper/lower filters in the
Control Sets are out of whack, thus this particular fix. Is there
another way of accomplishing the same thing? This is an Intel D875PBZ
mobo, with latest BIOS and no APM, just APCI. Everything is MS HAL. If
you have another idea about how to troubleshoot / diagnose this
problem, I'm 'all ears'. We can take it off line and address via phone
if you're amenable. Give me a time and number via private email and
I'll call. Thanks.
 
At that point (still at step 4 correct?) you need to be running regedt32.exe

--
Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
| OK, mis-spoke; yes, 'Load Hive' is the correct term. However, get the
| message that Regedt can't complete the 'Key Name' step. That's where
| it's going awry. Try it yourself. I've read all the other knowledge
| base articles about troubleshooting unsigned drivers, etc. The only
| thing that seems to make any sense are the upper/lower filters in the
| Control Sets are out of whack, thus this particular fix. Is there
| another way of accomplishing the same thing? This is an Intel D875PBZ
| mobo, with latest BIOS and no APM, just APCI. Everything is MS HAL. If
| you have another idea about how to troubleshoot / diagnose this
| problem, I'm 'all ears'. We can take it off line and address via phone
| if you're amenable. Give me a time and number via private email and
| I'll call. Thanks.
 
Yes, I'm still running Regedt32, exactly as it's written in the
article. The point is: 'The procedure doesn't work as written!' if it
did, I wouldn't be posting this message.
 
Well if you won't tell us specifically what doesn't work then there is no
way I can help. It *will* work. Basically what the article instructs you to
do is load the system hive (from the repair directory) into workspace
through regedt32.exe, then use regedit.exe to create a *.reg file of the key
based on values at the time the OS was installed. Then edit the file to
CurrentControlSet and then import. Any way you want to accomplish the same
task should work.

--
Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
| Yes, I'm still running Regedt32, exactly as it's written in the
| article. The point is: 'The procedure doesn't work as written!' if it
| did, I wouldn't be posting this message.
 
Let's try this 1 more time:
1. Start regedt32.
2. Go to HKEY_LOCAL_MACHINE
3. Load Hive to: C:\WINNT\Reapair\System file
4. Click Open, type Repair in the Key Name box and then click OK

At this exact point, if you'd try it yourself, the editor comes back
immediately telling you that it can't complete the requested
operation. Thus, the following steps are completely pointless. I don't
know how to be any more explicit. We could certainly try net meeting,
or the phone call, or, indeed, if you'd try the procedure, you'll see
exactly what I'm talking about. What else do you need to know?
 
It works perfectly for me. Are you sure you didn't already load the hive and
name it 'repair'? If so it is now a part of the registry and will be there
when you re-open regedt32.exe Either case the temporary name 'repair' is not
important, in other words you can name it anything you like. To unload the
temporary hive navigate to it then from the menu File|Unload Hive to remove
it from workspace.

--
Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
| Let's try this 1 more time:
| 1. Start regedt32.
| 2. Go to HKEY_LOCAL_MACHINE
| 3. Load Hive to: C:\WINNT\Reapair\System file
| 4. Click Open, type Repair in the Key Name box and then click OK
|
| At this exact point, if you'd try it yourself, the editor comes back
| immediately telling you that it can't complete the requested
| operation. Thus, the following steps are completely pointless. I don't
| know how to be any more explicit. We could certainly try net meeting,
| or the phone call, or, indeed, if you'd try the procedure, you'll see
| exactly what I'm talking about. What else do you need to know?
 
Still the same failure. Registry reports that it can't perform the
requested operation. Permissions indicate that I'm the administrator.
The File|Unload Hive menu option is greyed out. I tried naming it
'temp' to no avail. It'd seem that something is really messed up. The
funny thing to me is that this is the only thing that doesn't seem to
be working correctly. Is my only option now to re-install W2K to get a
working registry? Please advise. What information is needed to
properly diagnose this situation?
 
Make sure that the key 'HKEY_LOCAL_MACHINE' has the focus in the right-hand
pane before you try to 'Load Hive'

--
Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
| Still the same failure. Registry reports that it can't perform the
| requested operation. Permissions indicate that I'm the administrator.
| The File|Unload Hive menu option is greyed out. I tried naming it
| 'temp' to no avail. It'd seem that something is really messed up. The
| funny thing to me is that this is the only thing that doesn't seem to
| be working correctly. Is my only option now to re-install W2K to get a
| working registry? Please advise. What information is needed to
| properly diagnose this situation?
 
You'll probably want to start a support incident with product support. For
all we know the article you've found may not even be the fix for the issue.

--
Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
| Same exact result...'Registry can't perform requested operation'
 
You're welcome. Sorry we didn't get it.

--
Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
| Thanks Dave. I'll post an incident. I was hoping for an easy fix. Take
| care.
 
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