Step-By-Step Instructions Requested

  • Thread starter Thread starter Regina Litman
  • Start date Start date
R

Regina Litman

First, thanks to everyone who answered the question I posted here two
days ago about why I'm getting winmail.dat attachments to emails sent by
an Outlook user, while others are getting the correct ones. (I'm using
Netscape and am not in a position to switch to Outlook for my incoming
email.)

I am going to contact this person and suggest that she switch to using
plain text instead of RTF for her outgoing emails to the group. (I think
the answers I got also said HTML would work, too.) I don't know her
level of computer-savviness. So, I would like to send her step-by-step
instructions on how to make this change. It could be as simple as saying:

Point to Such-and-Such menu, and when the menu contents reveal
themselves, point to "Plain Text" (or "HTML") and then make this menu
selection.

Or it could be more complicated instructions involving a few layers of
dialog boxes. Whatever it is, I'd appreciate getting them. If this has
been covered enough times in the past in this newsgroup that it would be
too boring to everyone to repeat them here, please send them to me via
email (see correct email address in my signature) or point me to an
entry in Google Groups that would have these STEP-BY-STEP instructions.

To anticipate one question you may have, no, I don't know her Outlook
version (ninety-eight, twenty hundred, twenty-oh-two, etc.), but I don't
think it's Outlook Express.

Thanks in advance.
 
The instructions would be different, depending on the Outlook version, and
if Outlook 98 or 2000, whether it's configured for Internet Mail Only or
Corporate/Workgroup mode (check Help | About). Report back when you find out
which she has.
 
Sue said:
The instructions would be different, depending on the Outlook version, and
if Outlook 98 or 2000, whether it's configured for Internet Mail Only or
Corporate/Workgroup mode (check Help | About). Report back when you find out
which she has.
Click to expand...

This is what is in her message headers:

X-Mailer: Microsoft Outlook CWS, Build 9.0.2416 (9.0.2910.0)

Is this any clue for at least the year (ninety-eight or twenty hundred)?

I'm going to guess that it's Internet Mail Only, since she's emailing me
from a home computer, not from a corporate environment.

If you can't tell the year from the message header item, can you please
assume Internet Mail Only and send instructions for both ninety-eight
and twenty hundred? Thanks.
 
Please take the time to quote the original message manually so that people
reading your current response can understand what you're talking about.
Otherwise, you may not receive the answer you're looking for.

Outlook 9.0 = Outlook 2000. CWS should indicate that it's
Corporate/Workgroup mode.

She can change the default format by using Tools | Options, switching to the
Mail Format tab, and choosing the format there.

For individual email addresses and email addresses associated with contacts,
she can unmark them for rich-text by double-clicking the address, then
clearing the "Send in Outlook rich text format" box on the properties for
the email address.
--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
 
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