start menu bar stops responding

  • Thread starter Thread starter Justin Jeffries
  • Start date Start date
J

Justin Jeffries

I am having a severe problem which occurs every time I restart my computer.
If I restart the computer and log on, the start menu bar has no function or
access and every time I put my cursor over it there is just a an hour glass
that never becomes a pointer. I can't click anything on the start menu bar
including tray icons, quick launch icons, or the start button. I have to go
into safe mode and restore the system everytime. Once I restore it,
everything is fine, but as soon as I restart the computer again, I have the
same problem occuring. Please help.
Thanks, Justin
 
Hi Justin,

I am having a severe problem which occurs every time I restart my computer.
If I restart the computer and log on, the start menu bar has no function or
access and every time I put my cursor over it there is just a an hour glass
that never becomes a pointer. I can't click anything on the start menu bar
including tray icons, quick launch icons, or the start button. I have to go
into safe mode and restore the system everytime. Once I restore it,
everything is fine, but as soon as I restart the computer again, I have the
same problem occuring. Please help.
Thanks, Justin
Click to expand...
Have you performed a scan looking for malware using ad-aware and
spybot?

Try downloading, installing and updating the
spyware removers from the links below. Run both of them.

Ad-aware
http://www.lavasoftusa.com/support/download/

Spybot S&D
http://www.safer-networking.org/index.php?lang=en&page=download


Also try to perform a clean boot, so you can identify which program is
interfering with explorer:

308041 Resources for Troubleshooting Startup Problems in Windows XP
http://support.microsoft.com/?id=308041

310353 How to Perform a Clean Boot in Windows XP
http://support.microsoft.com/?id=310353

316434 HOW TO: Perform Advanced Clean-Boot Troubleshooting in Windows
XP
http://support.microsoft.com/?id=316434

310560 How to Troubleshoot By Using the Msconfig Utility in Windows XP
http://support.microsoft.com/?id=310560

Good luck
 
Thank you for taking the time to look into my issue. I have performed scans
with ad-aware and spybot, but I will download the latest versions and do
that again. I haven't looked into clean boots but I will try that. Please
keep in contact with me because you are the only person who has helped me
with the issue. Thank you.
Justin
 
Hi Justin.

You're welcome.
You might try going to the Control Panel in safe mode, to Internet
Options > Advanced options tab and check 'disable third-party browser
extensions.'

Good luck
 
I will try all this, but I am now having another problem. My Roxio Easy
CD\DVD Creator 6 is not installed correctly, and every time I try to
uninstall, install, or repair it, a Windows Installer box pops up (not the
one that I commanded) and won't go away, and more of them keep coming up and
they just say Installing Roxio Easy CD Creator 6 and then it says it can't
find the file to install. But I don't want those Windows Installer boxes up,
they just keep popping up during the process of me trying to reinstall
roxio.
 
Justin,

Go to regedit and locate the following key:
hkey_localmachine\software\microsoft\windows\current
version\installer. Try to find anything that matches up to your failed
roxio installation and delete it.

Also check this info:

http://support.microsoft.com/default.aspx?scid=kb;en-us;290301
Windows installer clean up utility

Windows Installer Fix (Line 94)
http://www.kellys-korner-xp.com/xp_tweaks.htm
Troubleshooting Windows Installer
http://www.kellys-korner-xp.com/xp_w.htm#xp_wininstaller

Good luck
 
Thank you very much. Also every time I burn this particular DVD, it always
says "Roxio has encountered a problem and needs to close. We are sorry for
the inconvenience." How do I stop this??
 
Hi,

Is the DVD a brand supported by your DVD burner?
IIRC, there exist different brands of DVD, DVD- DVD+ and so on, and
not all burners can deal with them.

HTH
 
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