spyware the refuses to be removed

  • Thread starter Thread starter Mindy.Groseclose
  • Start date Start date
M

Mindy.Groseclose

Please help! On my fathers business computer there is spyware the i can
not remove. I went to the uninstall programs window and when i clicked
uninstall, there was an error box from "rAttention"
that said to do this you need to reboot your computer. All that it
allows you to do is reboot or cancel. It won't uninstall, does anyone
know how to fix this problem? the "program" is caed "internet
security." Thanks
 
From: <[email protected]>

| Please help! On my fathers business computer there is spyware the i can
| not remove. I went to the uninstall programs window and when i clicked
| uninstall, there was an error box from "rAttention"
| that said to do this you need to reboot your computer. All that it
| allows you to do is reboot or cancel. It won't uninstall, does anyone
| know how to fix this problem? the "program" is caed "internet
| security." Thanks



If you are using any version of Sun Java that is prior to JRE Version 6.0,
then you are strongly urged to remove any/all versions.
There are vulnerabilities in them and they are actively being exploited.

It is highly suggested that you update to the latest version which is Sun Java JRE/JSE
Version 6.0

Simple check, look under...
C:\Program Files\Java

The only folder under that folder should be the latest version.

Such as...
C:\Program Files\Java\jre1.6.0

http://java.sun.com/javase/downloads/index.jsp
http://www.java.com/en/download/manual.jsp

FYI:
http://sunsolve.sun.com/search/document.do?assetkey=1-26-102557-1
http://sunsolve.sun.com/search/document.do?assetkey=1-26-102648-1
http://sunsolve.sun.com/search/document.do?assetkey=1-26-102622-1


For non-viral malware...

Please download, install and update the following software...

* Ad-aware SE v1.06
http://www.lavasoft.de/
http://www.lavasoftusa.com/
http://www.lavasoft.de/ms/index.htm

* SpyBot Search and Destroy v1.4
http://security.kolla.de/
http://www.safer-networking.org/microsoft.en.html

* SuperAntiSpyware
http://www.superantispyware.com/superantispywarefreevspro.html

After the software is updated, I suggest scanning the system in Safe Mode.

I also suggest downloading, installing and updating BHODemon for any Browser Helper Objects
that may be on the PC.

* BHODemon

http://www.majorgeeks.com/downloadget.php?id=3550&file=11&evp=245a87539eea8ed6904332b4b8b8442d

For viral malware...

* Download MULTI_AV.EXE from the URL --
http://www.ik-cs.com/programs/virtools/Multi_AV.exe

To use this utility, perform the following...
Execute; Multi_AV.exe { Note: You must use the default folder C:\AV-CLS }
Choose; Unzip
Choose; Close

Execute; C:\AV-CLS\StartMenu.BAT
{ or Double-click on 'Start Menu' in C:\AV-CLS }

NOTE: You may have to disable your software FireWall or allow WGET.EXE to go through your
FireWall to allow it to download the needed AV vendor related files.

C:\AV-CLS\StartMenu.BAT -- { or Double-click on 'Start Menu' in C:\AV-CLS}
This will bring up the initial menu of choices and should be executed in Normal Mode.
This way all the components can be downloaded from each AV vendor's web site.
The choices are; Sophos, Trend, McAfee, Kaspersky, Exit this menu and Reboot the PC.

You can choose to go to each menu item and just download the needed files or you can
download the files and perform a scan in Normal Mode. Once you have downloaded the files
needed for each scanner you want to use, you should reboot the PC into Safe Mode [F8 key
during boot] and re-run the menu again and choose which scanner you want to run in Safe
Mode. It is suggested to run the scanners in both Safe Mode and Normal Mode.

When the menu is displayed hitting 'H' or 'h' will bring up a more comprehensive PDF help
file. http://www.ik-cs.com/multi-av.htm

Additional Instructions:
http://pcdid.com/Multi_AV.htm


* * * Please report back your results * * *
 
Please help! On my fathers business computer there is spyware the i can
not remove. I went to the uninstall programs window and when i clicked
uninstall, there was an error box from "rAttention"
that said to do this you need to reboot your computer. All that it
allows you to do is reboot or cancel. It won't uninstall, does anyone
know how to fix this problem? the "program" is caed "internet
security." Thanks
Click to expand...

Go through these general malware removal steps systematically -
http://www.elephantboycomputers.com/page2.html#Removing_Malware

Include scanning with either Sysclean or Multi_AV, plus AVG Anti-Spyware
(formerly Ewido - http://www.ewido.net/en/) and follow instructions to do
all scans in Safe Mode.

When all else fails, run HijackThis and post your log in one of the
specialty forums listed at the link above (not here, please).

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a professional computer repair
shop (not your local version of BigStoreUSA). The only alternative to going
through the malware removal tediously and systematically, probably with
online help from an HJT forum, and taking the machine to a real
professional is to back up your data and do a clean install of Windows.
It's your call. Please be aware that not all local shops are skilled at
removing malware and even if they are, your computer may be so infested
that Windows will need to be clean-installed. Have all your data backed up
before you take the machine into a shop.

Malke
 
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